Email/Chat Saved Replies

Additional Information

Welcome to our dedicated customer support team! We're here to address any issues, offer assistance, and ensure you have a smooth experience with (brand name)

To better assist you please provide your full name and zip code as no orders can be located with the email provided.

We look forward to your response.

Thank you for contacting (Brand Name)

Adjustment (OOBO)

After a customer has chosen to place an order through our website, it's important to note that the order becomes final and cannot be altered. However, if the order has not yet begun processing, there is a possibility to cancel it. In such a case, you are welcome to initiate the cancellation process and then place a new order. To proceed with this, please get in touch with one of our dedicated customer service representatives promptly. You can reach us via our convenient chat feature or by calling us at 1-8<insert number>. Your satisfaction is our priority, and we're here to assist you in any way we can.

Thank you for contacting (Brand Name)

Apology

We sincerely apologize for any inconvenience you may have encountered with your recent order. Please know that the challenges you faced do not reflect the high standard of service we are committed to delivering to all our valued customers. Your satisfaction remains our utmost priority, and we genuinely appreciate your patience and understanding during this time. We look forward to the opportunity to enhance your future experiences with us.

Backorder Auth Cancel

Regrettably, the backordered item had to be canceled due to our inability to secure authorization on your credit card. In our process, when a backordered item is prepared for shipment, we make an attempt to authorize the pending amount on your credit card. If, however, we encounter difficulties in obtaining this authorization, the backorder is automatically canceled. If you would like to reorder the item, you have the option to do so through our website or by reaching out to us toll-free at 1-8<insert number>. Our dedicated associates will be delighted to assist you. Please do not hesitate to reach out if you require any further assistance.

Best Sellers

Shop now from our wide selection of best selling items!

https://www.womanwithin.com/w/featured/top-sellers/

Brylane Home Claims

We deeply regret the inconvenience you encountered with your recent order, and we want to assure you that the quality of service you received does not align with our usual standards. To help address this issue promptly, we kindly request that you send an email to brylanehomeclaims@fbbrands.com with the subject line "Attention Analyst."

In your email, please include the following information:

Your full name.

Invoice number.

Attach a clear picture of the damaged or incorrect product(s).

Provide a brief description of the situation.

Your cooperation in providing this information will greatly assist us in resolving the matter effectively. We value your feedback and are committed to ensuring your satisfaction.

Thank you for choosing (brand name)

Cancel In Process Order

Regrettably, we couldn't fulfill your request to cancel your order, as it has already progressed to processing or has been shipped. Should you no longer require the merchandise, you may utilize our convenient online returns process.

Add happy returns link

We sincerely apologize for any inconvenience this may have caused.

Thank you for choosing (brand name)

Cancelled Order

We have promptly canceled Order <insert order#> as per your request. Should you require any further assistance, please don't hesitate to reach out to us via chat, email, or phone. Your satisfaction is our priority, and we're here to help.

Thank you for choosing (brand name)

Catalog Item Out of Stock

We empathize with the frustration this situation may cause. Our catalogs and online listings are meticulously prepared and printed well in advance of their distribution. During this preparation phase, our aim is to ensure we have ample merchandise in stock when the catalog is mailed or posted online. However, from time to time, unforeseen circumstances may arise that hinder us from obtaining certain items or lead to unavailability, especially with clearance items.

As a result, you may come across merchandise that is no longer available in several consecutive catalogs or on our website. We genuinely value your business and extend our gratitude for your understanding in these instances.

Thank you for choosing (brand name)

Catalog Request Submitted

Thank you for your interest in our products. We have processed your catalog request, and you can anticipate receiving your catalogs within the next two weeks. We eagerly anticipate the opportunity to serve you in the near future.

Thank you for choosing (brand name)

Change Not Pulled Order (OOBO)

After an online order has been submitted, it becomes inaccessible for any changes or adjustments in our system. However, if the order has not yet been pulled for processing, there is still an option to cancel it, allowing you to resubmit with the correct information.

Should you decide to cancel the order, we kindly request that you do not respond to this email, as we may not be able to process your request in time before the order is processed. Instead, we encourage you to reach out to our dedicated team at 1-8<insert number> 24 hours a day, or contact us via chat during our regular business hours. Our knowledgeable associates will be more than happy to assist you promptly. Your satisfaction is our priority, and we are here to provide the support you need.

Thank you for choosing (brand name)

Collections Pending Order

Your order is currently on hold as we require additional verification. We kindly request you to reach out to our Collections department, available toll-free, from Monday to Friday, between 8:00 A.M. and 5:00 P.M., Eastern Standard Time, at 1-8<insert number>. Alternatively, you can also contact us via email at fullbeauty.credit@fbbrands.com.

We appreciate your prompt attention to this matter, and our team is here to assist you in expediting the verification process for your order.

Thank you for choosing (brand name)

Compliment

Thank you so much for your feedback. Our team is hard at work trying to continuously improve our [product/service] and it’s always rewarding to hear kind words. We love that you love us.

CPG Cancel Postcard

Your order has been canceled, and an automated postcard has been sent to notify you of the cancellation. Should you have any additional inquiries or require further assistance, please don't hesitate to contact our Customer Protection Group toll-free on weekdays from 8:00 A.M. to 5:00 P.M., Eastern Standard Time, at 1-8<insert number>. Alternatively, you can reach us via email at cpg@fbbrands.com.

We apologize for any inconvenience this may have caused and appreciate your understanding. Our team is here to assist you with any questions or concerns you may have.

Thank you for choosing (brand name)

CPG Rejected Letter Sent

Your order has been canceled, and a notification regarding this has been dispatched to you by mail. For further assistance or any inquiries, please feel free to reach out to our Customer Protection Group, available toll-free at 1-8<insert #>, from Monday through Friday, between 8:00 A.M. and 5:00 P.M., Eastern Standard Time. Alternatively, you may contact us via email at cpg@fbbrands.com.

We apologize for any inconvenience this may have caused, and our team is here to assist you promptly. Your satisfaction is important to us.

Thank you for choosing (brand name)

Damaged Item (Soft Good)

We apologize for the inconvenience caused by the damaged merchandise you received. To expedite the resolution process, please follow the instructions below. When prompted, kindly specify that the item was damaged upon arrival. If this is confirmed at the warehouse, the return shipping fee will be waived.

You can easily initiate the return/exchange by visiting our website, where you will find a convenient feature that allows you to generate a shipping label and invoice for your return. Access the returns portal using the following link:

https://(insertbrand).happyreturns.com/

We are committed to resolving this matter promptly and appreciate your cooperation in ensuring a seamless return process for you.

Thank you for choosing (brand name)

Delivery Estimates

We want to make sure you're aware that delivery estimates are, as the name suggests, just estimates. As your package makes its way through the carrier's system and between carriers, those dates can change, and it's important to note that we don't have control over these changes. The carriers have exclusive control over modifying these dates.

Your understanding of this process is greatly appreciated. We're committed to making your experience as smooth as possible, and we're here to assist you throughout your shipment's journey. Thank you for your patience and cooperation.

Do Not Understand

We apologize for any confusion, but it appears that your request requires additional details to fully understand the issue. To assist you effectively, we kindly request that you resubmit your request with more specific information about the problem. This will enable us to conduct thorough research and provide you with a comprehensive solution. We are eager to assist you and look forward to serving your needs.

Thank you for choosing (brand name)

Email Offer

You have the opportunity to subscribe to our free promotional emails, which provide exclusive deals and the latest updates on our product offerings across all our Fullbeauty Family of Brands websites. To do so, simply follow these straightforward steps:

1. Scroll down to the bottom of the main page.

2. Locate the "Be the First to Know" section.

3. Enter your email address.

4. Click on "Sign up."

By following these instructions, you can easily stay informed about our special promotions and product updates across our Fullbeauty Family of Brands.

Thank you for choosing (brand name)

Explanation of Backorder

We understand the frustration that can arise when items are on backorder, and we appreciate your patience throughout this process. To provide clarity, we want to highlight the backorder status information displayed in two prominent locations during the ordering process.

Firstly, you can find this information just above the "Add to Cart" button on the item page, where it states, "Item is expected to ship on XX/XX/XXXX. Item is excluded from promotional discounts." Secondly, in your cart, next to "Availability," you'll see the same information highlighted in golden text.

It's important to note that all fulfillment dates are tentative and subject to change. Factors like manufacturing delays, customs processes, and various transit delays can impact these dates as items need to reach our warehouse from the manufacturer before shipping.

We'd like to assure you that we don't charge our credit card customers until backorders are shipped. Additionally, there are no extra shipping and handling charges associated with backordered merchandise. You have the flexibility to cancel pending backorders at any time before the merchandise is shipped. You can do this by sending us an email or calling our toll-free number listed below.

For orders placed through the mail using checks or money orders, upon cancellation, you will receive a refund check. If you have any further questions or concerns, please don't hesitate to reach out to us via chat, email, or by calling us at 1-8<insert number>. We're here to assist you promptly and provide the information you need.

Thank you for choosing (brand name)

Extend Backorder

In relation to your order <insert order#>, we have successfully extended the backorder for your selected item(s) as per your request. We sincerely regret any inconvenience this may have caused. If you require any further assistance or have additional questions, please do not hesitate to reach out to us. Your satisfaction is of utmost importance to us, and we are here to provide any support you may need.

Feedback

We greatly appreciate your feedback, and we will promptly relay it to the appropriate department. At our company, we hold our customers' concerns in high regard, and your input is invaluable to us.

Your feedback serves as a vital tool for identifying service shortcomings and implementing corrective actions to prevent any recurrence. We genuinely hope that you'll afford us the opportunity to enhance our performance based on your valuable insights. Thank you for contributing to our continuous improvement efforts.

Forgot Password

If you've misplaced your password, don't worry; we've got you covered. To initiate a password reset, please utilize the following link:

Password Reset Link

Here are a few important guidelines for setting a new password:

Your password must consist of at least 8 characters but no more than 16.

It should include at least one letter and one number.

Additionally, please note that the same login credentials are used across all brands on our unified website. We're here to ensure a seamless experience for you.

Gift Card Issued

In reference to your order #, we have issued an e-gift card in the amount of $ [insert amount] on [card type], and you should have received an email notification when it was generated. This issuance is attributed to either the invoice being left blank or the selection of the top option in section 2: "Free returns for an e-gift card."

If you prefer, we can void the gift card; however, this would entail charging the $10.99 return shipping fee, as specified in option #2 on the invoice. Please don't hesitate to inform us of your preference, and we will promptly assist you accordingly. Your satisfaction is our priority, and we are here to accommodate your needs.

Happy Returns

To initiate a return or exchange, we offer the convenience of our user-friendly online returns portal. Simply have your order number and shipping zip code handy, and you're all set. Here's the direct link to access it:

Online Returns Portal

If you have any inquiries or require further assistance, please don't hesitate to reach out to us. We're here to provide the support you need.

Held Order Sales Recovery

Your order is currently on hold as we await additional information required to process it effectively. To expedite the resolution and ensure your order proceeds smoothly, please get in touch with our dedicated Sales Recovery department. They are available toll-free, Monday through Friday, from 8:00 A.M. to 7:00 P.M., EASTERN STANDARD TIME, at 1-8<insert order>. Alternatively, you can reach out to us via email at sales.recovery@fbbrands.com.

We sincerely apologize for any inconvenience this may have caused you, and we appreciate your prompt attention to this matter.

HPI Glitch

It appears that you might be using a code that provides a percentage discount on your highest-priced item. When you check the item page, you'll notice that the promotion is currently being applied to that particular item. This is because our system cannot predict which item in your shopping bag will ultimately be the highest priced. Please be aware that the discount is initially applied to the highest priced item in your shopping bag but may be subject to adjustment if additional items are added.

We apologize for any confusion this may have caused and appreciate your understanding as we work to ensure you receive the best possible savings on your order. If you have any further questions or need assistance, please don't hesitate to reach out to us. Your satisfaction is important to us, and we are here to help.

Inappropriate Email/Chat (Warning)

This message serves as a formal warning regarding the vulgar, inappropriate, and perverse content you have sent via email and/or chat. Such behavior is unacceptable and constitutes a violation of communication standards and potentially applicable laws.

Please be advised that all contents of your messages, along with your email address, IP address, and associated metadata, have been documented and forwarded to your local authorities for further investigation.

We take these matters seriously and will cooperate fully with any official inquiries.

Cease all further inappropriate communications immediately.

Incorrect Information

We are unable to locate an order matching the criteria provided in your inquiry. To better assist you, could you please provide the specific order number or the correct customer information associated with your request? This additional information will help us identify and address your query accurately. We apologize for any inconvenience this may have caused and appreciate your understanding.

Large Models Explanation

We appreciate you expressing your thoughts regarding the models featured in our catalogs. Your feedback is important to us, and we want you to know that your concerns are shared by others as well. In response to the comments and feedback we've received over the past few years, we have taken steps to reevaluate our catalog presentation.

To gain a better understanding of our customers' preferences, we conducted tests by featuring the same items on both average-sized and plus-sized models. Each version was assigned a unique code, and we closely monitored sales data. Surprisingly, the results consistently showed that merchandise displayed on the larger models sold approximately 50% less than the same items featured on our regular-sized catalog models. This presents our organization with a challenging dilemma.

We understand that many of our customers have requested fuller-figured models, yet it appears that when we use them, the response from these same customers is not as favorable. This poses a complex issue for our business, and we are actively seeking solutions.

We want to maintain open lines of communication with you and other customers who share your perspective. While we may not have provided all the answers you were hoping for in this letter, we hope it sheds some light on the challenges we are grappling with. We welcome any further comments or insights you may have to offer. Rest assured that we remain committed to serving you, and we apologize for any inconvenience this situation may have caused. Thank you for your understanding.

Long Hold Time

If you’ve had trouble reaching us by phone, we ask again for your patience. We’re working hard to meet the heightened demand by increasing customer service personnel and adding phone lines. We should be back to the high customer service standards you expect and deserve from us very soon.

As the No. 1 plus-size destination for fashion and value, we look forward to serving you today and for many years to come.

Made to Flatter - MTF

Please take the time to look at the personally created outfits that work for your silhouette, along with simple tips for putting looks together that are guaranteed to flatter your figure!

https://www.womanwithin.com/os/made-to-flatter-looks/

Member Reward Customer Signed Up- NEW

During your order in <insert month>, you enrolled in our Member Reward program through a pop-up or email invitation, which offered a shipping rebate and requested basic information for sign-up while displaying the program's terms. The trial period for this program is 30 days, and after its conclusion, it automatically renews at a rate of $16.95 per month, plus applicable taxes.

The Member's Reward program is managed by Clarus Commerce, a trusted partner. You can contact their dedicated support team at any time, as they are available 24 hours a day, 7 days a week. To reach them, please call toll-free at 1-877-<insert number> or send an email to customerservice@<insert brand>.com. They can assist you with various matters, including claiming rebates, updating your personal information, handling billing inquiries, and processing cancellations.

We apologize for any inconvenience this may cause and appreciate your understanding.

Members Rewards Prompt

The message you mentioned indicates that your order is eligible for free shipping and presents an opportunity to receive a shipping cost rebate by enrolling in the Member's Reward trial program. It's important to note that being qualified is distinct from having already received the rebate. To clarify, if you opted not to enroll in the program, this discount would not be applied. However, if you did choose to sign up, you can contact Clarus Rewards to claim your rebate once you receive your Rewards packet. They can be reached by calling 1-877-<insert number> or emailing them at customerservice@<insert brand>.com for further assistance with the rebate process. We apologize for any potential confusion.

Missing Item Refund

We apologize for the inconvenience caused by the missing item in your order. To address this issue, we have taken the following steps:

1. A credit in the amount of $ [amount] has been issued to your [account type] account.

2. Please allow 3-5 business days for this credit to reflect in your account.

If you would like us to proceed with placing an exchange order for the missing item, and your original order was paid for using one of our Comenity Bank branded credit cards, please let us know, and we will assist you accordingly.

However, if your original payment method was different (Visa, Mastercard, PayPal, etc.), kindly contact us at 1-800- [phone number] with an alternative non-PayPal method of payment. One of our dedicated Customer Service Representatives will be delighted to assist you in processing the exchange order.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding in this matter.

Multiple Shipments

It's not uncommon for an order to be shipped in multiple packages for various reasons. These reasons may include items on backorder, items shipped from different vendors, or items that simply don't fit conveniently into a single package. When an order is split into multiple shipments, the postage and handling charges are allocated proportionally to each shipment based on the value of its contents. This ensures that the total postage and handling fees you were originally charged during checkout remain consistent.

We hope this clarifies the situation, and if you have any further questions or concerns, please don't hesitate to reach out to us.

No Postage Credits

When a customer initiates a return for merchandise to our fulfillment center, a credit for the initial shipping cost is generally not provided. This is because the carrier responsible for delivering the items from our fulfillment center to the customer has fulfilled their contractual obligation, and payment for their services would have already been processed.

However, it's important to note that there may be specific circumstances, such as a service failure on the part of the carrier, where issuing a credit for shipping costs could be considered. Nevertheless, this would not be a standard practice for every return since resources including time, labor, and expenses were incurred in processing and delivering the original order to the customer.

We apologize for any confusion or inconvenience this may have caused.

No Tracking (20 days)

Our records indicate that your order was dispatched on <date>. Typically, customers receive their shipments within ten business days. However, we do not classify a shipment as lost until 20 calendar days have passed since the ship date. If you have not received your order by <date>, please do not hesitate to contact our Customer Service Department at 1-800-<insert>. One of our associates will be delighted to provide you with assistance. We sincerely apologize for any inconvenience this may have caused.

Non-Receipt

I sincerely apologize for the inconvenience caused by the loss of your package. In regard to order <insert order>, I have initiated a credit for the amount of $ to be returned to your original payment method. Please allow 3-5 business days for this credit to reflect in your account.

It's important to note that if the package status is later updated to 'delivered,' the system will automatically reverse the credit. In the event that this occurs, please do not hesitate to reach out to us at the number provided below.

If you would like to proceed with placing an exchange order, which includes free shipping for the missing items, please feel free to contact our toll-free number at 1-8<insert number> anytime, as our Customer Service Representatives are available 24 hours a day to assist you with this request.

Non-Receipt (PLCC)

I am sorry for the loss of your package. Regarding order <insert order>, I have issued a credit in the amount of $ to your original payment type. Please allow 3-5 business days for it to reflect on your account. If the package status later changes to delivered, the system would automatically reverse the credit. If that occurs, please contact us at 1-8<>.

Would you like for us to place an exchange order with free shipping for the missing items? If so, please reach out to the number provided above. A representative will be glad to assist you with this matter.

One Coupon Per Order

Regrettably, our system allows for only one coupon code to be applied per order. However, you can certainly save your remaining coupon code for a future order. We apologize for any inconvenience this may have caused.

Order Assistance

If you require assistance with placing an order or need help resolving any issues related to your order, please don't hesitate to reach out to us at 1-800-<insert #>. Our dedicated team of live representatives is here to provide real-time assistance and support. For security reasons, we are unable to process payment information via chat or email to ensure your privacy. Alternatively, you can provide your phone number, and one of our agents will gladly assist you in completing your order. Your satisfaction is our priority, and we look forward to helping you.

Package Delay Compensation (Weather related)

Unfortunately, we are unable to offer compensation for weather-related delays. However, please rest assured that we are making every effort to ensure the prompt and secure delivery of your packages. We understand the inconvenience that these delays may cause and sincerely apologize for any disruption to your plans. Your patience and understanding are greatly appreciated as we navigate through this busy period.

Passed 60 days

We regret to inform you that this order was returned after the 60-day return window had passed. Your order was shipped on <insert date>, and we would have needed the package returned no later than <insert date> to adhere to our return policy. Beyond this specified timeframe, any orders returned or received after this point are no longer eligible for returns and exchanges. Orders received at our warehouse past the 60-day limit will either be returned to the sender or donated to a local charity, as outlined on our website. We apologize for any inconvenience this may cause.

Promo Code Box Locations

You have two options to enter a promo code when placing an order. The first option is located below the "Check Out" button in your shopping cart. The second option becomes available after entering your shipping information but before proceeding with payment. You'll find an expandable box labeled "Do you have a promo code?" along with similar boxes for gift cards and reward certificates in this section. Please note that you can apply only one promotional code per order.

Promo Not Working

We sincerely apologize for any inconvenience you may have experienced. As a token of our appreciation for our discerning customers who value quality, we aim to offer a range of special promotions designed to enhance your shopping experience. These offers are presented to provide you with valuable benefits, and we encourage you to review them carefully to ensure they align with your needs. It's important to note that each promotion has specific requirements, and if you do not meet or exceed these criteria, the discount may not be applied.

Should you require any assistance in applying your promotion code, please do not hesitate to contact us anytime, 24 hours a day, at 1-8<insert number>. Your satisfaction is of utmost importance to us, and we are here to help.

Redeem Coupon

Before proceeding to checkout, you can conveniently enter your promotion code in the designated field labeled "Have a promo code?" This field is located within your Shopping Bag, positioned directly below the last item in your bag. After entering the code, simply click "apply," and the discount will be automatically deducted from eligible items in your order.

Please be aware that certain promotions may not be applicable to specific product categories, including Jewelry/Fragrances, Jessica London leather, Costumes, E-BAGS, Home/Kitchen items, Plus Size Living, Skechers Shape-ups, other National Brand items, and 3rd Party merchandise shipped directly from the manufacturer. For more details and specific terms, please refer to the coupon disclaimer.

It's important to note that only one promotion code can be used per order. Regrettably, once an order has entered the processing phase, we are unable to add, cancel, or make any changes or adjustments to promotion codes. Therefore, we kindly request that you apply your code during the checkout process to enjoy the offered discount.

Redeem Reward Certificate

Once you've completed the process of entering your payment method, you will continue by scrolling down the page until you locate the "Have a reward certificate?" section. Simply click on this option to expand it, where you can then proceed to enter your certificate number in the designated field. After entering the certificate number, click the "Apply" button to promptly redeem your rewards.

Should you require any additional assistance or have further inquiries, please don't hesitate to reach out to us via phone, live chat, or email. We are here and ready to assist you with any questions or concerns you may have.

Rejected

Regrettably, order number <insert order#> has been rejected. To proceed, you have the option of placing a replacement order through our user-friendly online platform or by reaching out to our dedicated ordering line, which is available 24 hours a day at 1-8<>. We understand that this situation may be inconvenient, and we sincerely apologize for any disruption. Please feel free to contact us if you require assistance or have any questions. Your satisfaction is important to us, and we're here to assist you.

Return Policy

You can exchange all merchandise that remains unworn, unwashed, or is found to be defective, and it's absolutely FREE, provided you send it to our fulfillment center within 60 days from the ship date. Please note that this policy excludes items shipped directly from third-party brands, those purchased through Amazon, Walmart, eBay, or transactions made using PayPal. We're more than happy to facilitate a FREE exchange for a different size, color, or item of your choice. Should you prefer to return the item, we accept unworn, unwashed, or defective merchandise for refunds as well.

Return Received but Not Processed

Upon reviewing our records, we have confirmed that the package was received at our warehouse on XX/XX/XX. We kindly request your patience as it may take up to seven business days from the delivery date for the processing and generation of your return credit to be completed within our system. If you require any further assistance, please do not hesitate to reach out to us anytime, 24 hours a day, at 1-8<>; we are here to assist you.

Sales Tax

We presently adhere to the legal requirement of collecting sales tax. This obligation is currently applicable in the following states: AL, CA, CO, CT, FL, GA, HI, IA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, PR, RI, SC, SD, TX, UT, VT, WA, WI, WV, and WY. It's important to note that these requirements may change over time.

Size Chart

In order to assist you in finding the perfect fit, we offer Size Charts and Measuring Tips. To access these valuable resources, you can either enter "Size Chart" in the search bar or click on "Size Chart" located next to the size option provided for each item you're interested in. These tools will greatly aid you in making well-informed selections that ensure the best fit for your needs.

Stop Emails

As per your request, your name and email address have been successfully removed from our email list. Please note that you may continue to receive some of our mailings until the entire removal process is fully executed, which typically takes 5-7 business days. We genuinely appreciate your patience and understanding as we work to finalize this matter.

Temporary Charge

In reviewing your information, our records do not indicate that any charges were collected from your account since the order was not successfully placed. What you should see on your account is a temporary hold placed by your bank as a result of the request sent to your financial institution to verify funds availability/customer information during the checkout process. The bank would generally hold these funds for 1-3 business days and then release the hold in accordance with their policies and procedures. As these holds result from the inquiry itself, they are placed whether or not an order is submitted successfully.

Tracking Info

Order <order number> shipped on <fill in> through <carrier> with the tracking number <insert tracking#>. 

Please feel free to contact us via chat, email or call us toll free at 1-8 should you have any further questions or concerns regarding your order.  

Urgent/Time Sensitive

For time-sensitive concerns, such as cancellations, we offer more expedient communication options through our live chat and telephone support at 1-8<> to provide you with faster assistance. Please keep in mind that emails are placed in a queue and addressed in the sequence they are received, resulting in varying response times, depending on email volume.

It's important to note that email is not the recommended channel for issues like cancellations. Additionally, please be aware that orders cannot be canceled once they have entered the processing phase.

Website vs Catalog

Each individual catalog and our website represent distinct sales environments, and, consequently, pricing may vary among them. Just as it wouldn't be appropriate to compare two separate catalogs and question price disparities, the same principle applies when comparing a catalog to our website. While each catalog remains static in terms of pricing, our website undergoes continuous updates, reflecting new pricing and ongoing sales.

To place an order from the catalog, you can utilize the "Catalog" order option located at the upper right corner of the website, adjacent to options like "Search" and "Account." Please bear in mind that King Size catalogs are only valid for online use for one week following activation. After this period, orders would need to be made via phone. We apologize for any potential confusion and appreciate your understanding.

Wrong Item (Paypal)

We deeply regret the shipment of the incorrect merchandise and are committed to rectifying this issue promptly. To initiate a return, kindly visit our website, where you can request a return shipping label or invoice via email. When prompted, select the reason for the return as 'incorrect item,' and if our warehouse confirms this discrepancy, the return shipping fee will be waived.

You have two convenient options for returning the item: you can drop it off at your nearest USPS location using our provided return label, or you can choose a drop-off return method. Once your return is processed, you will receive a credit for the merchandise.

If you wish to receive the correct item, please don't hesitate to contact us at 1-8<insert number> with an alternative payment method to place an exchange order with free shipping, as PayPal does not facilitate direct exchanges. Please accept our gratitude for your patience and understanding in this matter.

To initiate your return or exchange, please use our user-friendly returns portal, accessible here: [Insert Brand] Returns Portal (https://(insertbrand).happyreturns.com/

Wrong Item (V/D/M/A)

We apologize for shipping the wrong merchandise. Please initiate a return via our website to receive a return shipping label/invoice via e-mail. When prompted, indicate the item is being returned because it was wrong and, if the warehouse determines this to be accurate, the return shipping fee will be waived on the return. You may drop off your return with the USPS using our return label to ship the item back to our warehouse or opt for a drop-off return. Once your return has been processed, you will receive a credit for your merchandise. If you would like to receive the correct item, you can do so through the invoice or by contacting at 1-8<> and a Customer Service representative would be happy to place an exchange order with free shipping for you.

Return/exchange can be accomplished via our website and it will allow you to print off a shipping label and invoice for your return. You can access the returns portal here:

https://womanwithin.happyreturns.com/

Wrong Item (Resend Item)

We deeply regret the shipping error, and we are fully dedicated to resolving this issue promptly on your behalf. To commence the return process, we kindly ask that you visit our website, where you can complete a return request. This will enable you to receive a return shipping label and invoice via email for your convenience.

We are pleased to inform you that your correct item is being sent out to you at no additional charge and will arrive in 7-10 business days. We kindly request that you promptly return the incorrect item via USPS within the next 30 days to avoid any additional charges for the item.

To initiate your return, please make use of our user-friendly returns portal, which you can access via the following link: [Insert Brand] Returns Portal (https://(insertbrand).happyreturns.com/). We are committed to ensuring a smooth and hassle-free resolution to this matter.

Saved Replies that Triggers DSAT

• Cancel In Process Order -This can lead to customer frustration as the order has not been shipped yet, but cancelling the order may not be possible. 

• Exchange process - customers may not fully comprehend that exchanges are treated as new orders.