LBA 151 WINNING WITH BUSINESS ETIQUETTE
LBA 151 WINNING WITH BUSINESS ETIQUETTE
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An interactive 2-day course on playing in the big leagues by practicing business etiquette
An interactive 2-day course on playing in the big leagues by practicing business etiquette
Have you ever been in a situation where you met someone important and had no idea what to say or do? Or showed up at an important meeting under or overdressed? Let's face it: we've all had those embarrassing etiquette gaffes.
This program examines the basics of etiquette, most importantly the importance of being considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.
You will learn examples of how etiquette can be of value to your organization, and how it can help you achive better results for yourself and your organization.
Objectives
Objectives
Define etiquette
Understand the guidelines on how to:
make effective introductions
use a business card effectively
identify and understand place settings, napkin etiquette and basic table manners.
Understand the meaning of colors in dressing for success.
Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
This Course Is For
This Course Is For
This course is for thos who wish to identify:
the 3 C’s of a good impression
and practice at least one way to remember names.
the 3 steps in giving a handshake.
the four levels of conversation and provide an example for each
and improve their skills in business etiquette
Outline
Outline
Module 1: Understanding Etiquette
Etiquette Defined
The Importance of Business Etiquette
Module 2: Networking for Success
Creating an Effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names
Module 3: The Meet and Greet
The Three-Step Process
The Four Levels of Conversation
Module 4: The Dining in Style
Understanding Your Place Setting
Using Your Napkin
Eating Your Meal
Sticky Situations and Possible Solutions
Module 5: Eating Out
Ordering in a Restaurant
About Alcoholic Beverages
Paying the Bill
Tipping
Module 6: Business Email Etiquette
Addressing Your Message
Grammar and Acronyms
Top 5 Technology Tips
Module 7: Phone Etiquette
Developing an Appropriate Greeting
Dealing with Voicemail
Cell Phone Do’s and Don’ts
Module 8: The Written Letter
Thank You Notes
Formal Letters
Informal Letters
Module 9: Dressing for Success
The Meaning of Colors
Interpreting Common Dress Codes
Deciding What to Wear
Module 10: International Etiquette
General Rules
Important Points
Preparation Tips
Wrapping Up
Q & A
Action Plan
If you'd like to learn more, choose the 'Buy This Course' button below and you'll be taken to the course enquiry page where you can WhatsApp us.
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