Purpose

To ensure that externally provided processes, products and services conform to requirements.

Responsibility and Authority

The QEH&S Management Rep and Purchasing Manager shall have the responsibility and authority to ensure conformance to the activities described in this procedure.

Procedure

All External Providers of products or services used in the SkyVine ITAD’s operations must be reviewed to ensure that they can meet the Company’s requirements. Categories of External Providers include:

1. Providers of products used in the final product packaging (cardboard boxes);

2. Providers of products used in the operations (shrink wrap, pallets);

3. Providers of products used in the final products (parts, components);

4. Providers of services used at the facility/operations (electrical, forklift maintenance);

5. Providers of electronic recycling services, including data destruction (downstream vendors);

6. Providers of electronic refurbishing services (downstream refurbishers);

7. Providers of Transportation services (UPS, Fedex, transporters)

Providers of Products (a-b)

1. Suppliers of products used in the final product packaging and operations are standard, off-the-shelf items and are inspected upon arrival. No further qualification is required.

Providers of Products (c) and Services (d)

1. External Providers of products or services shall complete the External Provider Questionnaire. An External Provider Questionnaire must be filled out and approved, prior to acceptance of any new external provider.

2. The Operations Manager is responsible for communicating additional product or service requirements. Communication may be verbal or email.

3. The Operations Manager is responsible to review and approve the External Provider Questionnaire. Approved External Providers will be listed on the Approved External Provider List.

4. A limited quantity of items may be purchased from a non-approved External Provider for evaluation purposes, subject to enhanced verification or in case of an abnormal/emergency situation.

5. Orders may be placed via phone, fax or email.

6. The Operations Manager is responsible to annually review external provider performance based and record the Evaluation of External Providers form and reviewer initials on the Approved External Provider List. Performance evaluation may include, but is not limited to any of the following:

1. On-time delivery of quality, products and/or services;

2. Price;

3. Regulatory performance;

4. Safety performance;

5. Customer Service/Responsiveness

Verification/Inspection

1. Products used in the final products are inspected and tested according to the applicable procedures.

2. Products used in the final product packaging are inspected upon arrival.

3. Products used in the production processes such as shrink wrap and pallets are standard, off-the-shelf items and are inspected upon arrival.

4. New products/equipment such as data destruction equipment used in the production process are tested upon receipt and results recorded on the Change Management Form.

5. All purchased products must be checked upon receipt against the order.

6. Any discrepancies will be resolved with the External Provider.

Downstream Vendors - Recycling, Refurbishing and Data Destruction (e and f)

1. The QEH&S Management Representative evaluates and selects downstream vendors based on their ability to supply recycling and refurbishing services in accordance with the organization's requirements. Criteria for selection and periodic evaluation are defined in the Downstream Vendor Selection Program.

Transporters (g)

1. The QEH&S Management Representative evaluates and selects transporters based on their ability to supply transportation services in accordance with the organization's requirements. Criteria for selection and periodic evaluation are defined in the Transporter Selection Procedure

Related and Supporting Documents

Purchase Orders

Receipt Records

8.4.1.2-F External Provider Questionnaire

8.4.1.3-F Approved External Provider List

8.4.1.4-F Evaluation of External Providers

8.1.3.2-P Downstream Vendor Selection Program

8.1.3.4-F Approved Downstream Vendor List

8.1.10.1-P Transporter Qualification Procedure

8.1.10.2-F Transporter Letter

8.1.10.3-F Transporter Checklist

Document Revision History

Rev. Description of Change Date By

0 New 03-07-22 C.Vo

8.4.1.1-P Control of External Providers Procedure - Rev.0

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