EcoShip FAQs

• Is EcoShip for free? Yes!

• Our customers now have the option of waiting for all items to become available before an order is shipped

• The warehouse will pull in-stock item(s) and keep them separate from the normal inventory

• By selecting EcoShip, an order will show a pending authorization (will drop within 3-5 business day) and customers will not be charged until their complete package ships from the warehouse

• The EcoShip dates are estimated, backorder items may arrive earlier/later than expected

• Express shipping should not be offered if eco ship is accepted

• QA requirement (Not Verbatim)

• Reminder: QA Requirement for all orders that have backorder items.

• If customers changed their minds DURING THE CALL and no longer want EcoShip, agents should create a No Call Back Memo (NCM). 

  • • NOTE: DO NOT CANCEL THE ORDER. DO NOT redo the order just to remove the EcoShip.

SUGGESTED SCRIPTING

Mr/Mrs Customers, because you have items on reserve, would you like us to ship your entire order on  XX/XX?

Good news! We now have the option to ship your items altogether once the reserved items become available.  Would you be interested in this option?