Traffic Safety
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How should my bike be equipped?
In order for a bicycle to be safe for road traffic, certain requirements must be met.
In this photo, you can see what equipment your bike needs to safely navigate through the city:
Additionally, tools are available in every rider station to help you independently repair your bike if something is broken.
What do I have to consider as an e-bike rider?
First of all: Your e-bike must NOT exceed a power output of 250 watts or 25 km/h!
Every rider with an e-bike is also obliged to present an annual technical certificate.
Please note:
Excluded from this requirement are vehicles subject to inspection under the Motor Vehicle Act of 1967.
The recurring inspection must include at least the examination of wear-prone components such as brakes, clutches, rollers, wheels, and support systems, the adjustment of safety-relevant components and safety devices, and the functional testing of safety-relevant components such as switching devices. The state of the art or the rules of technology, such as relevant standards for the manufacturer or the inspection of wear-prone components (brakes, etc.), must be taken into account.
If you have borrowed or rented your e-bike from a leasing company, we will need the name of this company from you to initiate further processing of the relevant documents.
What are spot checks?
As a foodora rider, you are required to wear a helmet. An accident can have serious health consequences, which is why we take road safety very seriously and conduct regular checks on the road to verify that all foodora riders are wearing a safety helmet.
The helmet is part of the Basic Equipment Set, so every rider should own one. If you ride without a helmet and get caught, you must end your slot due to the risk of accidents. To be able to continue riding with foodora, you must visit the Rider Station to demonstrate that you are now wearing a safety helmet. Afterward, your Rider Captain can unlock you for the next slot.
💡Important: All your previously booked slots must be rebooked by you.
What happens if I receive a fine from the police during my slot?
Traffic fines, anonymous orders, and administrative penalties are a troublesome issue. They cost money and signal that behavior in traffic was not in accordance with regulations. If you get caught, the police or another authorized authority will sanction you accordingly. It is your responsibility to adhere to traffic rules during your working hours. Please always drive defensively and carefully, follow traffic rules, and be cautious so that you don't endanger yourself or other road users.
If you ever find yourself in a situation where you are stopped or even sanctioned by the police, please behave politely, discreetly, and cooperatively. The police in Austria and foodora work in partnership. The officers will always try to explain the situation to you in a professional and courteous manner.
💡Please note: If you receive any kind of fine or sanction, you have to cover the payments yourself!