OHP 555 TELEMARKETING CALL CENTER TRAINING
OHP 555 TELEMARKETING CALL CENTER TRAINING
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An interactive 2-day course for those looking for effective tools and techniques to excel in telemarketing call centres
An interactive 2-day course for those looking for effective tools and techniques to excel in telemarketing call centres
Phone skills are a highly valuable tool to have in an employee's skill-set, and this Telemarketing Call Center Training will help provide those skills. This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident you is also a you that is happier, and a happier you will produce happier customers.
You will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. For those doing this course as a team, evaluating metrics and coaching are also used to make sure your team is reaching their potential, and to keep all your skill-sets at a high level.
Objectives
Objectives
Define and understand call center strategies.
Identify different types of buying motivations.
Create SMART Goals.
Familiarisation with strategies that sharpen effective communication.
This Course Is For
This Course Is For
This course is for those who want to:
use proper phone etiquette in telemarketing
Set benchmarks in call centres
looking to improve their telemarketing skills
Outline
Outline
Module 1: The Basics
Defining Buying Motives
Establishing a Call Strategy
Prospecting
Qualifying
Getting Beyond the Gate Keeper
Controlling the Call
Difficult Customers
Reporting
Module 2: Phone Etiquette
Preparation
Building Rapport
Speaking Clearly- Tone of Voice
Effective Listening
Module 3: Tools
Self-Assessments
Utilizing Sales Scripts
Making the Script Your Own
The Sales Dashboard
Module 4: Speaking Like a Star
S= Situation
T= Task
A= Action
R=Result
Module 5: Types of Questions
Open Questions
Closed Questions
Ignorant Redirection
Positive Redirection
Negative Redirection
Multiple Choice Redirection
Module 6: Benchmarking
Benchmark Metrics
Performance Breakdown
Implementing Improvements
Benefits
Module 7: Goal Setting
The Importance of SMART Goals
Staying Committed & Motivation
Overcoming Limitations
Module 8: Key Steps
Six Success Factors
Staying Customer Focused
The Art of Telephone Persuasion
Telephone Selling Techniques
Module 9: Closing
Knowing when it's Time to Close
Closing Techniques
Maintaining the Relationship
After the Sale
Wrapping Up
Q & A
Action Plan
If you'd like to learn more, choose the 'Buy This Course' button below and you'll be taken to the course enquiry page where you can WhatsApp us.
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