OHP 554 MANAGING PERSONNEL CRISIS MANAGEMENT
OHP 554 MANAGING PERSONNEL CRISIS MANAGEMENT
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An interactive 2-day course for those looking for effective tools and techniques in managing crisis at the workplace
An interactive 2-day course for those looking for effective tools and techniques in managing crisis at the workplace
Personnel crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company.
Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice. Doing this course will help you be prepared for any such crisis in the organization.
Objectives
Objectives
Identify potential risks
Understand the myths behind workplace violence
Define escalation and identify examples
Learn concerning behaviors
This Course Is For
This Course Is For
This course is for those who want to:
know what a trigger is and how that can escalate
understand the proper response to an event
improve their crisis management skills
Outline
Outline
Module 1: Crisis
Internal Risks
External Risks
Aggression
Violence
Module 2: Workplace Violence
Threats
Damage
Psychological Acts
Physical Acts
Module 3: Myths
Violence Just Happens
It Is Uncommon
Problems Will Solve Themselves
It Is Not Possible to Prevent Violence
Module 4: Escalation
Threats
Stalking and Bullying
Injury
Death
Module 5: Concerning Behaviors
Disruptive
Emotional Abuse
Causes Anxiety
Examples of Behavior
Module 6: Domestic Violence Indicators
Disruptive Calls
Poor Concentration
Bruising
Absences
Module 7: Triggers of Workplace Violence
Reprimands and Terminations
Financial Strain
Loss of Loved One
Perceived Slights
Module 8: Conflict Dangers
Triggers
Action Point
Flashpoint
Identify
Module 9: Response
Note Areas of Concern
Discuss It
Report It
Report Extreme Cases to HR/Tip Line
Module 10: Strategies
Policies
Programs
Emergency Procedures
Train Employees
Wrapping Up
Q & A
Action Plan
If you'd like to learn more, choose the 'Buy This Course' button below and you'll be taken to the course enquiry page where you can WhatsApp us.
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