App & Tools

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What is the Rider app?

You receive all orders via the Rider App. For each order, it shows the relevant restaurant or foodora market, as well as the customer's address and expected arrival time.

But that's not all, you can also use the Rider app to request absences and find all the important details about your job as a rider at foodora!

How can I download the Rider app?

You can download the Rider App right here:

GOOGLE PLAY

APP STORE

How do I log into the Rider app?

If you are a new Rider at foodora, you will receive a Rider account straight away.

Username: your e-mail address
Password: TakeTheFirstRide1!

What support features are provided in the Rider app?

In your Rider app, you will not only find all the important functions and tips that are useful before and during your shifts.

You will also receive regular messages from us in your inbox.

These can be weather warnings, current bonus programmes or general information (e.g. for your city)!

The Rider App also offers various support systems. You can contact both Rider Support and our Dispatch team.

How do I contact the Rider support and Rider-HR?

If you have any questions or concerns, take a look at the Rider FAQ first. There you will get answers to most of your questions!

With matters concerning your contract, payments or general employment, our Rider Support will be happy to help!

How to get in touch:

Go to your App and click on the headphone icon in the top right corner.
Go to Rider Support and choose the topic you want to ask a question about.
Please describe your issue as precisely as possible and send us all the needed documents.
You should receive a reply within a week. Feel free to contact your Rider Station if you have to wait longer for an answer!
You can find your written support requests in the field under "Rider Support".

💡To avoid spam, we ask you to follow the rule "1 topic = 1 request". Please do not create new tickets for a topic that has already been addressed. If you want to address a new topic, please do not reply to an existing ticket, but instead create a new one.

Where can I find the self-helping tool?

You can find the self-help tool in the Rider app by clicking on the headphones icon in the top right-hand corner during your deliveries. Here you will find an overview of all possible problems in the menu.

Check whether you can find the solution to your problem in one of the chapters.

If not, you will also find the function to contact our dispatch team in the different chapters (the quickest way is via the "accident" tab).

How do I contact the dispatch-team?

You have already found the Self-Helping Tool, but couldn't solve your problem?

No problem, just use the chat function and contact our dispatch team.

Describe your problem to them as precisely as possible.

Always send them the order code directly and preferably a photo of the order.

💡You can find out how the Dispatch team can help you here!

I have technical issues with the Rider app, what can I do?

If you have technical problems with the Rider app, please follow the steps below:

Check that your internet connection is stable.
Check if you have enough battery. With less than 30%, many models are in low-battery mode and the GPS will stop working.
Accept the conditions and allow the app to access the GPS
Make sure that you always install the latest updates. Do not ignore these notifications and check the current version of your app if necessary.

Once everything has been checked, only the following will help:

Switch your GPS off and on again and log into the Rider app again.
Log out, restart your mobile phone and log in again.
Uninstall the Rider app, restart your mobile phone and reinstall the app.

If nothing solves the problem, please contact Rider Support via ticket!

💡You do not need to communicate simple bugs or feature requests to Rider Support, but can simply report them using the feedback tool in the Rider app. Go to the side menu and click on Feedback!

Where can I see my payments for each order?

You can now view both your mileage allowance and online tips in the "Payments" tab.

See the total of all tips and mileage allowances for selected periods as well as the individual amounts per order.

💡Please note that the basic hourly wage cannot be displayed in the Rider app for technical reasons (Base = Mileage). Update your app now and take a look at the new feature!

Where can I see my recent deliveries?

In the tab Recent Orders you can see the total of your orders per day, the kilometres driven and your tips. However, you can only see the current and previous month.

Where can I find the pick-up time?

You can see the exact pick-up time at the top right corner, after you have accepted the order.

What is the auto-accept button?

We recommend that you activate the auto-accept button so that every new order you receive is automatically accepted.
💡Please note, however, that you must be in the open app for the auto-accept button to actually work.

You are obliged by your contract to accept new orders. If your acceptance rate is too low, this can have legal consequences.
💡If there are reasons why you cannot accept an order, please contact the dispatch team and describe the situation.

What is a heat map?

The heat map shows you a map with spots where the order demand is usually the highest.

To see this function, you need to open the settings and activate the heat map.

What can I do if I don't receive notifications?

To do this, go to the settings and click on troubleshoot for messages. Here you will receive a test notification to check whether your settings are correct.

How can I change my personal data?

You can change most of your personal data directly in the Rider app by clicking on your profile. Find more information about data changes here!

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