LBA 201 STRENGTHENING ADMINISTRATIVE SUPPORT
LBA 201 STRENGTHENING ADMINISTRATIVE SUPPORT
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An interactive 2-day course on improving one's administrative support skills for better results
An interactive 2-day course on improving one's administrative support skills for better results
Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. The highly effective ones seem to be able to use their resources efficiently, manage their time wisely, communicate effectively, and collaborate with others skillfully.
This course will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever. It covers the core skills that make administrative support the lubricant of any organisation.
Objectives
Objectives
Getting Organized
Complete Special Tasks
Verbal Communication Skills
Non-Verbal Communication Skills
Deal Better with Managers
This Course Is For
This Course Is For
This course is for those who want:
to manage their time more effectively
to know how to prioritize their time more effectively
a refresher in administrative support skills
a way to empower and take care of themselves
Outline
Outline
Module 1: Getting Organized
Dealing with Email
Managing Electronic Files
Keeping Track of the Paper Trail
Making the Most of Voice Mail
Keeping Your Workspace Organized
Using a To-Do Book
The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module 2: Managing Time
Managing Your Time
Keeping Others on Track
Maintaining Schedules
Module 3: Getting It All Done On Time
Prioritizing
The Secret to Staying on Track
Goal Setting
Module 4: Special Tasks
Planning Small Meetings
Planning Large Meetings
Organizing Travel
Module 5: Verbal Communication Skills
Listening and Hearing: They Aren’t the Same
Asking Questions
Communicating with Power
Module 6: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Module 7: Empowering Yourself
Being Assertive
Resolving Conflict
Building Consensus
Making Decisions
Module 8: The Team of Two
Working with Your Manager
Influencing Skills
What to Do in Sticky Situations
Module 9: Taking Care of Yourself
Ergonomics
Stress Management
Dealing with a Heavy Workload
Wrapping Up
Q & A
Action Plan
If you'd like to learn more, choose the 'Buy This Course' button below and you'll be taken to the course enquiry page where you can WhatsApp us.
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