ORDERING TONER

Each school and department within the Ted Rogers School is allocated a budget and is responsible for ordering their own toner cartridges, with a few exceptions. If you need assistance installing toner, Help Desk staff are available—  simply call extension 557455 or email bizhelp@torontomu.ca . Departments have the flexibility to choose their preferred toner suppliers. Below, you’ll find money-saving tips for ordering toner, along with a list of trusted suppliers we have successfully worked with in the past.

Toner Ordering Tips

• Always choose high-yield cartridges when available for your printer. Although their upfront cost is higher, the cost per page is much lower compared to standard, lower-yield cartridges.

• Be cautious when purchasing "house brand" or generic cartridges. Poor-quality cartridges can lead to inferior print results and may even damage your printer. Most warranties do not cover damage caused by non-OEM toners, and Computing and Communication Services (CCS) charges an hourly rate for repairs related to such damage.

• For colour printers, always use toner branded by the printer manufacturer. The Ted Rogers School Help Desk has had negative experiences with non-branded toner in colour printers, so this practice is strongly discouraged.

• If your printer is still under warranty (typically within one year of purchase), we highly recommend using the manufacturer's recommended toner to ensure warranty coverage remains valid.

Exceptions to this Toner Ordering Policy

Toners for centrally-located network printers that are used by more than one school or department will be supplied and paid for by the Ted Rogers School Help Desk. Eligible printers include the ones in the southwest corner of the 7th, 8th and 9th floors, near the single elevator. Two confidential printers are available in TRS 1-033 and TRS2-139 Please request toner for these printers by calling x557455 or emailing bizhelp@torontomu.ca.