LBA 204 POWERFUL SKILLS FOR THE ADMINISTRATIVE ASSISTANT
LBA 204 POWERFUL SKILLS FOR THE ADMINISTRATIVE ASSISTANT
Embedded Files
An interactive 2-day course for administrative assistants on overcoming the challenges and managing changes in the workplace
An interactive 2-day course for administrative assistants on overcoming the challenges and managing changes in the workplace
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to do is interact positively with them. After all, the biggest influence on our job satisfaction is our relationship with others.
In other words, our work should not be a burden to us and our offices shouldn’t be battlefields. This course will help avoid that. It is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.
Objectives
Objectives
Understand the importance of professional presence on the job.
How to self-manage to become more effective and efficient.
Improved communications skills, including listening, questioning, and being more assertive.
Increased effectiveness in recognizing and managing conflict, and dealing with difficult people.
This Course Is For
This Course Is For
This course is for those:
new to the role of administrative assistant
looking to change the way their work is done
wanting to better manage expectations in the workplace
needing a refresher in administrative skills
Outline
Outline
Session 1: Personal Best, Professional Best
The Importance of Appearance
First Impressions Count!
Putting Others at Ease
Distorted Thinking
The Steps to Feeling Good
Session 2: Understanding Assertiveness
What is Assertiveness?
Improving Your Assertiveness Skills
Dealing with Tough Issues
Session 3: Communication Skills
Barriers to Communication
Asking Questions
Active Listening
Non-Verbal Messages
Session 4: Writing Skills
The Four C’s
Punctuation Pointers
Letters and Memos
Session 5: Getting Ahead
What Employees Want
What Others Want
What Do You Want
Session 6: Self-Management
Self-Management Basics
Time Management Tips
Where Do You Stand?
Organizing Your Workspace
Being Proactive
Session 7: Setting Goals
Setting Goals with SPIRIT
A Personal Action Plan
Session 8: Working as a Team
Vegetable Head
Brainstorming
Session 9: Working with Difficult People
Learning to Say No
Expressing Your No
Role Play
Session 10: Dealing with Stress
Building Resilience
Deep Breathing & Meditation
Visualisation & Music
Acupressure & Massage
Laughter
Wrapping Up
Q & A
Action Plan
If you'd like to learn more, choose the 'Buy This Course' button below and you'll be taken to the course enquiry page where you can WhatsApp us.
Page updated
Google Sites
Report abuse