Managing My Team
Managing My Team
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Follow the steps in this section to manage team changes, from adding new roles and processing transfers to recording absences and handling the leaver process.
Can't resolve a colleague's payroll query yourself?
Use the Manager Query Form to submit it directly to the Payroll team for support.
New Starters
New Starters
A new starter hasn't moved into my team on Connect yet, what should I do?
Check their status in 'New Starters in Progress'. If they are still in 'draft' status, it means mandatory fields (marked with a *) have not been completed. Common issues include incorrect mobile numbers or dates of birth. Once all fields are complete, they can be saved and moved.
Why is my new starter blocked from the rota?
New starters cannot be added to the rota until the day after they have added their bank details to Connect.
Transfers
Transfers
Learn how to transfer a team member!
From the home page go to Managing My Team, then Manage Transfers.
Click New Transfer Request.
Pick the Current Site, the Team Member, and their New Site.
Pick the Date of their Transfer and hit Submit Request.
Leavers
Leavers
How do I process a leaver?
Please note: If the team member is contracted for under 8 hours, their manager cannot process this and must contact People Services for assistance.
Step 1: Select the Managing My Team tile from your dashboard.
Step 2: Find the colleague by using the filter box to search by name or by scrolling through the list.
Step 3: Click Show Action next to the colleague's name and select Manage Assignments.
Step 4: Click the New Entry button.
Step 5: Select Termination from the drop-down menu.
Step 6: Fill in all the remaining boxes on the screen.
Step 7: Click the Add button at the bottom of the page. You will be returned to the Colleague Summary page.
Note: The timeline circle will now reflect the effective date of the termination.
Step 8: Click Submit to finalize the process.
Absences
Absences
How do I authorise my team's holiday?
How do I add sickness to my team's profile?
My team member can't cancel their holiday?
If the holiday is more than two weeks away: They can cancel it themselves on Connect.
If the holiday is less than two weeks away: You will need to cancel it for them.
If the holiday is in the past: You will need to email People Services to cancel it.
Manage Assignment
Manage Assignment
How do I process a secondment, change of hours or other role changes?
Note: If an entry needs to be backdated you need to contact People Services for assistance.
I’m looking to support another Hotel, can you give me access to this?
Hotel Managers should ask their Area Operations Manager (AOM) to set up a delegation for them.
I need to give access to one of my team members, how do I set this up?
Access to other sites is managed via delegation, which is a self-serve tool. Hotel Managers should ask their Area Operations Manager (AOM) to set up a delegation for them.
Additional Roles
Additional Roles
How do I can an additional role to one of my team members?
Please note: Additional role and site has to be added by the Primary Hotel Manager.
Availability
Availability
Want to learn how to add availability for your team?
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