Facilitation is often referred to as the new cornerstone of management philosophy, with its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give you a better understanding of what a good facilitator can do to improve any meeting or gathering.
This Facilitation Skills course can help any organization make better decisions. It will give you an understanding of what facilitation is all about, as well as some tools that you can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will be extremely useful for you.
Define facilitation and identify its purpose and benefits
Clarify the role and focus of a facilitator
Differentiate between process and content in the context of a group discussion
Provide tips in choosing and preparing for facilitation
Identify a facilitator’s role when managing groups
Identify ways a facilitator can help a group reach a consensus
Define what interventions are
This course is for those who want to know:
how to manage groups in training or group sessions
how to encourage participation in groups
ways in dealing with disruptions, dysfunctions and difficult people in groups
when it's appropriate to implement interventions when facilitating
Module 1: Understanding Facilitation
What is Facilitation?
What is a Facilitator?
When is Facilitation Appropriate?
Module 2: Process vs. Content
About Process
About Content
A Facilitator’s Focus
Module 3: Laying the Groundwork
Choosing a Facilitated Approach
Planning for a Facilitated Meeting
Collecting Data
Module 4: Tuckman and Jensen’s Model of Team Development
Stage One: Forming
Stage Two: Storming
Stage Three: Norming
Stage Four: Performing
Module 5: Building Consensus
Encouraging Participation
Gathering Information
Presenting Information
Synthesizing and Summarizing
Module 6: Reaching a Decision Point
Identifying the Options
Creating a Short List
Choosing a Solution
Using the Multi-Option Technique
Module 7: Dealing with Difficult People
Addressing Disruptions
Common Types of Difficult People and How to Handle Them
Helping the Group Resolve Issues on Their Own
Module 8: Addressing Group Dysfunction
Using Ground Rules to Prevent Dysfunction
Restating and Reframing Issues
Getting People Back on Track
Module 9: About Intervention
Why Intervention May Be Necessary
When to Intervene
Levels of Intervention
Module 10: Intervention Techniques
Using Your Processes
Boomerang it Back
ICE It: Identify, Check for Agreement, Evaluate How to Resolve
Wrapping Up
Q & A
Action Plan
If you'd like to learn more, choose the 'Buy This Course' button below and you'll be taken to the course enquiry page where you can WhatsApp us.