SkyVine ITAD has a policy of delivering customer service at all levels. One of the most important feedback SkyVine ITAD can give a vendor is a settlement statement that accurately portrays the materials that are sent in a shipment. The following procedure should be carried out no later than 48 hours after delivery.

1. Once shipments are checked into the ERP system by the receiving team, the account management will verify the information against the vendor's packing list if available.

2. The BOL, customer’s packing list, and any other documents associated with that load will be attached with the inbound order in the ERP system.

3. The account manager will review inbound shipment pictures and determine whether the QA done at the inbound scale is adequate and compare the shipped materials against the purchase order or the vendor’s packing list.

4. The account manager will input the pricing referenced in the purchase order into the ERP system.

5. The preliminary settlement report will be compared to the vendor’s invoice if one was forwarded. Any differences will be noted.

6. This preliminary settlement will be forwarded to the vendor along with any explanations of downgrades.

7. The account manager will then forward the preliminary settlement with all relevant paperwork to the upper manager for payment approval.

Document Revision History

Rev. Description of Change Approved Date Approved By

0 New 01/07/2022 C. Vo

8.0.21-P Settlement Procedure - Rev.0

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