FAQs

Reset Min/Max on Node

On the node or data logger.

1. Press and hold the Middle or S Button and yellow light will start to flashing.

2. While holding the Middle Button press and hold the Right Arrow Button.

3. Yello and green light will be flashing and beeping ( If audible is not muted )  

4. Release the Middle Button only and Green light and beeping will continue   

5. Do not let go of the arrow button until the flashing and the beeping stops.

6. Let go of the Right Arrow Button and the node screen will refresh. 

7. You will see the new Min/Max reflect the temperature on the device’s screen.

NOTE: Min/Max on node means that is the highest and the lowest temperature it captured since the node started which 

The Min and Max shown on the display are the lowest and highest temperature readings that the node has taken. These are not the Min and Max temperature limits found on the configuration page for this node. You will notice that the readings will change from time to time, depending on the lowest and highest temperatures the node has recorded.

The Min and Max readings are compliant with CDC regulations while monitoring vaccines. These readings can be reset by pressing a sequence of buttons.

To reset the Min/Max on the node: when the screen is dark or blank— push the top button (arrow up) and then push the “OK” button to check that it has been reset.

You can see your current battery status on the node itself at the top of the screen in the right corner.

Batteries can last up to a year with good Wi-Fi connection. If the nodes have connection issues the battery life will be much shorter.

1. Please go to settings on the tablet

2. Scroll down until you see Security & Location

3. Click Screen Lock under Device Security 

4. Type in your log in code

5. Choose None

The customers get the probes automatically, but can also request them by emailing

Maybe the user hasn’t transferred the node to the replacement nodes. They may have used the replacement nodes as new devices

We send out new probes to your facility prior to the certificate expiration and automatically upload the new certificate to the cloud. 

Forgot Password

You will have to be signed in to your cloud account, go to the “Help” section and on the left side menu you will have a button for training videos and webinars. You may also find more documents here, User Guides/Installation Docs.

Log into the system. Go to the “Report” tab and then to the “Daily report” and generate there a report.

Log into the system. Go to the “Report” tab and then to the “Weekly / Monthly report” and generate there a report.

The System Admin hasn’t assigned any node to you.

The user is not assigned to the node

On the cloud “Help” tab – Your orders – click on tracking number to check a shipping status 

1. Log into the system.

2. Go to “Calibration” tab

3. From the calibration status screen, look for the gauge serial number of the certificate you want to print

4. Click on “View Certificate”.

Contact your System Admin to be added as a New User

Already assigned or they are using “add/remove node”, but it is done by going to groups (needs confirmation)

In order to add new nodes to your account, please do the following. Once you are logged-in, please click on the “Configuration” tab at the top menu options. On the left-hand side click on “User”. Under “User” click on “Add/Remove Node” button. On the drop-down menu click on your user name, under that click on “Add nodes to user”.

You will see a list of nodes you can add to your user account by clicking on the box to the right of each node. At the bottom of the list click on the “Add node” option. When you go back to your Current Status page, you will see the node on the list.

You’ll need to contact our tech support team, so they can check everything and give the right access to you + make someone the new System Admin

Please, log in to your cloud account and click on the "CONFIGURATION" tab.

Go to the left-hand side orange menu, open “Nodes” then click on “Configure”.

Find the node and click on the "Configure" button on the very right-hand side of that node. It will take you to the Node Configuration screen.

Change the measurement unit to C’ (Celsius), scroll down and click on the "Save" button.

Reset Min/Max From Cloud

1. Log in to cloud account.

2. Click Monitoring TAB

3. Click Reset Min/Max

4. Locate which node to reset

5. Click the square box under Rest Min/Max column

6. Click Save at the left bottom part of the node list

7. Press the S button on the node.

( The Min/Max should be the same as the current temperature )

Log into the system. Go to “Configuration” tab - Nodes – “Configure” button – you will see Node name field.

DATA alarms; temperature and humidity. Signal and battery alarms. If you are:

 USER:

Personnel given USER privileges will get DATA alarms; temperature and humidity only. USERs have access to the Alarm, Monitoring and Report menus only. They will be able to view and confirm alarms as well as generate reports.

GROUP ADMIN:

Personnel given GROUP ADMIN privileges will get ALL TYPES of alarms; temperature/humidity, signal and battery alarms. GROUP ADMINs have access to the Alarm, Monitoring and Report menus and will be able to view and confirm alarms as well as generate reports. These users have limited access to the Configuration menu and will only be able to configure the nodes under their group.

SYSTEM ADMIN:

System Administrators have the option to receive ALL TYPES of alarms or SIGNAL and BATTERY alarms only. This is set up under the Settings Configuration menu. With this setting selected, all personnel assigned SYSTEM ADMIN privileges will receive only signals and battery alarms (no temperature/humidity alarms). SYSTEM ADMINs have complete access to all menus regardless of what alarm type is selected.

It could be your battery alarm or connection alarm.

When a node starts working in “Alarm” condition, you must fix the problem and get the temperature back into range before you confirm it. If you try to confirm the node alarm and it is still out of range, it goes right back in to the “Alarm” condition and keeps the original date and time of the alarm. The same for a battery and signal alarm.

Log into the system. Go to the ‘Current Status’ tab – you will see columns ‘Alarm high’/‘Alarm low’ 

1. Log into the system. 

2. Go to “Configuration” tab > User > Add/remove node 

3. Select the user you need

4. Click on “List user nodes” 

5. You can see if the user is set up to view any devices. 

Things to check 

1. Check Node configuration 

   1. Go to CONFIGURATION > Nodes > Configure

   2. Search for the node then scroll to the right most part of the screen. 

   3. Click Configure Button

2. Check User configuration

   1. Go to CONFIGURATION> User > Configure

   2. Locate user then scroll to the right most part of the screen. 

   3. Click Configure Button

   4. Make sure Data, Signal, Battery, Email, SMS, Voice notifications are "On"

3. Check Cloud settings

   1. Go to CONFIGURATION> Settings > Configure

   2. Make sure the Global settings Alarm Generation, Signal Alarm Generation, Alarm Notification, Signal Alarm Notification, Signal ReAlarm Notification, Battery ReAlarm Notification are "On"