Halo Knowledge Base and Chatbot for Tech Help
Halo Knowledge Base and Chatbot for Tech Help
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For quick self help articles on a wide variety of tech related questions, you can use the Knowledge Base accessed from the Employee Portal.
For quick self help articles on a wide variety of tech related questions, you can use the Knowledge Base accessed from the Employee Portal.
Rather you're wondering how to install a printer, have a Focus related question, or need to troubleshoot another tech related issue, a quick search of the Knowledge Base articles may help you find an answer faster or walk you through how to do something step by step.
First, Click on the Tech Help (Halo) Icon on Your District Computer
First, Click on the Tech Help (Halo) Icon on Your District Computer
You may be prompted to login in the top right corner first. Then click on Help Articles. You may need to scroll down to see it.
You may be prompted to login in the top right corner first. Then click on Help Articles. You may need to scroll down to see it.
Use the search field to enter what help you're looking for or expand one of the help topics in the menu.
Use the search field to enter what help you're looking for or expand one of the help topics in the menu.
Click on a topic to open a help article. You can also generate a PDF of a help article to print it.
Click on a topic to open a help article. You can also generate a PDF of a help article to print it.
Some help articles include helpful video tutorials or screenshots with step by step instructions.
Some help articles include helpful video tutorials or screenshots with step by step instructions.
Using the GSD Chat Bot for Help
Using the GSD Chat Bot for Help
GSD Chat Bot
When you are in the Knowledge Base Help Articles Menu, you can click on the GSD Chat Bot in the lower right corner to ask a tech related question.
When you are in the Knowledge Base Help Articles Menu, you can click on the GSD Chat Bot in the lower right corner to ask a tech related question.
For example: If I can't connect to my Viewsonic, I can type "Can't connect to my Viewsonic" in the GSD Chat Bot.
It returned 4 help articles. Two of the articles it returned results for were: "ViewSonic Connection Error When Using Unplug'd" and "Troubleshooting ViewSonic Connectivity."
With one of these articles, I can find a possible solution to the connection problem I'm experiencing with my Viewsonic Interactive board.
If I click on the Chat Bot result "ViewSonic Connection Error When Using Unplug'd", I get this Help Article. It shows me step by step with screenshots how to troubleshoot the issue.
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