Description 

In the event of a service failure with a final sale item, this process should be followed. 

Instructions 

Confirm the customer’s item is a final sale item in GUI. 

Details 

• The customer will take a picture of the item and send it to the following email: finalsalescare@fbbrands.com  

• The following details must be included in the emails sent by the customer: 

• The Subject of the email should include  

• Brand 

• Service Failure Type 

• The Body of the email should include  

• First name, last name, and zip code 

• Invoice/Confirmation Number 

• Contact Information: Email/Phone Number 

• Picture of the Service Failure 

• Mix shipment – Tag of the wrong item received (should show style number) and the picture of the clear plastic bag/box the item was sent in 

• Damage – Clear visual of the damage section  

• Missing Item – picture of all the items received (should include catalogs) 

• Item(s) must be kept until contacted by the Finals Sales Care team with further instructions (within 3-5 Business Days) 

• Memo the information provided by the customer of the service failure 

• Adjustments will only be processed for Service Failures ONLY