Embedded Files
Purpose
To establish, implement and maintain a procedure to monitor and measure, on a regular basis, the key characteristics of SkyVine ITAD’s operations that affect product quality or can have a significant environmental impact, including the documenting of information to monitor performance, applicable operational controls and conformity with SkyVine ITAD QEH&S objectives and targets.
To establish, implement and maintain a procedure to ensure that calibrated or verified monitoring and measurement equipment is used and maintained and shall retain associated records.
To establish, implement and maintain a procedure to monitor customer satisfaction.
Responsibility and Authority
The QEH&S Management Representative shall have the responsibility and authority to ensure conformance to the activities described in this procedure.
Procedure
Quality
Key characteristics of SkyVine ITAD’s operations that can have a quality impact are documented on the Process Flow Diagram.
The Process Flow Diagram includes a Monitoring and Measurement section listing the monitoring and measurement records for each process area.
Environmental Aspects
Key characteristics of SkyVine ITAD operations that can have a significant environmental impact are documented on the Significant EHS Aspects and Hazards Worksheet.
The Significant EHS Aspects and Hazards Worksheet includes a Monitoring and Measurement section listing the monitoring and measurement records for each significant aspect. For each significant aspect SkyVine ITAD determines
what needs to be monitored and measured.
methods for monitoring, measurement, analysis and evaluation, as applicable, to ensure valid results.
the criteria against which the organization will evaluate its environmental performance, and appropriate indicators.
when the monitoring and measuring shall be performed.
when the results from monitoring and measurement shall be analyzed and evaluated.
Health and Safety Hazards
Key characteristics of SkyVine ITAD’s operations that can have a significant health and impact are documented on the Significant EHS Aspects and Hazards Worksheet.
The Significant EHS Aspects and Hazards Worksheet includes a Monitoring and Measurement section listing the monitoring and measurement records for each significant aspect. For each significant aspect SkyVine ITAD determines
what needs to be monitored and measured.
methods for monitoring, measurement, analysis and evaluation, as applicable, to ensure valid results.
the criteria against which the organization will evaluate its environmental performance, and appropriate indicators.
when the monitoring and measuring shall be performed.
when the results from monitoring and measurement shall be analyzed and evaluated.
SkyVine ITAD takes proactive measures of performance that monitor compliance with the Health and Safety programs, controls, operational criteria, controls and applicable legislation and regulatory requirements through the EH&S compliance calendar, monthly inspections, Internal Audits and Legal Compliance Audits.
SkyVine ITAD measures reactive measures of performance to monitor ill health, incidents (including accidents and near-misses) and other historical evidence of deficient QEH&S performance through the Corrective Action Process and Incident Evaluation.
Monitoring and Measurement – General, Product, Processes
The status of Objectives and Targets shall be monitored during the Management Review meetings.
The effectiveness of the QEH&S management system and opportunities for improvement shall be monitored during the Management Review meetings.
Monitoring and measurements of conformity to product requirements and processes shall be carried out in accordance with the specified requirements detailed in work instructions. Corrective action shall be assigned to individual/groupings of non-conformities found.
Evidence of inspections and their outcome are maintained according to specified requirements detailed in work instructions.
The Bill of Lading indicates the person(s) authorizing the release of a product.
Product delivery does not proceed until all the planned arrangements have been satisfactorily completed, unless otherwise approved by a relevant authority, and where applicable by the customer.
Monthly Focus Material Management Review Document #_9.1.1.2-F_ shall be completed monthly to ensure Throughput compliance. Records will be kept for a period of 3 years.
Control of Monitoring and Measuring Equipment
Scales and other monitoring devices shall be calibrated at least once a year. The calibration vendor uses measurement standards traceable to international or national measurement standards. The vendor provides a copy of each individual scale certificate of calibration after each inspection.
The calibration record shall be maintained by the Operations Manager. A calibration sticker is affixed to the scale/device, indicating the date of the last calibration and the next calibration due date.
The Operations Manager ensures scales/ monitoring devices are safeguarded from adjustments that would invalidate measurement results.
The Operations Manager ensures that environmental conditions are suitable for the calibrations and inspections and services to be carried out.
Customer Satisfaction
Customer satisfaction and dissatisfaction will be measured by some or all of the following activities, but not limited to the following:
Feedback from Customers. Complaints and compliments.
Feedback from the Customer during sales and ordering activities.
Direct communication during the course of business.
Questionnaires or surveys.
Analysis of repeat orders.
Customer complaints shall be handled by filling out a CAPA Report, if deemed necessary, or via communication at monthly sales meetings.
Related and Supporting Documents
4.4.1-F Process Flow Diagram
6.1.3.3-F Significant EHS Aspects and Hazards Worksheet
8.1.1.1-P Health and Safety Manual
8.1.1.3-F Monthly Facility Inspection Checklist
9.1.1.2-F Monthly Focus Material Management Review
10.2.2-F CAPA Report
Document Revision History
Rev. Description of Change Date By
0 New 01/03/2022 C. Vo
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