ODP Migration to QlikCloud

The Open Data Platform (ODP) we use for reporting nationally has now changed to QlikCloud. The ODP address odp.nihr.ac.uk will remain in use, however, it will redirect to QlikCloud where apps will be hosted. You will still be able to view reports previously generated and will have limited visibility of Qlikview for the transition period. This change will allow us to move from relatively old software and take advantage of the greater flexibility offered by QlikCloud.

Should you have any questions or special requests regarding reporting, please feel free to contact the Data and Analytics team at eoe.rrdn@nihr.ac.uk.

Troubleshooting tips

There have been a few teething problems in accessing the new platform for some users across the network. We have identified various issues that could be causing this and have some troubleshooting tips that should help in most cases.

Issue: If you have clicked on an existing bookmarked link to the ODP app you may get a '404 error message'.

Reason: This is usually caused by bookmarks directing to odp.nihr.ac.uk/qlikview/ as the ODP address with qlikview on the end which is resulting in this error message.

Solution: Either use odp.nihr.ac.uk instead to be redirected. Alternatively go directly to rdn.uk.qlikcloud.com/analytics/home and once you have successfully logged in, update your bookmarks.

Issue: If you have successfully loaded the QlikCloud link but are unable to login because it says 'access denied'.

Reason: This could be caused by an unrecognised login details.

Solution: Check that the email address you are using as a login is either an NIHR email address, or it is a NHS trust email address that has been registered to be used to access the ODP previously. If you had access to the ODP previously this should have carried over.

Issue: If you have successfully loaded the QlikCloud link but are unable to login because it says 'access denied', 'lost connection to server' or 'An error occurred'.

Reason: This could be caused by your trust firewalls restricting access to QlikView

Solution: Share thie link to this document with your local IT and request them to allow traffic:  help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Introduction/qlik-cloud-dns-ip.htm

Issue: If you have successfully loaded the QlikCloud link and have checked that the site has been whitelisted by your local IT but are unable to login because it says 'access denied', 'lost connection to server' or 'An error occurred'.

Reason: This could be caused by your browser restricting access.

Solution: Clearing your browser's cache can often resolve issues with websites and applications. Keep in mind that clearing your cache will log you out of most websites, so be prepared to re-enter your passwords. Close your browser completely after clearing the cache and then reopen it. If you're still having issues, you might also consider clearing your cookies. The steps for this are usually very similar to clearing the cache and often appear on the same screen.

Issue: If you have successfully loaded the QlikCloud link, got your local IT team to whitelist the site, cleared your caches and cookies but are still unable to login because it says 'lost connection to server' or 'An error occurred'.

Reason: This could be caused by the sheer volume of people accessing the platform at once or your local network being overloaded.

Solution: Try again later and if it still isn't working, email us at eoe.rrdn@nihr.ac.uk including information on the type of browser you are using, and, if possible, a full screenshot of the error message including browser bar with web address.

We are aware that a very small number of users are able to login successfully but are unable to access specific reports that they should be able to access. This issue has been fed back to RDNCC who are investigating.