Contact & Support

If you have any questions or concerns, take a look at the Rider FAQ first. There you will get answers to most of your questions!

With matters concerning your contract, payments or general employment, our Rider Support will be happy to help!

How to get in touch:

• Click here to go to Rider Support.

• Use the plus symbol (+) to create a new ticket.

• Select a category and give us a brief description of your issue as the subject.

• Please describe your issue as precisely as possible and send us all the needed documents.

• You should receive a reply within a week. Feel free to contact your Rider Station if you have to wait longer for an answer!

• Next to the + you will find the menu. Click on it and change the filter on the left to "all tickets" to access and reply to your tickets.

💡To avoid spam, we ask you to follow the rule "1 topic = 1 ticket". Please do not create new tickets for a topic that has already been addressed. If you want to address a new topic, please do not reply to an existing ticket, but instead create a new one.

You can contact the dispatch team in the Rider app! They will help you with any problems that arise during delivery.

How to contact the dispatch team:

• Click on the headphones icon at the top right of the Rider app. You are now in the dispatch area and can select which problem you need help with. 

• The individual chapters often already offer a solution. 

• If not, you also have the option to contact the dispatch team in the chat.

• Describe your problem as precisely as possible. 

• Don't forget to send all the important data: Order code, photo, address, ...)

• Follow the Dispatch team's instructions. 

💡If you are unsure or need help, come to the Rider Station!

On Discord, you can get in direct contact with the foodora team and your colleagues. 

💡Please note that the channels are only moderated during the opening hours of your station!

How do you join the Discord community?

1. A link to the foodora Discord server can be found in your welcome email.

2. Click on the link and accept the invitation.

3. Download the app from the Play Store or App Store.

4. Open the app and register with your phone number or email (this will remain private). 

5. Very important: You must register with your Rider ID and your first name. If you do not register with your Rider ID, we cannot add you to your group.

For a healthy working environment, there are some important rules on Discord:

• Please only ask important questions in the Discord group that are of interest to all riders.

• Never send a screenshot with your data or customer data to the Discord group.

• Formulate each message clearly and concisely and try to gather all information in one message instead of sending several messages.

• The Discord groups are for factual information exchange, so please refrain from personal comments.

• Respect the opinions of other riders and do not start discussions in the Discord group.

• Please write in German or English so that all riders can stay up to date and follow along.

If you already use Discord privately, you have 2 options:

Option 1: It's best to create a second account for work at foodora, so you can register with your name and Rider ID. For registration, you can use a different phone number or email.

Option 2: Or you can use your existing Discord account. Then you need to add your Rider ID to your username so that we can assign you to your foodora group. Another option is to set a server nickname for yourself that includes your Rider ID.

home address

Go to the Rider App ➜ my profile ➜ view address ➜ edit address

phone number

To change your phone number, please write us a ticket stating your new phone number.

bank details

Go to the Rider App ➜ my profile ➜ view bank details ➜ edit bank details

email address

Please submit your new email address via this google form.