CMP 304 EMOTIONAL INTELLIGENCE FOR EXCELLENCE
CMP 304 EMOTIONAL INTELLIGENCE FOR EXCELLENCE
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An interactive 2-day course for those who want to learn how emotions influence motivation and behaviour, and how to put it in practice
An interactive 2-day course for those who want to learn how emotions influence motivation and behaviour, and how to put it in practice
Although the concepts of Emotional Intelligence have been around since at least the 1900's, the term was first introduced by Wayne Payne in 1985. It was he who brought emotional intelligence into the mainstream in the West. He emphasized emotional intelligence as the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior.
As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.
Objectives
Objectives
Identify the benefits of emotional intelligence
Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
Understand, use and manage emotions
Verbally communicate with others
Successfully communicate with others in a non-verbal manner
This Course Is For
This Course Is For
This course is for those who want to:
effectively impact others
balance optimism and pessimism
relate emotional intelligence to the workplace
Practice strategies for gaining positive outcomes in difficult interpersonal situations.
Outline
Outline
Module 1: What is Emotional Intelligence?
Self-Management
Self-Awareness
Self-Regulation
Self-Motivation
Empathy
Module 2: Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Manage Emotions
Module 3: Verbal Communication Skills
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Module 4: Non-Verbal Communication Skills
Body Language
It’s Not What You Say, It’s How You Say It
Module 5: Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language
Module 6: Tools to Regulate Your Emotions
Seeing the Other Side
Self-Management and Self-Awareness
Giving in Without Giving Up
Module 7: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Module 8: Business Practices
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
Optimism
Pessimism
The Balance Between Optimism and Pessimism
Module 9: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Wrapping Up
Q & A
Action Plan
If you'd like to learn more, choose the 'Buy This Course' button below and you'll be taken to the course enquiry page where you can WhatsApp us.
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