Embedded Files
Central File and Print Sharing (CFAPS)
Central File and Print Sharing (CFAPS)
Why would I need it?
Why would I need it?
Access shared files & folders or create workgroup shares
How do I get it?
How do I get it?
Request via the Ted Rogers School Help Desk.
Additional Notes
Please include the file pathname. For help on the file path name please contact Nancy Amaral by email at namaral@torontomu.ca.
Wireless Network Access (TMU)
Wireless Network Access (TMU)
Why would I need it?
Why would I need it?
Internet access for laptops, tablets and smartphones.
How do I get it?
How do I get it?
Follow the Network and Wireless page or contact the Ted Rogers School Help Desk for assistance.
Additional Notes
Additional Notes
For optimal security, connect to the 'TMU' network using your my.torontomu credentials. Whenever possible, use a wired connection in your office. Note: Network printers are not accessible over wireless.
Paper Refill
Paper Refill
Why would I need it?
Why would I need it?
Printer or photocopier out of paper.
How do I get it?
How do I get it?
Department network printer: Ted Rogers School Help Desk. Personal office printer or departmental photocopier: Departmental AA/DA.
Office Telephone Repairs
Office Telephone Repairs
Why would I need it?
Why would I need it?
Non-functioning phone and/or Internet.
How do I get it?
CCS Help Desk - ext. 556806 or help@torontomu.ca
Additional Notes
Additional Notes
Some office computers connect to the Internet through the phone. If the connection fails, try unplugging the computer from the phone and connecting it directly to the wall jack (using the same port). Contact the Ted Rogers School Help Desk for assistance.
VPN (a.k.a. TMU-VPN)
VPN (a.k.a. TMU-VPN)
Why would I need it?
Why would I need it?
- Access financial systems (e.g. iExpense)
- Access certain HR functions
- Access CFAPS shares via wireless or from off-campus
- Remote access to Toronto Metropolitan servers from off-campus
- Remote access to Toronto Metropolitan's virtual lab environments
How do I get it?
How do I get it?
Employees can request an TMU-VPN ID by visiting my.torontomu.ca. Go to Self Service > Personal Account > Security > Manage My VPN Access to request or manage your VPN access, then download and install the software from the Software Download section.
Additional Notes
Additional Notes
Once your account is set up, you will receive an e-mail with instructions for installing the VPN software on your computer. If you prefer, the Ted Rogers School Help Desk can set up the software for you after you receive the confirmation e-mail from CCS.
More information can be found on CCS's TMU-VPN page. You can also ask the Ted Rogers School Help Desk for assistance.
Lecture Capture/Streaming (ePresence and RyeCast)
Lecture Capture/Streaming (ePresence and RyeCast)
Why would I need it?
Why would I need it?
- Record a lecture or event for later viewing on-line
- Live streaming of a lecture or event
- Captures audio, video & computer output (e.g. PowerPoint slides)
How do I get it?
How do I get it?
Contact CCS Help Desk to book equipment. If you require dedicated staff on-site during the event, please contact the IT Director to make the arrangements (charges may apply).
Additional Notes
Additional Notes
Recordings can be password-protected so that only certain individuals or groups may view them.
Asset tagging/Inventory
Asset tagging/Inventory
Why would I need it?
Why would I need it?
Tagging of Toronto Metropolitan property that you've purchased yourself, e.g. using PERF funds.
How do I get it?
How do I get it?
Take the equipment and your store receipt to the Ted Rogers School Help Desk in TRS 1-154.
Additional Notes
Additional Notes
Computers and electronics must be inventoried by the Help Desk before any reimbursements can be processed.
Multiprint Print Shop
Multiprint Print Shop
Why would I need it?
Why would I need it?
- Large print jobs or custom jobs involving special paper, odd sizes, etc.
- Problems with student photocopiers
How do I get it?
How do I get it?
Visit 105 Bond St, or e-mail dpsbon@torontomu.ca or call x6557.
Toronto Metropolitan Server Hosting Agreements
Toronto Metropolitan Server Hosting Agreements
Server hosting agreements can be coordinated through TMU's Computing and Communications Services (CCS) on a case-by-case basis. To initiate this process, contact CCS at ext. 556806 or email help@torontomu.ca.
If you are seeking internal server hosting specifically within the Ted Rogers School, please reach out to Lauren Di Mambro, Manager of IT, at lauren.dimambro@torontomu.ca.
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