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Oct. 23 2025

Bargaining Proposal Meetings,

Hello everyone, 

On Nov 3, and Nov 4, we will have proposal Meetings at the Vancouver Airport. If you are not aware we will be bargaining with the ACBC Mainline for the One new contract starting in the new year. These meetings are for you to get your voice be heard and your Bargaining desires recorded. The results of the surveys will also be made available. After these meetings your bargaining committee will tabulate and present a list in requested order.

November 3,  0800-1000 / 1100-1300 / 1500-1700 / 1800-2000 in the Sea to Sky B meeting room 

November 4,  0800-1000 /1100- 1300 /1500- 1700 /1800 -2000 in the Sea to Sky A meeting room

Directions to the meeting rooms : Behind the AC domestic checkin, there is a lottery booth, behind, to the left is a set of elevators. Take the Elevator to the 4th floor. Exit and head right towards the end of the hall are the meeting rooms. 

 *** Highly recommend attendance as these decisions will shape your future with this job. Zoom invites have been sent out to YVR Based Employees. Please reach out if you have not receive the invitation.

In Solidarity,

Ross.

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Unifor-Air Canada Bargaining Survey extended

October 20, 2025

Early this morning, a cloud services outage impacted websites and application services for more than 9.8 million users globally. This disruption also impacted Local 2002’s integrated e-mail delivery system, as well as its survey application, currently being used for the 2025 Unifor-Air Canada bargaining survey.

Systems appear to be back online, however, due to this disruption, we will be extending the survey until Friday, October 24 at 1700 ET.

If you have not already completed a survey, please do so as soon as possible.

Thank you for your understanding.

NOTE: The survey can be completed only once per member on one device.  If you know someone who has not subscribed to the Unifor 2002 e-news list, please encourage them to do so. Staying updated is key to staying informed.

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Air Canada Members: 2025 Bargaining Survey

October 14, 2025

PREPARING FOR COLLECTIVE AGREEMENT NEGOTIATIONS

As we look ahead to the expiry of our current collective agreement on February 28, 2026 the Bargaining Committee is committed to ensuring your voices shape our next collective agreement. To prepare for negotiations, we have launched a Bargaining Survey – via Survey Monkey – designed to capture your top priorities and concerns.
  

WHY YOUR INPUT MATTERS

This quick survey will help us identify key issues, from wages and benefits to job security and working conditions, so that we can build a strong member-driven set of proposals for your bargaining committee.
  

SURVEY DETAILS

• TIME COMMITMENT:
  Completing the survey takes only 5 minutes

• DEADLINE:
  Survey will close on October 21, at 1700 EDT

NOTE: The survey can be completed only once per member on one device.

YOUR VOICE MATTERS

After the survey closes, the Bargaining Committee will review the results and schedule proposal meetings with the membership to discuss the findings and refine our negotiation strategy. Your participation is vital – every response strengthens our collective voice!

If you know someone who has not subscribed to the Unifor 2002 e-news list, please encourage them to do so. Staying updated is key to staying informed.

In Solidarity,

CSSA / CES / CRR / CJM / Aeroplan Bargaining Committee

Astrid Metzler – Chair of the Committee & Western Region Representative
Soppo Gomez-Gnali – Pacific Region Representative
Brett Grassam – Central Region Representative
Eric Bedard – Eastern Region Representative
Cheryl Robinson – Atlantic Region Representative
Jacky Lui – Bargaining Representative
Ross McConkey – Bargaining Representative
Angelina Trignano – Bargaining Representative
Vince De Sua – Bargaining Representative
Tracey Potter – Unifor 2002 Grievance Coordinator
Tammy Moore – Unifor 2002 President
Frances Galambosy – Unifor National Staff Representative
Sandi McManus – Unifor National Aviation Sector Director

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Air Canada Members: 2025 Bargaining Survey

October 14, 2025

PREPARING FOR COLLECTIVE AGREEMENT NEGOTIATIONS

As we look ahead to the expiry of our current collective agreement on February 28, 2026 the Bargaining Committee is committed to ensuring your voices shape our next collective agreement. To prepare for negotiations, we have launched a Bargaining Survey – via Survey Monkey – designed to capture your top priorities and concerns.
  

WHY YOUR INPUT MATTERS

This quick survey will help us identify key issues, from wages and benefits to job security and working conditions, so that we can build a strong member-driven set of proposals for your bargaining committee.
  

SURVEY DETAILS

• TIME COMMITMENT:
  Completing the survey takes only 5 minutes

• DEADLINE:
  Survey will close on October 21, at 1700 EDT

TAR

NOTE: The survey can be completed only once per member on one device.

 YOUR VOICE MATTERS

After the survey closes, the Bargaining Committee will review the results and schedule proposal meetings with the membership to discuss the findings and refine our negotiation strategy. Your participation is vital – every response strengthens our collective voice!

If you know someone who has not subscribed to the Unifor 2002 e-news list, please encourage them to do so. Staying updated is key to staying informed.

In Solidarity,

CSSA / CES / CRR / CJM / Aeroplan Bargaining Committee

Astrid Metzler – Chair of the Committee & Western Region Representative
Soppo Gomez-Gnali – Pacific Region Representative
Brett Grassam – Central Region Representative
Eric Bedard – Eastern Region Representative
Cheryl Robinson – Atlantic Region Representative
Jacky Lui – Bargaining Representative
Ross McConkey – Bargaining Representative
Angelina Trignano – Bargaining Representative
Vince De Sua – Bargaining Representative
Tracey Potter – Unifor 2002 Grievance Coordinator
Tammy Moore – Unifor 2002 President
Frances Galambosy – Unifor National Staff Representative
Sandi McManus – Unifor National Aviation Sector Director

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Update from UMHQ

Sept 19, 2025.

SIGN-IN ISSUES & IVR SYSTEM CONCERNS

We raised the ongoing problems members are experiencing with the sign-in process and extended time spent in IVR to flag these issues. The company acknowledged the problem and stated that agents must follow the current process, and time adjustments will be made accordingly. Please continue to follow the established procedure to ensure your time is accurately reflected.

 MANAGEMENT HANDLING OF AEROPLAN SCOPE WORK

Concerns were addressed regarding managers responding to product-related questions, which fall under Aeroplan scope work. We reminded the company that managers should not be handling such inquiries, and agents should be directed to Leads or Travel Ops for assistance. This distinction is crucial to maintain our scope of work and prevent role encroachment.

 CROSS-TRAINING BETWEEN REVENUE & LOYALTY

The company announced plans to begin cross-training between Revenue and Loyalty starting sometime in October. Dates have not yet been confirmed. We advised them that this is a significant undertaking and urged them not to underestimate the complexity and workload it places on agents. The company stated this will be a multi-step approach rolled out over time.

 MONITORING, MEASUREMENT & AI USAGE

We voiced our concerns around monitoring practices and the use of AI, emphasizing that these tools must not be used as a witch hunt against agents. Performance issues should lead to coaching—not discipline. Agents deserve a fair and supportive work environment.

 Reminder: Do not manipulate phone systems. All calls are recorded once initiated. Keep conversations business-related at all times.

 WORK FROM HOME STATUS

We inquired about expanding WFH opportunities. The company confirmed that their current cap is 75% per office. Additional WFH positions will only be offered to maintain that ratio when vacancies arise.

 VANCOUVER HOURS OF OPERATION EXTENDED

The company advised that Vancouver’s hours of operation will be extended to 2:00 AM PST to meet operational requirements as of the new schedule beginning in December 2025

 NATIONAL SENIORITY LIST & TRANSFER RIGHTS

We reiterated the need for a national seniority list, which the company has agreed to provide in the coming months. We also discussed the need for clear transfer processes as we transition into the mainline collective agreement, covering other contact centres and airport locations.

 PHASE-IN DEADLINES & COLLECTIVE AGREEMENT CHANGES

The company confirmed that the last day to apply for a phase-in to maintain current agreement rules is November 15, 2025, for a start date of December 1, 2025. Applications submitted by this deadline will allow agents to fall under the current rules before the mainline AC collective agreement takes full effect in January 1, 2026.

 Important Dates to Note:

• March 31, 2026: End of current comprehensive health benefits.

• April 1, 2026: Transition to Manulife health plan under the AC agreement.

• January 1, 2026: Full merger into Air Canada’s collective agreement.

The company has committed to holding informational sessions as these dates approach.

 LOOKING AHEAD: ERA CLOSING & NEW BARGAINING

As we approach the end of the year, we are also closing a historic chapter at Aeroplan. Over the years, we have proudly negotiated strong agreements for our members. In 2026, we face an important and challenging bargaining process for a new collective agreement. Your joint bargaining committees will be releasing more updates in the near future.

 IN SOLIDARITY

Your Bargaining Committee

Jacky Lui, Bargaining Representative

Ross McConkey, Bargaining Representative

Angelina Trignano, Bargaining Representative

Vince De Sua, Bargaining Representative

Tammy Moore – President, Unifor Local 2002

Sandi McManus – Unifor National Aviation Sector Director

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Unifor Local 2002 Outraged Over Federal Government’s Attack on Workers’ Rights

August 16, 2025

On behalf of all Unifor Local 2002 members, I must express our disgust and disappointment with the decision made by Federal Employment Minister Patty Hajdu to invoke Section 107 of the Canada Labour Code. By doing so, the government has ordered Air Canada Flight Attendants into binding arbitration with Air Canada and forced them back to work—stripping them of their right to free and fair collective bargaining.

This move is nothing short of an attack on workers’ rights across this country. Every time a government sides with corporations over workers and interferes in the bargaining process, it weakens the ability of unions to fight for fairness, respect, and dignity at the bargaining table.

Our sisters and brothers at CUPE, representing Air Canada Flight Attendants, are simply exercising their fundamental right to withhold their labour in the fight for fair compensation and recognition of the critical work they perform. For the government to step in and silence that fight on behalf of one of Canada’s largest corporations is shameful.

This fight is not just about Air Canada flight attendants — it is about all of us. If the government can trample on their rights today, it can and will happen to any group of workers tomorrow. We must remain united, vigilant, and ready to push back against these attacks on collective bargaining.

Unifor Local 2002 stands in full solidarity with the flight attendants of Air Canada and with all workers whose rights are under threat. Together, we will continue to fight for respect, fairness, and the right to bargain freely without government interference.

In Solidarity,

Tammy Moore
President, Unifor Local 2002

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 Aeroplan and Air Canada Bargaining Committees Begin Joint Efforts Toward New Collective Agreement

July 29th, 2025

The Aeroplan and Air Canada Bargaining Committees recently convened at the Unifor Local 2002 headquarters in Toronto to initiate a collaborative approach in preparation for the upcoming round of collective bargaining.

This marks a crucial and strategic step forward, as the new collective agreement will impact over 7,000 members nationwide, including employees in Airport Operations, Revenue Contact Centres, and Loyalty Contact Centres.

During the meeting, both committees expressed their commitment to working together in unity, with a shared focus on transparency, member engagement, and securing a fair outcome for all. This joint effort underscores the importance of a coordinated approach in addressing the needs and priorities of members across Canada.

The committees also confirmed plans for their next joint meeting, scheduled for September. Key milestones in the months ahead will include:

• Drafting and distributing a national member survey

• Scheduling proposal meetings

• Organizing sessions to review and incorporate member feedback

As the process unfolds, the Bargaining Committees remain dedicated to maintaining open communication and fostering active engagement with all members. Regular updates will be provided to ensure members stay informed and empowered throughout the bargaining process.

In Solidarity,

Your AE Bargaining Committee

Jacky Lui, Bargaining Representative

Ross McConkey, Bargaining Representative

Angelina Trignano, Bargaining Representative

Vince De Sua, Bargaining Representative

Tammy Moore – President, Unifor Local 2002

Sandi McManus – Unifor National Aviation Sector Director

Quick update from UMHQ this week                                                                                04/17/2025

Hello everyone,

The Company annouced increase in hours of operation, for september they are increasing the Vancouver office open until 2 am. The Montreal office will be open 24 hours.

They gave us a very detailed report on upgrades around AI. Always the fear is about what work we potentially could lose. It was a progess report we had in the past things are moving slowly for now.

Work from home the union requested discussion around more agents being granted access and also asked about the idea of hybrid shifts  eg. 2 days in the office 3 days at home. The company said they were not opposed to the idea. Hoping for more discussions around thhis in the near future.

There was some discussion around leads, improving the department by allowing leads more freedom to be the one stop resolution the company always talks about.

The Next few months will be interesting, Although we are not yet feeling it more training is on its way so keep aware.

Take Care,

Ross.

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Air Canada: 2009 Share Trust Update #8

April 16, 2025

In our July 2024 update, we mentioned that we were waiting for amendments to federal Income Tax Regulations (ITR). We are pleased to share that these amendments were approved and implemented in March 2025.

While there are still several steps and approvals needed before voluntary separation packages (VSPs) can be offered to employees or make lump sum payments to pensioners from the Share Trust, this is a significant milestone.

Now that the federal ITR amendments are done, the Company is pursuing a tax ruling from the Canada Revenue Agency (CRA) which will be followed by one from Revenu Quebec. The Quebec ruling will require an amendment to Quebec income tax regulations like the federal one. The Company has already started work to move forward with these rulings (and all the other steps), and now that we have the federal ITR amendment, the Company will be re-engaging with CRA for their ruling.

Unfortunately, the federal amendments took much longer than we would have expected or wanted, even with support from all parties. As a result, it's unlikely that VSPs and lump sum payments to pensioners will be offered or paid before early 2026. The Company has committed to moving forward as quickly as possible, but they don't control the timing for all approvals and conditions, so further delays are possible.

Thank you for your patience and support as we navigate this process.

In solidarity,

COUNCIL OF UNIONS

First Officer Tim Everets, MEC Chair, Air Line Pilots Association (ALPA) Int’l
Mr. Ken Yakiwchuk, Council Chair, Canadian Airline Dispatchers Association (CALDA)
Mr. Wesley Lesosky, Component President, Airline Division of CUPE
Mr. Dave Flowers, President & Directing General Chairperson District 140, IAMAW
Ms. Frances Galambosy, National Representative, UNIFOR

March 28 2025

Hi Folks, quick update from Labour Relations Dept. In the past couple weeks there were questions in relation to the payouts. We wanted to get all clarifications prior to publishing. Thank you for understanding.

• Pay Date: April 9, 2025 - Profit Sharing paid to all eligible unionized employees.

• Pay Date: April 23, 2025 - Aeroplan lump sum will be paid (payroll close-off: April 16, 2025 to eligible employees).

• Pay Date: May 7, 2025 - Vacation pay adjustment will be paid to any eligible Aeroplan employees. 

Any questions please contact your union team

In Sol, 

Your Union Team

Stand Up Against Bullying on Anti-Bullying Day

February 26, 2025

Dear Members of Unifor Local 2002,

On February 26, let's come together to recognize Anti-Bullying Day by wearing pink. By doing so, we stand with those who have experienced bullying and reaffirm our collective commitment to fostering workplaces and communities that are inclusive, respectful, and safe. Together, we can make a real difference.

The Story Behind Pink Shirt Day

In 2007, students in Nova Scotia stood up for a classmate who was bullied for wearing pink. That small act of kindness sparked a global movement, showing that when we unite against bullying, we can create lasting change.

Let’s Take Action on February 26

We encourage all members of Unifor Local 2002 to wear pink as a symbol of our values:

• Kindness over cruelty

• Unity over division

• Respect over discrimination

Bullying isn’t just a childhood issue—it happens in workplaces, online, and throughout our communities. Its impact is often devastating, particularly for marginalized groups. By standing together, we can challenge harmful behaviors and create safer, more inclusive spaces.

Solidarity in Action

Unifor Local 2002 members are making a difference every day by:

• Speaking out against bullying and discrimination.

• Building inclusive, welcoming workplaces.

• Fighting for fairness and equity.

• Encouraging open conversations to challenge harmful behaviors and promote understanding.

We also recognize that bullying and division are sometimes used by those in power to distract from the real issues facing workers and communities. But history has shown that when we stand together, we achieve meaningful victories.

Join Us in Sending a Powerful Message

This Anti-Bullying Day, let’s make it clear: bullying has no place here. Wearing pink is more than a gesture—it’s a commitment to creating spaces where everyone feels safe, valued, and respected.

Share your stories and pictures with us on social media. Send your pictures to pinkshirt@unifor2002.org or tweet them using #Pinkshirt2002. We will post them to recognize your commitment to a bully-free workplace.

Let’s take a stand together. On February 26, wear pink and help build a world where everyone belongs.

In solidarity,

Tammy Moore

President, Unifor Local 2002

Le message en français suit le texte en anglais

Aeroplan Members Ratify New Tentative Agreement

February 21st, 2025

Following ratification sessions held in Montreal and Vancouver on February 20 and 21, Unifor Local 2002 is pleased to announce that our Aeroplan Members have decisively voted, with 88 percent approval for the new agreement.  This agreement extends until December 31, 2025, at which point it transitions into the Air Canada Mainline agreement, which expires on February 28, 2026, showcasing our collective strength and solidarity.

PRESIDENT’S MESSAGE

"I want to congratulate our Aeroplan members on ratifying their new collective agreement! This achievement is the result of your unity, determination, and the hard work of your Bargaining Committee, who stayed focused on the priorities you identified. This agreement reflects the strength of your collective voice and the power of solidarity. Thank you for your participation and support throughout this process—your commitment makes all the difference!"said Tammy Moore, President Unifor Local 2002.

ABOUT AEROPLAN

Aeroplan, owned by Air Canada, is Canada’s premier travel loyalty program. It has over 50 airline partners, including major airlines within the Star Alliance network like United Airlines, Lufthansa and Air India, allowing members to use points across the global network.

Our Aeroplan members in (Montreal and Vancouver) are responsible for a range of tasks that support customer loyalty and enhance travel experiences. Their roles typically include Managing membership accounts, customer service, Rewards Program Administration, Fraud Prevention and other duties. Their work is crucial in maintaining a high level of customer satisfaction and loyalty within the travel industry.

In solidarity,

Your Bargaining Committee

Jacky Lui, Bargaining Representative

Ross McConkey, Bargaining Representative

Angelina Trignano, Bargaining Representative

Vince De Sua, Bargaining Representative

Tammy Moore – President, Unifor Local 2002

Sandi McManus – Unifor National Aviation Sector Director

February,18 2025            *********   Tentative aggreement reached  ***************************

Hello/bonjour Aeroplan Members:

( A PDF French copy of the below bulletin is enclosed for your reference).

We are pleased to inform you that your Aeroplan Bargaining Committee has reached a tentative agreement with the Employer today. This marks a significant milestone in the process that began in October 2024. After months of diligent negotiations, we believe the agreement we’ve reached effectively addresses the concerns and priorities raised by our members.

Your Bargaining Committee has worked relentlessly to ensure that the key issues that matter most to you were at the forefront of our discussions. To ensure that all members are fully informed, we will be holding ratification meetings later this week in Vancouver and Montreal, where we will provide a detailed overview of the agreement.

Aeroplan Ratification meetings 

Montreal 

Date Thursday, February 20, 2025 

Times:   1100 to 1300

                1400 to 1600 

Location: In person at the Montreal Base-Hanger (Building #7 large conference room)

or

Zoom Meeting Details:

Topic: Aeroplan Bargaining Committee Mtg Feb 20 1000 EST to 1700

Time: Feb 20, 2025 10:00 Eastern Time (US and Canada)

Join Zoom Meeting

https://us06web.zoom.us/j/84832569106?pwd=oZhDRYAPgbJRhsxCLvo0G79yEw94Os.1

Meeting ID: 848 3256 9106

Passcode: 850633

---One tap mobile

+17789072071,,84832569106#,,,,*850633# Canada

+17806660144,,84832569106#,,,,*850633# Canada

---

Dial by your location

• +1 778 907 2071 Canada

• +1 780 666 0144 Canada

• +1 204 272 7920 Canada

• +1 438 809 7799 Canada

• +1 587 328 1099 Canada

• +1 613 209 3054 Canada

• +1 647 374 4685 Canada

• +1 647 558 0588 Canada

 Meeting ID: 848 3256 9106

Passcode: 850633

  MEETING IN VANCOUVER  

Date Friday, February 21, 2025 

Times 1100 to 1300

         1400 to 1600 

Location: In person at the Air Canada Ops Centre (YoYo Conference Room)

or

Join Zoom Meeting

Topic: Aeroplan Bargaining Committee Mtg Feb 21 1000 EST to 1700

Time: Feb 21, 2025 10:00 Eastern Time (US and Canada)

https://us06web.zoom.us/j/89290237562?pwd=0SHQVqXQcQ1xM3iOUp3L7HypyebFOW.1

 Meeting ID: 892 9023 7562

Passcode: 384795

---One tap mobile

+17789072071,,89290237562#,,,,*384795# Canada

+17806660144,,89290237562#,,,,*384795# Canada

---

Dial by your location

• +1 778 907 2071 Canada

• +1 780 666 0144 Canada

• +1 204 272 7920 Canada

• +1 438 809 7799 Canada

• +1 587 328 1099 Canada

• +1 613 209 3054 Canada

• +1 647 374 4685 Canada

• +1 647 558 0588 Canada 

Meeting ID: 892 9023 7562

Passcode: 384795  

ELECTRONIC VOTING – TENTATIVE AGREEMENT

Please watch for electronic voting details which will be sent to you via email. If you do not receive an email with the appropriate information by February 20, at 1100 EST, please email elections@unifor2002.org  for assistance.

Electronic voting times:   - All Members will vote

-          Voting Polls will Open Feb 20, 2025 @ 1100 EST

-          Voting Polls will Close Feb 21, 2025 @ 1730 PST 

The Bargaining Committee is unanimous in recommending this tentative agreement for ratification. We strongly encourage all members to attend the meetings, review the details, and participate in the ratification process.

In solidarity,

Your Bargaining Committee

Jacky Lui, Bargaining Representative

Ross McConkey, Bargaining Representative

Angelina Trignano, Bargaining Representative

Vince De Sua, Bargaining Representative

Tammy Moore – President, Unifor Local 2002

Sandi McManus – Unifor National Aviation Sector Director

February 03 2025

Dear Union Members,

We want to bring to your attention that the company is conducting itself in ways that are contrary to our collective agreement. They have been posting acting positions without notice  and assignments that have not been approved by the union and are not in conformity with our agreement. Additionally, we are deeply concerned about the way attendance issues are being handled, as the company is not following the progressive steps outlined in labor practices, leading to unfair treatment.

Rest assured that your union is taking all legally positive actions to challenge these violations through the grievance process. We remain committed to protecting your rights and holding the employer accountable.

We also encourage you to keep us informed of any concerns or violations you may be experiencing.  Whether it is attendance, monitoring and measurement etc... If there are issues we may not be aware of, please bring them to our attention so we can address them effectively.

Stay strong, stay focused, and continue the great work that you do every day.

In solidarity,

Your Bargaining Commitee

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January 30th, 2025

Happy Lunar New Year Everyone, May the Year of the Snake bring everyone good health and Prosperity.

Updates, Our Bargaining Committee will be meeting with the company week of Feb 09, 2025. We exchanged proposals just before the Christmas Break. There will be minimal updates until we have news to bring back to the membership to Ratify. This agreement will bring us to 2026, then we  go in to bargaining with the mainline. 

Many received emails from the company that Cross training initiatives have been initiated. During the transition period, there maybe questions about functions. We are working hard to dissect and ensuring that scope is being respected during these confusing times.  

Your Union Team.

January 2,2025

Hello Everyone,

I hope everyone had a good and healthy holiday season. Its a new year and will bring some change and also good news. The Bargaining comittee is meeting in Toronto on Jan 12-13 to draft some language and hopefully bring back some good news. We can expect some training this year so be prepared no official dates but we sense it will be this first quarter as the Company would like to realize its dream of one stop shop! We need to ensure they respect our scope and will be monitoring this.

Happy New Year,

Ross and the Union Team.

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