Description 

The Sales Recovery department is assigned with the recovery of orders when a customer's major credit card or PLCC does not get proper authorization. 

Instructions 

When the status of an order is held by Sales Recovery, check for memos regarding the issue and connect to Sales Recovery if necessary. 

Details 

• Do not place a new order 

• If there is no memo left by Sales Recovery and the customer is paying with a PLCC transfer to the credit card department 

• Updates on 3rd party merchandise can be left as a sales recovery memo (Tracking not showing, return credit not issued when receive, cancelling item, etc.) 

• The sales recovery memo must include the following: Invoice Number, Line Item, Customer’s Email, and what information needs to be updated 

• NO VENDOR INFORMATION SHOULD BE GIVEN TO THE CUSTOMER