Equipment
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What equipment is provided by foodora?
There are two different equipment sets.
Every Rider automatically receives the Basic Set.
You can also opt for the Additional Set, which is especially useful during the cold winter months.
Basic Set: Backpack, Thermo bag, Rain jacket, Rain pants, T-shirt, Helmet.
Additional Set (optional): Winter jacket, Thermal underwear, Gloves, Hat & Scarf, Phone holder.
💡You will receive the equipment directly at the beginning of your career as a foodora rider!
How much deposit do I have to pay for the individual sets?
A deposit of €50 is charged for each set.
If you opt for both sets, you will pay a maximum deposit of €100.
We will retain the deposit with your first (or second) invoice. Owners of "old" sets pay a proportionate deposit.
💡It is still possible to return old foodora sets including the deposit refund.
Why does foodora charge a deposit?
With the deposit, we ensure that any damages or losses are covered. For example, if you leave foodora and have lost your backpack, you will only get a portion of your deposit back. The remaining amount will be used to replace your lost backpack. So, always take good care of your equipment!
How and when do I get my deposit back?
If you stop working at foodora and return your equipment clean and washed, you will receive your deposit back.
You have three months to do this. The payment is not made in cash on-site at the rider station but by transfer to your bank account.
💡Please note that this may take 1-2 months depending on the billing period.
What can I do if my equipment is broken or doesn't fit?
Please take good care of your equipment & keep it clean, but if it is damaged or unusable due to wear and tear, you can exchange any part of your equipment easily & free of charge at the rider station. If your clothing size does not fit, we will be happy to exchange it at any time.
How do I take care of my equipment?
To keep your equipment in good condition, please consider the following tips:
Always take your backpack with you to the restaurant and never leave it alone. (Exception: special regulations with designated storage areas, which you can find out about at the Rider station in your city).
If something leaks, please always clean your backpack immediately.
Always carry disinfectant wipes with you and keep your foodora gear clean.
Clean your backpack thoroughly on a regular basis - at least once a month.
Wash the foam padding in the washing machine once a month.
Allow your backpack to air out after a slot.
Always store your backpack clean, protected and dry.
How to properly pack the goods?
Our thermal bags keep the food properly warm or cold. Make sure that hot and cold food is always kept separate in your backpack.
Get creative and utilise the full potential of your backpack. Except for pizza - you should put it horizontally in your backpack!
💡The restaurant is also responsible for packing the food properly. If a restaurant does not fulfil this responsibility, use this form to let us know and we will get in touch with the restaurant!
