Batch System
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What is the Batch System?
As a rider, you are assigned to a specific batch, a category. The batch system was introduced to make the slot distribution fairer. The better your batch, the earlier you can access the slots. Therefore, try to be in a good batch to get earlier access to the slots.
Of course, you have access to the slot booking tool at any time to book swaps and slots.
How is my batch calculated?
Your batch is updated every Monday at midnight and covers the last 4 weeks.
The calculation of your batch takes the following factors into account:
Reliability and punctuality (60%): You can improve this score by attending all slots punctually and not ending them prematurely. Our system also compares your planned (booked) hours with the hours you actually drove at that time. Unexcused no-shows and breaks are therefore also taken into account.
Slots during special hours (30%): If you book a lot of slots during peak hours, such as Fridays from 5 pm and the entire Sunday, this score improves.
"Tenure" - Active weeks as a foodora Rider (10%): With each week as an active foodora rider, your advantage in the Batch System increases by up to 10%. This advantage remains with you throughout your career as a foodora rider.
How many batches are there?
There are a total of seven batches: Batches 1 to 5, influenced by your live score, as well as a batch for new riders (Batch 7) and a batch for inactive riders (Batch 6).
💡It is worthwhile to improve your batch number to have better chances of getting preferred slots.
How does my Batch affect me?
The better your batch, the earlier you are able to book new slots when published.
New slots for the following 1,5 weeks are published every Wednesday.
Depending on which batch you have reached, here are the times when you can book your slots:
Batch 1 - 1 pm
Batch 2 - 2 pm
Batch 3 - 3 pm
Batch 4 - 4 pm
Batch 5 - 5 pm
Batch 6 (Inactive) - 6 pm
Batch 7 (Newbies) - 1 pm (for the first 4 weeks as a foodora Rider, or 1 week if you start again as a foodora Rider)
Where can I see my current batch and what is the live score?
You can view your current batch in the app at any time.
Click on the "Performance" tab in the side menu - here you can see how your batch is composed and which batch you are currently in.
You can also find a lot of helpful guidelines on how to improve your batch.
💡Please note: In the performance tab, you can also see the live scoring. These are your current key performance indicators to the day. Since the batch numbers are updated weekly, you might not be able to immediately recognise your progress from the batch number.
How can I improve my batch score?
You can always improve your batch with some simple measures:
Always be on time for your slots, it's best to be in the starting zone 10 minutes before your slot starts. Be aware that finishing slots early has an impact on your batch as well.
Help us deliver all the goods during peak times! Peak times are Friday evening as well as the entire Sunday. Booking slots in those times will have positive impact on your current batch.
Make sure to offer your slot for a swap if you cannot make it. No-Shows will have a negative effect on your performance.
Request breaks only, if necessery. Long breaks will decrease your actual time delivering, which will have an impact on your planned vs. actual hours.
Stay active as a foodora rider and collect tenure! The more weeks you are part of the foodora family, the better the chances of improving your current batch. Please Note: Weeks in which you don't book slots will not be added to your tenure.