As a rider, you have a great responsibility. Not only for yourself, but also for other road users. We would like to remind you how important it is to be respectful and attentive on the road.

Riding on sidewalks is strictly prohibited. Even if you are fast and agile, pedestrians can easily overlook you. Older people may not hear well and children are often inattentive. Pregnant women are particularly at risk and can be seriously injured if they fall.

There are also rules to follow on the road. Crossing a crosswalk on a bicycle is prohibited, as is riding in municipal buildings and courtyards where there are many elderly people, dogs and children. Weaving through traffic and ignoring buses is dangerous and not recommended.

Failure to comply with the  Road Traffic Regulations can be punished with fines and in the event of an accident caused by you, you will have to pay the costs yourself. Please bear in mind that a violation of the Highway Code can also lead to the end of your contract.

Please drive safely and respectfully. Let's work together to ensure that everyone is safe on the roads.

You can find more important information on how to behave in road traffic here!

Here you can see how your bike needs to be equipped to ride safely through the city.

Tools are also available at every Rider Station, which you can use to repair minor damage to your bike!

Your e-bike must NOT exceed an output of 250 watts or 25 km/h! 

As a rider with an e-bike, you are obliged to submit an annual technical report.

Please note:

• Exceptions: Vehicles that are subject to inspection under the Motor Vehicle Act 1967 are exempt from this obligation.

• Scope of the inspection: The periodic inspection must include at least the following:

  • Inspection of wear-prone components such as brakes, clutches, rollers, wheels and carrier systems.

  • Adjustment of safety-relevant components and safety devices.

  • Functional testing of safety-relevant components such as switchgear.

• State of the art: The rules of the art must be taken into account, including relevant standards for the manufacturer or the inspection of wear-prone components such as brakes, etc.

Note for riders with leased or rented e-bikes:

If you have borrowed or rented your e-bike from a leasing company, we need the name of this company in order to initiate further processing of the relevant documents.

The order code, which you can use to identify the correct items, now has 12 instead of 8 characters:

Current order code: ghdf-6sdf

New order code: ghdf-2403-6sdf

Please pay attention to the additional numbers when you pick up your orders in the restaurant.

In the last newsletter, we talked about respect for customers. 

This week we're talking about harmonious interaction in the restaurants.

We know that things can get hectic sometimes, especially at busy times, but respectful behavior makes all the difference for everyone.

Why is respect important in restaurants?

In our restaurants, teams work under pressure to fulfill hundreds to thousands of orders every day. Every move has to be right, and treating each other with respect helps to ensure that everything runs smoothly.

A few simple rules to reduce stress:

• Patience: please be patient if things take a little longer. The employees do their best to complete all orders as quickly as possible.

• Trust: Trust that the teams on site know what they are doing. They are experienced and work hard to deliver your orders quickly and correctly.

• Respectful behavior: Don't push ahead and don't block any paths, even if you're in a hurry. Everyone is in a hurry and treating each other with respect makes the atmosphere more pleasant for everyone.

What are the consequences of disrespectful behavior in a restaurant?

Threats, shouting or violence are unacceptable and can have far-reaching consequences, including immediate termination of your contract.

Let's work together to ensure that every visit to our restaurants is not only efficient, but also respectful.

Not every hotel allows you to simply deliver food to your room.

Therefore, always ask at reception first what you should do with the order. 

If the hotel would like to deliver the order to the guests themselves, please write to the customer in the chat and inform them that you have given the items to the hotel staff and that they will be delivered shortly. Then confirm the delivery.

Customers can leave precise delivery instructions in the Customer Notes. For example, you can find out which stairs to take or which top to ring the bell at.

In the Restaurant Notes you will find answers to all questions about pick-up: Which door should you take and where do you need to collect the order?

Check these notes every time you order, then nothing will stand in the way of your successful delivery!

Over the next few weeks, we want to address an important topic: 

Respect and harmonious cooperation between you, our customers and other important stakeholders such as restaurants or the Rider Station. 

Today we start with the correct behavior for a delivery: 

Imagine you are standing at the front door of someone's home - their personal retreat. This is a special place where you should feel safe and secure. How would you feel if someone entered your home without an invitation or came too close to you? 

A few golden rules for correct behavior on the doorstep: 

● Invitation: Never enter the customer's home without an express invitation. This also applies to entrances or private areas. 

● Keep your distance: Be careful not to get too close to our customers. A certain distance creates trust and respect. 

● Physical contact: Although it is sometimes meant nicely, please do not hug or kiss on the cheek or mouth. This also applies if you are grateful to someone. 

● No inappropriate requests: Any form of inappropriate requests or offers is strictly prohibited. 

Imagine an invisible boundary, a kind of imaginary line that lies between you and the customer at the front door. We don't cross this line, because the private sphere of our customers remains untouched. 

Why is this important? 

Treating each other with respect creates trust and ensures that our customers feel safe and comfortable. If we as riders respect these rules, we not only strengthen our positive image as a company, but also prevent potential complaints. 

Please always remember: Complaints about inappropriate behavior can have serious consequences. Including immediate termination of the contractual relationship. 

We know that you all act responsibly and want the best for foodora and our customers.
That's why we thank you for your attention and understanding. 

Together we can help to ensure that every delivery is not only fast, but also respectful and friendly.

From 29.04. we will be supplying even more hungry customers in and around Graz! 

Find more information in the map on the left!

For the first time, we are now also available for our customers in Annabichl and are also  offering an extension in St. Ruprecht towards Rosenegg. With these new zones, we are  opening up greater order potential for you riders and can attract numerous new customers! 

To give you a better overview, we have marked the new zones for you on this map above!

E-bikes enable us to make our deliveries more efficient and environmentally friendly. To help  you get the best out of your e-bike batteries and stay safe on the road, we would like to give  you some important tips on safe handling and proper care: 

1. Use original chargers: Always use the charger supplied with the battery or a charger  recommended by the manufacturer. Cheap chargers can damage the batteries and lead to safety risks. 

2. Do not overcharge the battery: Only charge the battery for as long as recommended  by the manufacturer. Overcharged batteries can overheat and, in the worst case,  explode. 

3. Note the temperature: Store and charge your battery at temperatures between 10°C  and 25°C. Extreme temperatures can impair battery performance and reduce the Shorten service life. 

4. Regular inspections: Check the condition of the battery regularly for visible  damage or anomalies. If you notice cracks, dents or other 

If you notice any damage, do not use the battery and contact the manufacturer  immediately. 

5. Correct storage: If you do not use the battery for a longer period of time, store it in  a cool, dry place and at around 50% charge level. This extends the battery life and reduces the risk of damage.

Safety always comes first. 

By following these simple guidelines, you can ensure that your e-bike batteries work optimally  and that you are safe on the road. 

Stay safe and have fun delivering!

To be well prepared, here are a few tips: 

Dress in layers so that you are flexible in both warm and cold weather. 

Always carry a rain jacket with you so that you are prepared for spontaneous  downpours.

Sunglasses help you to keep a clear view of the road. 

We also have the right equipment for you. 

Pick up your rain gear right now at the Rider Station if you haven't already done so.

It  is important that you take your rucksack with you to the restaurant so that you can pack the  food in it straight away. Also use the thermal bag in your backpack to keep the food nice and  warm! 

Take the backpack with you to the customer when you deliver the order. Unpack the food when you are in front of the customer. 

Hand over the items carefully and wish the customer "Mahlzeit"! Say goodbye  politely and wait for your next order.  

If you have received a tip, then the customer will certainly be happy to receive a short "thank  you"! You can find all the information here! 

As a permanent employee, you will receive the exact number of your plus hours approximately one week after the monthly payslip.

They will not be shown on your payslip so that we can take the entire last month into account.

We would also like to inform you that at the end of a 16-week calculation period from the beginning of the year, your accumulated plus hours will be remunerated IF you do not wish to use them up as time off.

We will therefore send you an e-mail with a Google form. Enter in this form whether and how many plus hours you would like to receive as compensation.

To use up your plus hours, simply request an absence in your Rider app!

Please note: This process only applies to part-time employees. If you are employed for 40 hours per week, you must use up your plus hours if you have accumulated any!

You are not allowed to work on public holidays unless we expressly ask you to do so in good time.

You do not accumulate minus hours if you do not work on public holidays and you do not have to apply for absence!

Here you can find a list of all public holidays in Austria for the year 2024.

The process is simple and works just like any other delivery:

You'll find a special pick-up area in each shop where the ready orders are waiting for you.

Simply go to the entrance in the checkout area and show the employee there your order code.

Together you will then check the corresponding codes at the pick-up area and you can pack and deliver your order! :)

If you have any questions, our Content Hero will be happy to help you.

For particularly urgent matters, please contact your Rider Captain or Station Coordinator directly.

Thank you very much for your flexibility and commitment!

Bright sunshine, but suddenly it rains and storms?

That's typical for this time of year.

To make sure you're still well prepared, here are some tips for the changeable April weather:

Dress in layers so that you are flexible in both warm and cold weather.

Always carry a rain jacket with you so that you are prepared for spontaneous downpours.

Sunglasses will help you keep a clear view of the road.

Don't forget to wear a helmet! You are obliged to do so, whatever the weather. :)

Place the order in front of the door and walk back 2 metres.

Wait until the customer opens the door and picks up the order.

As soon as you are sure that the customer has taken the order, you can confirm the delivery!

Find out more in this video

Please note: Contactless delivery does not mean having no contact with the customer at all. It means keeping a safe distance.

Always wait and make sure that the customer receives the order.

Yes, and online! We would like to point out once again today that customers no longer have to pay for their order with you!

You should therefore not accept cash from customers!

You may of course accept tips in cash, but this must be clearly communicated by the customer.

Always say thank you when you receive a tip and say goodbye politely.

And how do I make sure that I deliver the right order?

Since 01 July. 2023, an infection with the coronavirus is no longer notifiable.

This means that every permanent employee who is fit for work must also turn up for work.

Permanent employees:

If you do not feel fit for work, you must notify us via a ticket that you are ill and send us a ticket with a completed sick note from your doctor. It is best to ask your doctor about the correct process. Most doctors' surgeries will also be happy to give you information over the phone. You must also create an absence in the app. The usual rules for illness apply.

You can find all information on absences as a permanent employee here!

The usual regulations for absences apply to free employees. If you would like to request sick pay for the absence due to Covid illness, you will also need a closed sick note from your doctor.

All information on absences as a free employee can be found here!

From now on, you can quickly find all the information in the right place. There are also many new features designed to make your daily rider life easier.

What's new?

Rider FAQ: From now on, there are separate areas for the different contract types. This means you can directly access the answers that are relevant to you!

Rider News: In the foodora Rider News, you can read up on the latest information at any time and keep an overview of all important newsletter topics! Check in regularly and stay up-to-date!

Quick Links: Here you will find with one click all the important links to forms, external websites, or informational materials.

Newbies Guide: Here (not only) new riders can find quick answers to essential questions!

Rider Vocabulary: Do you speak the foodora language? In the Rider Vocabulary, we explain all the terms you need to know as a rider!

Safe Space: Do you need help in an emergency? Do you have health or psychological issues? Or would you just like to give feedback to foodora? Then you are in the right place in the Safe Space!

The Rider Guide will be continuously updated, so keep an eye out for new videos and blog entries. The FAQ will soon be available in Arabic and Persian. We will let you know as soon as it's ready!

Feel free to use the FAQ Feedback Form now and let us know what we can improve!

Accidents on the road happen all the time, often with material damage (e.g. broken car or bike) or even personal injury (people are injured). No matter what has happened, we will support you in all further steps!

However, we can only do this if you inform us about the accident! 

Write a ticket or email to Rider Support on the same day as the accident. You can also come directly to the Rider Station. 

We will then report any damages to our insurance company. They will then pay for the damages, if it is recognized.

If people are injured in an accident, a report is also made to the AUVA (General Accident Insurance Institution). You may be entitled to compensation for pain and suffering, which is why we need to know exactly how the accident happened!

If you do not report accidents to us, we will not be able to support you. If we learn about an accident from third parties (police, witnesses), we must investigate what happened and who was involved. We would like to draw your attention to the last newsletter from 09.03.2024, which dealt with the topic of hit and run.

So don't forget: Always report accidents to Rider Support immediately, then you don't have to worry!

You can find all the important information about road safety and accidents at work in the new Rider Guide!

At Cycle, you can rent high-quality e-bikes with a long range and a speed of 25 km/h at discounted rates. And service is also included! Cycle takes care of the maintenance or repair of your e-bike. You can cancel your e-bike subscription with Cycle at any time.

Get the foodora discount code for your Cycle e-bike:

Create a ticket via the following link with the subject "ebike" and the category "eMobility".

You will receive a voucher code by email within two working days.

Redeem the voucher code to receive your foodora Rider discount.

All information is also available on the CYCLE website.

When collecting, compare this with the order code on the bag or invoice.

Sometimes orders consist of several bags/packages. 

So always check all orders orders waiting to be picked up in the pick-up area. 

💡If you are unsure, ask the restaurant which items belong to your delivery.

Depending on how many orders your referral friends deliver in the first 30 days of their Rider career, you'll earn a Refer-a-Friend Bonus of up to €150!

There are different goals that you can achieve as a referral:

Your friend successfully delivers 20 orders = you receive a bonus of €20

Your friend successfully delivers 50 orders = you receive a bonus of 60€

Your friend successfully delivers 150 orders = you receive the full bonus of 150€

(Note: the maximum limit for this bonus is currently €150 per rider).

Depending on when your friends have reached their target, the bonus will be paid out in the following month.