CMP 253 COMMUNICATION STRATEGIES FOR EFFECTIVE RESULTS
CMP 253 COMMUNICATION STRATEGIES FOR EFFECTIVE RESULTS
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An interactive 2-day course for anyone wanting to improve communication strategies for better results at work
An interactive 2-day course for anyone wanting to improve communication strategies for better results at work
For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
This Communication Strategies program will help you understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
Objectives
Objectives
Understand what communication is
Identify ways that communication can happen
Identify barriers to communication and how to overcome them
Use the STAR method to speak on the spot
Listen actively and effectively
Ask good questions
Identify and mitigate precipitating factors
Use “I” messages
This Course Is For
This Course Is For
This course is for those who want to:
develop their non-verbal and paraverbal communication skills
use appreciative inquiry as a communication tool
adeptly converse and network with others
establish common ground with others
refresh their communication strategies
Outline
Outline
Module 1: The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication
Module 2: Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Module 3: Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Module 4: Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures
Module 5: Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Summary
Module 6: Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
Module 7: Asking Good Questions
Open Questions
Closed Questions
Probing Questions
Module 8: Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies
Module 9: Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips
Module 10: Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages
Wrapping Up
Q & A
Action Plan
If you'd like to learn more, choose the 'Buy This Course' button below and you'll be taken to the course enquiry page where you can WhatsApp us.
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