Frequently Asked Questions
All the information in one place!
Please choose your contract type to proceed:
💡Don't know your contract type? Check the Newbies Guide!
Contact, Support & News
How to get in contact and stay up to date:
The latest updates regarding your everyday rider life!
Need help? We are happy to assist!
Get to know your local teams!
All about general feedback and emergency tools!
All the important links, forms and websites in one place!
Starting Zones
You can only start delivering by being within the starting zone of your city.
You can also see each starting zone in your Rider App!
Find out where your starting zone is located here:
Vienna
💡
Vienna has two separate starting zones:
Transdanube starting zone (21 & 22 district):
Transdanube means "on the other side of the Danube", i.e. the northern part of Vienna. The starting zone here extends from Kagran to Floridsdorf. If you start your slot here, you will deliver to districts 20, 21, 22 and parts of the 2nd district.
Starting zone Vienna OF:
This starting zone extends from Favoriten via Neubau up to the Donaukanal. If you start your slot/shift here, you will mainly deliver in the southern part of Vienna, from the 2nd - 19th district!
Linz
Graz
Klagenfurt
Innsbruck
Salzburg
Everything you need to know about our starting zones:
Our starting zones are calculated individually for each city, based on the highest order volume.
This means that this area is the most likely to receive an order as soon as you go online.
The Rider app also recognises whether you are in the starting zone or not. It is therefore important that you are already in the starting zone at the beginning of your slot/shift so that you can get started right away!
If you are not in the starting zone when starting to deliver, you will not be able to log in and will miss the start of your session.
Newbies Guide
Are you new at foodora?
Here are the hard facts:
Do I have to wear a helmet?
YES! Every foodora Rider is obliged to wear a safety helmet while riding.
💡Not complying with this agreement can have severe health and labor law consequences.
Remember that your safety is our top priority!
Check out this video to learn more.
Which vehicle can I use?
foodora riders cruise through the city on their bikes, delivering to all our hungry customers in a climate-friendly way!💚
Your bike must meet certain legal requirements. Read more here or...
If you don't have a bike, check out CYCLE!
Where can I get my equipment?
Please come to your Rider Station to pick up your equipment basic set. You can also opt for an additional set.
If your equipment is damaged or doesn't fit, you can always exchange it for free.
Find more information about the equipment in your Rider-FAQ!
How to talk to customers?
As a Rider, you are the face of foodora and responsible for positive interactions with all our stakeholders: restaurants & customers!
To ensure the best customer Experience, we suggest to be friendly, hand over the goods safely and always say "thank you", when customers tip you.
How do I know which contract type I have?
Do you have fixed shifts and hourly wage?
You have a permanent employment contract!
Do you book your slots on a weekly basis and receive payments per order?
You have a free employment contract!
How do I download the Rider app?
You can download the Rider App via Appstore or Google Playstore.
Log in with the following details:
Username: your e-mail address
Password: TakeTheFirstRide1!
It's best to change your password straight away so that your account is secure!
Ticket, discord, help..?
You can find most answers to your questions in the Rider-FAQ above.
They are happy to assist in any situation!😊
Rider Vocabulary
Do you speak the foodora language?
Find definitions for common terms in your every day Rider life here!
Stacked Order
Sometimes you receive several orders from different customers at the same restaurant within a few minutes. You then need to pick up multiple different orders at the same restaurant and deliver it to the various customers. For free employees, find more information about payments of stacked orders here!
CYCLE
With CYCLE, you can easily rent an e-bike on a monthly basis and even secure a 30€ discount with our voucher code!
Acceptance Rate
The Acceptance Rate indicates the percentage of orders that you accept. To keep it high in percentage, make sure to activate the auto-accept button in your Rider app.
💡Read more about it in the FAQs Deliveries tab
Rider App
The Rider App is the most important tool for your everyday rider life!
This is where you receive orders and manage your Rider account.
💡Find more Information in the FAQs Rider App tab!
Content Hero
The Content Hero ensures that your newsletters remain interesting! Here you can request topics that are featured and explored every week. Try it out right away and shape the content of your weekly news! Also, read more about newsletters here.
Dispatch
Live support during your rides, you can reach this via the headphone symbol in the top-right corner of your Rider app.
💡Read more here!
Customer Chat
The customer chat is a tool in the rider app allowing both, you and the customer, to contact each other.
Use it in case you can't find the customer or have particular questions about the address.
Pick-Up
The procedure of picking up the order from the restaurant. Once the order is in your backpack and you are good to go, the pick-up is completed!
💡Read more about pick-up in the Rider-FAQs Deliveries tab
Drop-Off
The procedure of handing over the goods to the customer.
Once the customer received the order, say "Mahlzeit" and goodbye. You then complete the drop-off!
💡Read more in the Rider-FAQs Deliveries tab
Vendor
The restaurant or shop where you pick up the order.
foodora Market
These are our own foodora online supermarkets. Customers can only order groceries through their foodora app. You just pick up the bags and deliver the groceries right to the customer's door!
💡Read more about it in the FAQs Deliveries tab
Tips (Trinkgeld)
Customers have the option to tip you online. You see these amounts in your Rider app.
Sometimes, customers give cash tips, too.
💡Read more about tips and in the FAQs Payments tab
Always say "thank you" when receiving a tip, whether it's cash or online.
CYCLE Bikes
In need of a bike? We got you!
With CYCLE, you can easily rent an e-bike on a monthly basis. Save money with our discount code!🩷
Go to the CYCLE website and find out how it works...
...or secure your bike right now, if you got your voucher code already!
How does CYCLE work exactly? Click here to read more!
Code of Conduct
Together, we can create a safe space for everyone!
Read more about our social guidelines for a healthy and succesful work environment in our Code of Conduct!
Benefits
YOU are worth it!
We want to reward your effort in keeping our customers satisfied!
foodora Pink Deals
Discounted e-bike rental as well as bike service
Discounted sports and fitness programmes
German Language Courses (Vienna only)
Free German Courses at the Rider Station
In cooperation with BFI & Austrian Integration Fund
Different levels starting from A1
You will receive updates on new courses via Rider News
foodora employee offers
More than 1500 brands
Redeemable in online shops and branches
Refer a Friend
We would love to have your friends over!😍
Click on "Refer a Friend" in your Rider app and get your personal referral-link.
Send it to your friends so they can easily apply as a foodora Rider!
Depending on how many orders your referral friends deliver in the first 30 days of their Rider career, you'll earn a Refer-a-Friend Bonus of up to €150!
There are different goals that you can achieve as a referral:
Your friend successfully delivers 20 orders = you receive a bonus of €20
Your friend successfully delivers 50 orders = you receive a bonus of 60€
Your friend successfully delivers 150 orders = you receive the full bonus of 150€
(Note: the maximum limit for this bonus is currently €150 per rider).
Depending on when your friends have reached their target, the bonus will be paid out in the following month.
happy referring!🩷
Data Security
Our top priority is to ensure the privacy and security of our customers' and employees' data.
In this portal you will find important information about how we handle your personal data, what data we collect and for what purposes we use it.
Please read the following sections carefully to deepen your understanding of data protection and to know your rights.
Why do we share customer data with you?
In order to successfully deliver an order, you need certain customer data: first and last name, address and possibly telephone number.
How should you handle customer data?
You should ONLY use customers' personal data for the delivery of orders
You should make sure that no one besides you can see and use the data
Never share customer data on social media platforms (Instagram, TikTok, YouTube, Facebook, Discord etc.), do not make videos or screenshots of the data
What is a data breach?
A breach of data protection means that you have not complied with the applicable laws or the Code of Conduct.
Such violations may look as follows:
Publicly sharing personal data, e.g. in social media such as Instagram, TikTok, YouTube, Facebook or Discord
Loss of personal data (e.g. misplacement of the order and/or order confirmation)
Accidental sharing of personal data (e.g. transfer of the order to the wrong person)
Leaving the phone in a place where other people can easily access it, etc.
Do not use customer names, addresses, etc. in your social networks, as this is a violation of the Code of Conduct and the law, which can lead to consequences under employment law and (financial) penalties.
What personal data do we collect about you?
First name, last name, home address
Date of birth, place of birth, nationality, gender, bank account details, social security number
Work permit (if required)
E-mail address, telephone number
Rider app usage times, order information
GPS data while you deliver
Technical data - device information (which cell phone model, which provider, etc.)
Type of contract, necessary additional documents
For what purposes do we use your personal data?
Application
As part of the application process, we collect, process and store the personal data you provide.
Application reminders
We send reminders by e-mail or SMS to remind you of your open application or missing documents.
Contract
Agreement or termination of your employment contract.
Delivery
The riders' GPS data is collected and the order is assigned to those riders who are located in an optimal region.
Operational planning
We collect, process and store personal data for the planning of assignments and the actual execution of deliveries. The purpose of the processing is the general and individual planning of work assignments as well as the creation of the necessary work records.
Administration
For processing and creating legally required documents and proofs, such as fee notes or payslips.
Customer communication
Communication between foodora and customers to inform them about the status of their order or delivery.
Internal communication
For communication between foodora and you, for example through the weekly newsletter
You can find more information in the privacy policy here.
What are your rights regarding your personal data?
You have to be informed of which information we store about you and how we use it.
You can ask us to correct the information if it’s incorrect.
You can ask us at any time to delete the data that we store about you, unless they are absolutely necessary for the performance of the contract.
You can ask us to transmit the data stored about you to you or to another responsible person.
You can object to the usage of your data, if you explain why you believe we should stop using your data in this way.