We understand that people can become angry when they feel that matters about which they feel strongly are not being dealt with as they wish. If that anger escalates into aggression towards any of our staff, we consider that unacceptable.
Aggressive or abusive behaviour includes language (whether verbal or written) that may cause staff to feel afraid, threatened or abused and may include threats, personal verbal abuse, derogatory remarks and rudeness. Any aggression or abuse directed towards our staff will not be tolerated. If this does occur, we will take appropriate action and if necessary involve the appropriate authorities.
If you would like paper copies of any of our policies or documentation please contact Mrs C. Weightman.
Pyramid of Contact
We understand that when you have a concern about your child as a parent you want this to be dealt with as quickly and as efficiently as possible, it is therefore natural for you to feel that speaking to the Headteacher will allow your problem to be dealt with as quickly efficiently as possible.
However, in an academy of this size, it is impossible for the Headteacher to know every child on such a detailed level whilst also running the school effectively.
We have therefore set-up a structure where each child has a Head of Year who is responsible for their academic progress and pastoral welfare within the academy.
This member of staff works closely with your child's Academic Mentor and often knows your child best, and is therefore often more able to use this knowledge to rectify the situation more quickly.
Reception have therefore have been asked to book meetings with Head of Years in the first instance before a meeting can be booked with the Head of School or Principal.
If once you have had a meeting with your child's Head of Year and you feel that the situation is not resolved, the next level of contact will be with the Pastoral Leadership team and reception will book you a meeting with either Mr. D. Root or Miss. A. Drinkall.
If once these meetings have taken place you feel that the issue has not been resolved, the matter will be referred to the Head of School and/or ultimately a meeting with the Principal.