Server - ❌FULL OUTAGE System is currently down

Reported - 24/06/2025 16:07-18:30

Resolved  - 24/06/2025 EOD

Root Cause - Extremely rare simultaneous failure of both the primary and backup hardware at the data centre. Investigation still ongoing

Server - ❌FULL OUTAGE Users were unable to log in as the system was down.

Reported - 13/11/2024 10:00

Resolved  - 13/11/2024 10:24

Root Cause - A memory leak caused the server to run out of memory. Investigation ongoing to rectify.

Files - ⚠️PARTIAL OUTAGE Users were unable to use the file uploader (users could still drag and drop files).

Reported - 01/07/2024 17:49

Resolved  - 03/07/2024 02:28

Root Cause - developers received notification of a zero day exploit a networking utility running on our file server (OpenSSH). Upon updating, a bug in the new version caused issues for file upload due to the strict security protocols that we have in place.