Sales & Customer Service Topics
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Updates: List of January to October 2024 Coupon & January to First of December 2025 Codes, Catalog Viewer (11/24/2025), and Qbot Alerts (11/26/2025).
Verify Phone Extension for ANI
Customer choice additional 20% off item offer
Pre-Approved Credit Card (With an Order)
Credit Card Acceptance Procedure
Private Label Credit Card Benefits
Checkout - Method of Payment - Gift Card Lookup
Checkout - Method of Payment - Gift Card/Reward Certificates
Checkout - Mail-in Orders with a Check/Money Order
Checkout - Order Summary - Email Capture
Pre-Approved Credit Card (Without an Order)
Selling Add-ons when the items are no longer in stock (alternative item declined)
Items Shipped Directly from a Third-Party Brand
Editing an Open Order (Status: Not Pulled/Held)
Exchanges through the Mail – Form
Exchanges through the Mail – Memo Option
Items Shipped Directly from a Third-Party Brand – Return Address Information
Backorder (Extendable/Extended)
Service Failures – Free Return Reason
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