✅Available
⚠️Service disruption
❌Service outage
Server
Account Login
Files
Tasks
Notifications
✅Available
✅Available
✅Available
✅Available
✅Available
Server - ❌FULL OUTAGE System is currently down
Reported - 24/06/2025 16:07-18:30
Resolved - 24/06/2025 EOD
Root Cause - Extremely rare simultaneous failure of both the primary and backup hardware at the data centre. Investigation still ongoing
Server - ❌FULL OUTAGE Users were unable to log in as the system was down.
Reported - 13/11/2024 10:00
Resolved - 13/11/2024 10:24
Root Cause - A memory leak caused the server to run out of memory. Investigation ongoing to rectify.
Files - ⚠️PARTIAL OUTAGE Users were unable to use the file uploader (users could still drag and drop files).
Reported - 01/07/2024 17:49
Resolved - 03/07/2024 02:28
Root Cause - developers received notification of a zero day exploit a networking utility running on our file server (OpenSSH). Upon updating, a bug in the new version caused issues for file upload due to the strict security protocols that we have in place.