LBA 203 EXECUTIVE AND PERSONAL ASSISTANT SKILLS
LBA 203 EXECUTIVE AND PERSONAL ASSISTANT SKILLS
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An interactive 2-day course on gaining the skills to be an effective executive assistant or personal assistant
An interactive 2-day course on gaining the skills to be an effective executive assistant or personal assistant
Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether one is updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.
In addition, one must know what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this program can help you with the necessary tools. It can will help you learn what it takes to be a successful assistant.
Objectives
Objectives
Adapt to the needs and styles of management
Communicate through written, verbal, and nonverbal methods
Improve time management skills
Manage meetings effectively
Act as a gatekeeper
Use the tools of the trade effectively
This Course Is For
This Course Is For
This course is for those:
new to the role of executive assistant or administrative assistant
looking to pick up the best tools to excel as an assistant
wanting to better manage expectations in the workplace
needing a refresher in assistant skills
Outline
Outline
Module 1: Working with Your Manager
Adapting to Their Style
Anticipate Their Needs
Getting Your Responsibilities Defined
When to Take the Initiative
Module 2: Administrative Soft Skills
Social Intelligence
Basic Business Acumen
Office Management
Active Listening
Module 3: Effective Time Management
Calendar Management
Prepare for Changes and Surprises
Keeping Others on Track
Urgent / Important Matrix
Module 4: Meeting Management
Creating an Agenda
Keeping Minutes
Keeping the Meeting on Time
Variations for Large and Small Meetings
Module 5: Tools of the Trade
Email Protocol
Office Machinery
Computer and Software Skills
Communication Skills
Phone and Voicemail Etiquette
Word Processing
Business Writing
Internet Research
Module 6: Being an Effective Gatekeeper
Filtering Data and Information
Learn to Say No
Dealing with Difficult People
Recognize the Tricks
Module 7: Organizational Skills
Prioritizing Your Workload
Goal Setting
Plan for Tomorrow, Today
Staying on Track
Module 8: Confidentiality Guidelines
Your Confidentiality Duty
Be Diplomatic and Discreet
Keeping Data Secure
What to Do in Sticky Situations
Module 9: Special Tasks
Project Management
Trade Shows
Interacting with Clients
Social Media Management
Wrapping Up
Q & A
Action Plan
If you'd like to learn more, choose the 'Buy This Course' button below and you'll be taken to the course enquiry page where you can WhatsApp us.
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