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Update from UMHQ

Sept 19, 2025.

SIGN-IN ISSUES & IVR SYSTEM CONCERNS

We raised the ongoing problems members are experiencing with the sign-in process and extended time spent in IVR to flag these issues. The company acknowledged the problem and stated that agents must follow the current process, and time adjustments will be made accordingly. Please continue to follow the established procedure to ensure your time is accurately reflected.

 MANAGEMENT HANDLING OF AEROPLAN SCOPE WORK

Concerns were addressed regarding managers responding to product-related questions, which fall under Aeroplan scope work. We reminded the company that managers should not be handling such inquiries, and agents should be directed to Leads or Travel Ops for assistance. This distinction is crucial to maintain our scope of work and prevent role encroachment.

 CROSS-TRAINING BETWEEN REVENUE & LOYALTY

The company announced plans to begin cross-training between Revenue and Loyalty starting sometime in October. Dates have not yet been confirmed. We advised them that this is a significant undertaking and urged them not to underestimate the complexity and workload it places on agents. The company stated this will be a multi-step approach rolled out over time.

 MONITORING, MEASUREMENT & AI USAGE

We voiced our concerns around monitoring practices and the use of AI, emphasizing that these tools must not be used as a witch hunt against agents. Performance issues should lead to coaching—not discipline. Agents deserve a fair and supportive work environment.

 Reminder: Do not manipulate phone systems. All calls are recorded once initiated. Keep conversations business-related at all times.

 WORK FROM HOME STATUS

We inquired about expanding WFH opportunities. The company confirmed that their current cap is 75% per office. Additional WFH positions will only be offered to maintain that ratio when vacancies arise.

 VANCOUVER HOURS OF OPERATION EXTENDED

The company advised that Vancouver’s hours of operation will be extended to 2:00 AM PST to meet operational requirements as of the new schedule beginning in December 2025

 NATIONAL SENIORITY LIST & TRANSFER RIGHTS

We reiterated the need for a national seniority list, which the company has agreed to provide in the coming months. We also discussed the need for clear transfer processes as we transition into the mainline collective agreement, covering other contact centres and airport locations.

 PHASE-IN DEADLINES & COLLECTIVE AGREEMENT CHANGES

The company confirmed that the last day to apply for a phase-in to maintain current agreement rules is November 15, 2025, for a start date of December 1, 2025. Applications submitted by this deadline will allow agents to fall under the current rules before the mainline AC collective agreement takes full effect in January 1, 2026.

 Important Dates to Note:

• March 31, 2026: End of current comprehensive health benefits.

• April 1, 2026: Transition to Manulife health plan under the AC agreement.

• January 1, 2026: Full merger into Air Canada’s collective agreement.

The company has committed to holding informational sessions as these dates approach.

 LOOKING AHEAD: ERA CLOSING & NEW BARGAINING

As we approach the end of the year, we are also closing a historic chapter at Aeroplan. Over the years, we have proudly negotiated strong agreements for our members. In 2026, we face an important and challenging bargaining process for a new collective agreement. Your joint bargaining committees will be releasing more updates in the near future.

 IN SOLIDARITY

Your Bargaining Committee

Jacky Lui, Bargaining Representative

Ross McConkey, Bargaining Representative

Angelina Trignano, Bargaining Representative

Vince De Sua, Bargaining Representative

Tammy Moore – President, Unifor Local 2002

Sandi McManus – Unifor National Aviation Sector Director

*******************************************************************************************************************************************************************************************************

Unifor Local 2002 Outraged Over Federal Government’s Attack on Workers’ Rights

August 16, 2025

On behalf of all Unifor Local 2002 members, I must express our disgust and disappointment with the decision made by Federal Employment Minister Patty Hajdu to invoke Section 107 of the Canada Labour Code. By doing so, the government has ordered Air Canada Flight Attendants into binding arbitration with Air Canada and forced them back to work—stripping them of their right to free and fair collective bargaining.

This move is nothing short of an attack on workers’ rights across this country. Every time a government sides with corporations over workers and interferes in the bargaining process, it weakens the ability of unions to fight for fairness, respect, and dignity at the bargaining table.

Our sisters and brothers at CUPE, representing Air Canada Flight Attendants, are simply exercising their fundamental right to withhold their labour in the fight for fair compensation and recognition of the critical work they perform. For the government to step in and silence that fight on behalf of one of Canada’s largest corporations is shameful.

This fight is not just about Air Canada flight attendants — it is about all of us. If the government can trample on their rights today, it can and will happen to any group of workers tomorrow. We must remain united, vigilant, and ready to push back against these attacks on collective bargaining.

Unifor Local 2002 stands in full solidarity with the flight attendants of Air Canada and with all workers whose rights are under threat. Together, we will continue to fight for respect, fairness, and the right to bargain freely without government interference.

In Solidarity,

Tammy Moore
President, Unifor Local 2002

*******************************************************************************************************************************************************************************************************

 Aeroplan and Air Canada Bargaining Committees Begin Joint Efforts Toward New Collective Agreement

July 29th, 2025

The Aeroplan and Air Canada Bargaining Committees recently convened at the Unifor Local 2002 headquarters in Toronto to initiate a collaborative approach in preparation for the upcoming round of collective bargaining.

This marks a crucial and strategic step forward, as the new collective agreement will impact over 7,000 members nationwide, including employees in Airport Operations, Revenue Contact Centres, and Loyalty Contact Centres.

During the meeting, both committees expressed their commitment to working together in unity, with a shared focus on transparency, member engagement, and securing a fair outcome for all. This joint effort underscores the importance of a coordinated approach in addressing the needs and priorities of members across Canada.

The committees also confirmed plans for their next joint meeting, scheduled for September. Key milestones in the months ahead will include:

• Drafting and distributing a national member survey

• Scheduling proposal meetings

• Organizing sessions to review and incorporate member feedback

As the process unfolds, the Bargaining Committees remain dedicated to maintaining open communication and fostering active engagement with all members. Regular updates will be provided to ensure members stay informed and empowered throughout the bargaining process.

In Solidarity,

Your AE Bargaining Committee

Jacky Lui, Bargaining Representative

Ross McConkey, Bargaining Representative

Angelina Trignano, Bargaining Representative

Vince De Sua, Bargaining Representative

Tammy Moore – President, Unifor Local 2002

Sandi McManus – Unifor National Aviation Sector Director

Quick update from UMHQ this week                                                                                04/17/2025

Hello everyone,

The Company annouced increase in hours of operation, for september they are increasing the Vancouver office open until 2 am. The Montreal office will be open 24 hours.

They gave us a very detailed report on upgrades around AI. Always the fear is about what work we potentially could lose. It was a progess report we had in the past things are moving slowly for now.

Work from home the union requested discussion around more agents being granted access and also asked about the idea of hybrid shifts  eg. 2 days in the office 3 days at home. The company said they were not opposed to the idea. Hoping for more discussions around thhis in the near future.

There was some discussion around leads, improving the department by allowing leads more freedom to be the one stop resolution the company always talks about.

The Next few months will be interesting, Although we are not yet feeling it more training is on its way so keep aware.

Take Care,

Ross.

***********************************************************************************************************************************

Air Canada: 2009 Share Trust Update #8

April 16, 2025

In our July 2024 update, we mentioned that we were waiting for amendments to federal Income Tax Regulations (ITR). We are pleased to share that these amendments were approved and implemented in March 2025.

While there are still several steps and approvals needed before voluntary separation packages (VSPs) can be offered to employees or make lump sum payments to pensioners from the Share Trust, this is a significant milestone.

Now that the federal ITR amendments are done, the Company is pursuing a tax ruling from the Canada Revenue Agency (CRA) which will be followed by one from Revenu Quebec. The Quebec ruling will require an amendment to Quebec income tax regulations like the federal one. The Company has already started work to move forward with these rulings (and all the other steps), and now that we have the federal ITR amendment, the Company will be re-engaging with CRA for their ruling.

Unfortunately, the federal amendments took much longer than we would have expected or wanted, even with support from all parties. As a result, it's unlikely that VSPs and lump sum payments to pensioners will be offered or paid before early 2026. The Company has committed to moving forward as quickly as possible, but they don't control the timing for all approvals and conditions, so further delays are possible.

Thank you for your patience and support as we navigate this process.

In solidarity,

COUNCIL OF UNIONS

First Officer Tim Everets, MEC Chair, Air Line Pilots Association (ALPA) Int’l
Mr. Ken Yakiwchuk, Council Chair, Canadian Airline Dispatchers Association (CALDA)
Mr. Wesley Lesosky, Component President, Airline Division of CUPE
Mr. Dave Flowers, President & Directing General Chairperson District 140, IAMAW
Ms. Frances Galambosy, National Representative, UNIFOR

March 28 2025

Hi Folks, quick update from Labour Relations Dept. In the past couple weeks there were questions in relation to the payouts. We wanted to get all clarifications prior to publishing. Thank you for understanding.

• Pay Date: April 9, 2025 - Profit Sharing paid to all eligible unionized employees.

• Pay Date: April 23, 2025 - Aeroplan lump sum will be paid (payroll close-off: April 16, 2025 to eligible employees).

• Pay Date: May 7, 2025 - Vacation pay adjustment will be paid to any eligible Aeroplan employees. 

Any questions please contact your union team

In Sol, 

Your Union Team

Stand Up Against Bullying on Anti-Bullying Day

February 26, 2025

Dear Members of Unifor Local 2002,

On February 26, let's come together to recognize Anti-Bullying Day by wearing pink. By doing so, we stand with those who have experienced bullying and reaffirm our collective commitment to fostering workplaces and communities that are inclusive, respectful, and safe. Together, we can make a real difference.

The Story Behind Pink Shirt Day

In 2007, students in Nova Scotia stood up for a classmate who was bullied for wearing pink. That small act of kindness sparked a global movement, showing that when we unite against bullying, we can create lasting change.

Let’s Take Action on February 26

We encourage all members of Unifor Local 2002 to wear pink as a symbol of our values:

• Kindness over cruelty

• Unity over division

• Respect over discrimination

Bullying isn’t just a childhood issue—it happens in workplaces, online, and throughout our communities. Its impact is often devastating, particularly for marginalized groups. By standing together, we can challenge harmful behaviors and create safer, more inclusive spaces.

Solidarity in Action

Unifor Local 2002 members are making a difference every day by:

• Speaking out against bullying and discrimination.

• Building inclusive, welcoming workplaces.

• Fighting for fairness and equity.

• Encouraging open conversations to challenge harmful behaviors and promote understanding.

We also recognize that bullying and division are sometimes used by those in power to distract from the real issues facing workers and communities. But history has shown that when we stand together, we achieve meaningful victories.

Join Us in Sending a Powerful Message

This Anti-Bullying Day, let’s make it clear: bullying has no place here. Wearing pink is more than a gesture—it’s a commitment to creating spaces where everyone feels safe, valued, and respected.

Share your stories and pictures with us on social media. Send your pictures to pinkshirt@unifor2002.org or tweet them using #Pinkshirt2002. We will post them to recognize your commitment to a bully-free workplace.

Let’s take a stand together. On February 26, wear pink and help build a world where everyone belongs.

In solidarity,

Tammy Moore

President, Unifor Local 2002

Le message en français suit le texte en anglais

Aeroplan Members Ratify New Tentative Agreement

February 21st, 2025

Following ratification sessions held in Montreal and Vancouver on February 20 and 21, Unifor Local 2002 is pleased to announce that our Aeroplan Members have decisively voted, with 88 percent approval for the new agreement.  This agreement extends until December 31, 2025, at which point it transitions into the Air Canada Mainline agreement, which expires on February 28, 2026, showcasing our collective strength and solidarity.

PRESIDENT’S MESSAGE

"I want to congratulate our Aeroplan members on ratifying their new collective agreement! This achievement is the result of your unity, determination, and the hard work of your Bargaining Committee, who stayed focused on the priorities you identified. This agreement reflects the strength of your collective voice and the power of solidarity. Thank you for your participation and support throughout this process—your commitment makes all the difference!"said Tammy Moore, President Unifor Local 2002.

ABOUT AEROPLAN

Aeroplan, owned by Air Canada, is Canada’s premier travel loyalty program. It has over 50 airline partners, including major airlines within the Star Alliance network like United Airlines, Lufthansa and Air India, allowing members to use points across the global network.

Our Aeroplan members in (Montreal and Vancouver) are responsible for a range of tasks that support customer loyalty and enhance travel experiences. Their roles typically include Managing membership accounts, customer service, Rewards Program Administration, Fraud Prevention and other duties. Their work is crucial in maintaining a high level of customer satisfaction and loyalty within the travel industry.

In solidarity,

Your Bargaining Committee

Jacky Lui, Bargaining Representative

Ross McConkey, Bargaining Representative

Angelina Trignano, Bargaining Representative

Vince De Sua, Bargaining Representative

Tammy Moore – President, Unifor Local 2002

Sandi McManus – Unifor National Aviation Sector Director

February,18 2025            *********   Tentative aggreement reached  ***************************

Hello/bonjour Aeroplan Members:

( A PDF French copy of the below bulletin is enclosed for your reference).

We are pleased to inform you that your Aeroplan Bargaining Committee has reached a tentative agreement with the Employer today. This marks a significant milestone in the process that began in October 2024. After months of diligent negotiations, we believe the agreement we’ve reached effectively addresses the concerns and priorities raised by our members.

Your Bargaining Committee has worked relentlessly to ensure that the key issues that matter most to you were at the forefront of our discussions. To ensure that all members are fully informed, we will be holding ratification meetings later this week in Vancouver and Montreal, where we will provide a detailed overview of the agreement.

Aeroplan Ratification meetings 

Montreal 

Date Thursday, February 20, 2025 

Times:   1100 to 1300

                1400 to 1600 

Location: In person at the Montreal Base-Hanger (Building #7 large conference room)

or

Zoom Meeting Details:

Topic: Aeroplan Bargaining Committee Mtg Feb 20 1000 EST to 1700

Time: Feb 20, 2025 10:00 Eastern Time (US and Canada)

Join Zoom Meeting

https://us06web.zoom.us/j/84832569106?pwd=oZhDRYAPgbJRhsxCLvo0G79yEw94Os.1

Meeting ID: 848 3256 9106

Passcode: 850633

---One tap mobile

+17789072071,,84832569106#,,,,*850633# Canada

+17806660144,,84832569106#,,,,*850633# Canada

---

Dial by your location

• +1 778 907 2071 Canada

• +1 780 666 0144 Canada

• +1 204 272 7920 Canada

• +1 438 809 7799 Canada

• +1 587 328 1099 Canada

• +1 613 209 3054 Canada

• +1 647 374 4685 Canada

• +1 647 558 0588 Canada

 Meeting ID: 848 3256 9106

Passcode: 850633

  MEETING IN VANCOUVER  

Date Friday, February 21, 2025 

Times 1100 to 1300

         1400 to 1600 

Location: In person at the Air Canada Ops Centre (YoYo Conference Room)

or

Join Zoom Meeting

Topic: Aeroplan Bargaining Committee Mtg Feb 21 1000 EST to 1700

Time: Feb 21, 2025 10:00 Eastern Time (US and Canada)

https://us06web.zoom.us/j/89290237562?pwd=0SHQVqXQcQ1xM3iOUp3L7HypyebFOW.1

 Meeting ID: 892 9023 7562

Passcode: 384795

---One tap mobile

+17789072071,,89290237562#,,,,*384795# Canada

+17806660144,,89290237562#,,,,*384795# Canada

---

Dial by your location

• +1 778 907 2071 Canada

• +1 780 666 0144 Canada

• +1 204 272 7920 Canada

• +1 438 809 7799 Canada

• +1 587 328 1099 Canada

• +1 613 209 3054 Canada

• +1 647 374 4685 Canada

• +1 647 558 0588 Canada 

Meeting ID: 892 9023 7562

Passcode: 384795  

ELECTRONIC VOTING – TENTATIVE AGREEMENT

Please watch for electronic voting details which will be sent to you via email. If you do not receive an email with the appropriate information by February 20, at 1100 EST, please email elections@unifor2002.org  for assistance.

Electronic voting times:   - All Members will vote

-          Voting Polls will Open Feb 20, 2025 @ 1100 EST

-          Voting Polls will Close Feb 21, 2025 @ 1730 PST 

The Bargaining Committee is unanimous in recommending this tentative agreement for ratification. We strongly encourage all members to attend the meetings, review the details, and participate in the ratification process.

In solidarity,

Your Bargaining Committee

Jacky Lui, Bargaining Representative

Ross McConkey, Bargaining Representative

Angelina Trignano, Bargaining Representative

Vince De Sua, Bargaining Representative

Tammy Moore – President, Unifor Local 2002

Sandi McManus – Unifor National Aviation Sector Director

February 03 2025

Dear Union Members,

We want to bring to your attention that the company is conducting itself in ways that are contrary to our collective agreement. They have been posting acting positions without notice  and assignments that have not been approved by the union and are not in conformity with our agreement. Additionally, we are deeply concerned about the way attendance issues are being handled, as the company is not following the progressive steps outlined in labor practices, leading to unfair treatment.

Rest assured that your union is taking all legally positive actions to challenge these violations through the grievance process. We remain committed to protecting your rights and holding the employer accountable.

We also encourage you to keep us informed of any concerns or violations you may be experiencing.  Whether it is attendance, monitoring and measurement etc... If there are issues we may not be aware of, please bring them to our attention so we can address them effectively.

Stay strong, stay focused, and continue the great work that you do every day.

In solidarity,

Your Bargaining Commitee

*******************************************************************************************************

January 30th, 2025

Happy Lunar New Year Everyone, May the Year of the Snake bring everyone good health and Prosperity.

Updates, Our Bargaining Committee will be meeting with the company week of Feb 09, 2025. We exchanged proposals just before the Christmas Break. There will be minimal updates until we have news to bring back to the membership to Ratify. This agreement will bring us to 2026, then we  go in to bargaining with the mainline. 

Many received emails from the company that Cross training initiatives have been initiated. During the transition period, there maybe questions about functions. We are working hard to dissect and ensuring that scope is being respected during these confusing times.  

Your Union Team.

January 2,2025

Hello Everyone,

I hope everyone had a good and healthy holiday season. Its a new year and will bring some change and also good news. The Bargaining comittee is meeting in Toronto on Jan 12-13 to draft some language and hopefully bring back some good news. We can expect some training this year so be prepared no official dates but we sense it will be this first quarter as the Company would like to realize its dream of one stop shop! We need to ensure they respect our scope and will be monitoring this.

Happy New Year,

Ross and the Union Team.

******************************************************************************************************************************

**********************  Bargaining Progress ***************************************

December 6, 2024 at 10:00 AM

The Aeroplan bargaining committee met in Toronto during the week of December 2nd. During this session, we exchanged proposals and made significant progress. While we are encouraged by the advancements made, we recognize that reaching a fair and equitable agreement will take additional time and effort.

We are committed to ensuring that the voices of our members are heard and that we achieve a settlement that truly reflects the value of your hard work and dedication.

We are actively working to schedule additional bargaining dates in the New Year and will continue to keep you informed as soon as these dates are confirmed.

We want to be clear: our focus remains on securing the best possible deal for our members. We will not settle for anything less than a fair agreement that respects the contributions of every worker. We will continue to fight for what you deserve.

In Solidarity,

Your Unifor Bargaining Committee

Jacky Lui, Bargaining Representative

Ross McConkey, Bargaining Representative

Stephen Lussier, Bargaining Representative

Vince De Sua, Bargaining Representative

Tammy Moore – President, Unifor Local 2002 

Sandi McManus – Unifor National Service Representative, Unifor Airlines Director 

Nov 21 2024

Quick update ,

The Bargaining Committee met in Toronto on Nov.11 and 12. We discused some stradedys around  Upcoming meetings, on the 13 we delivered the Company our items as we discussed at the membership September 7th. On Dec. 2-3-4-5-6 the Bargaining Committee will meet the Company in YYZ to get hopefully the Company's response to our wishes. Please remember we are not going to accept any concessions.

The shift has been delayed until March. We will most likey start the process in February.

Take Care,

Ross

*******************************************************************************************************************************

Oct 23 2024 Partial/Shift Trades

Hi Folks,

We enjoy the benefits and flexibilty of shift trades.  Company has brought to our attention as friendly reminder to respect the rules of shift trades. Company has put out bulletin on 22Oct2024 outlining the guidelines. Any questions please come see/email the union.

Your Union Team

***********************************************************************************************

Sept 17 2024                     Contract Negotiations Meeting

Membership meetings October 01 2024

Please try to make it it will be held Oct 01 in the Executive Board Room at 1000 to 1200 noon and 1400 to 1600.

As many of you are aware our contract is up for negotiations and we will be discussing some stragedys around that.

Zoom Sessions will be available.

The whole bargaining team will be there to answer questions.

See you then,

Ross.

****************************************************************************************

Questions and Answers: What to know in the event of a strike

September 13, 2024

This is a communication to all Unifor 2002 workers,

Unifor is closely monitoring ongoing negotiations between Air Canada and its pilot union – ALPA (Air Line Pilots Association). ALPA members are looking for fair compensation, improved benefits, and enhancements to current working conditions.

Earlier this year, ALPA members voted 98 percent in favour of strike action if a deal could not be reached with Air Canada. If the pending pilot strike does occur, it is certain to impact all of us in some capacity, even those of us not employed with Air Canada or with one of its affiliates.

Note: Air Canada Express (which includes operators Jazz Aviation and PAL Airlines) are not involved in current negotiations. These operations are scheduled to continue normally.

Here is a brief Question and Answer document in the event of pending strike action.

Question 1: What is strike action?

Strike, or job action, occurs if a contractual agreement cannot be reached between the negotiating parties. Strike action may include a range of possible measures, including overtime bans, work to rule, rotating strikes and full walkouts. None of these measures can legally be taken without a favourable strike vote.

Question 2: When can the strike begin?

If an agreement cannot be reached between the parties, and ALPA issues its 72-hour strike notice, the pilots may begin strike action as early as early as 12:01 a.m. on Wednesday, September 18.

Question 3: What is a Lock Out?

An employer may not wait for a union to strike. The employer can serve a 72-hour lockout notice and deny employees access to the workplace. The result is the same as a strike, only that the employer has removed the service of employees instead of the employees removing their services.

Question 4: Is the ALPA strike legal?

Yes. To date, ALPA has followed the legal and necessary steps - according to Federal Labour laws - to pursue strike action. The last step (if an agreement cannot be reached at the bargaining table) will be to provide 72-hours advance notice of their intent to strike. The right to strike and picket is part of our fundamental rights of expression and assembly in Canada. Striking workers have the right to picket their employer’s premises and the premises of its allies or related companies.

Question 5: Do I cross a picket line to get to work?

Workers not involved on strike are contractually obligated to report to work at their regularly scheduled time. However, picket lines may cause substantial disruption and delays. At no point should any Unifor member be disciplined if they are delayed/late to shift due to actions beyond their control. It is the employer’s responsibility to ensure your safe passage into the workplace. If you do not feel safe crossing a picket line, please contact your employer immediately.

REMEMBER: Respect is a two-way street. We should respect our ALPA Sisters and Brothers in their right to strike. One day we may be in the same situation and will ask for their support.

Question 6: Can I support striking ALPA pilots?

You may support striking workers by asking if you can join their picket line when you are not scheduled to work. (You should not wear and/or display any of your employee-related clothing or attire.) Bringing refreshments and snacks is another way to show support and is usually very appreciated.

For those not familiar with picket lines, they can be very uncomfortable when you are forced to cross. People are naturally nervous and emotions can run high. However, an information picket should be a positive place and a chance for all workers to show solidarity for each other, even when some are compelled to work by law.

We will keep you updated as details become available.

In Solidarity,

Tammy Moore
President, Unifor Local 2002

*****************************************************************************************************

August 26,2024

The Company has posted  for Acting Position Coach.

The Union has concerns about the scope outlined in this posting. We previously told the Company we were not comfortable with the job descripion as it conflicts with the language in Lou 11. The company was origianlly going to post this as an lou 17 training/coaching  position. We brought up our concerns and offered a few alterations they in turn chose to post it as Acting to by pass the union's suggestions and proceed with the same job description. We will be challenging the job description and highly recommend the union member think hard before applying. We can never be in a position that could lead to discipline. It is a 60 day posting and has you speed listening and reporting to management what you may find.  Until now the Company was respecting the lou 11 language on monitoring where you need advance notice provided before any monitoring.  With the recent terminations with out  warning and not respecting the negotiated steps of discipline we feel the Company can not be trusted in good faith and they will use this for other than coaching and supporting our agents needs.

In Solidarity,

Ross

***********************************************************************************************************

August 20,2024

 Hi All,

Hope you are well.

The company wants to move ahead and create coaches from our employee group that will support the agents.  We advised them that we had concerns that unionized agents should not be involved in creating goals and timelines for agents to improve performance etc..  We said the agent coaches can train, support, help but not to monitor and report to management on eachother or randomly call listen.

We said No to the company and said that most of this role is management under the terms of L11

They have said that they will still go ahead and post the position.   We do not want conflict amongst our unionized group so we simply wanted to give you a heads up on the union position for this posting.  We will challenge this through the grievance process if they go ahead as an LOU.

Also,

The company has been using their new AI systems to analyze the way agents work and they get reports of all agent activity.   We are very concerned as it is being used in a way that is punitive to the agents.  Some are being investigated and drawn into Article 16 meetings.   

We are pushing back to the company and saying the intent to monitor and measure is to support, train, and develop tools and methods of work to better the workplace.

The new system is flawed and does not work properly.  We have gotten testimonials of this and would need more to be shared from you.

Nonetheless, we never had this sort of thing happen to our group in the past.

We ask you to be cautious when doing the great work you do.

• Do not put members on hold as soon as the call comes in.

• Do not put members on hold and disappear for long periods of time.  

• Do not call leads or travel ops and then hang up after waiting for long periods of time.

• Do not extend your breaks and lunches 

• Do not stay on not ready for long periods of time without working on a file

• Do not hang up on customers ie. flushing calls

• ETC.....

These are some of the things that we believe they are investigating.  We have never in our history been at a turning point with this new technology.   We will keep on pushing back and insisting that relationship building and coaching, training  is the method to improve the workplace.

Please advise us in writing if something does not seem right in the way you are being spoken to or treated.   Working from home does not give us the eyes on the operation like we have had for decades.

This is a trying time as the company may think that agents are totally disengaged and not communicating with each other.

We are headed into a bargaining year and Solidarity is of the utmost importance.

Stay alert and stay tuned.

In Sol,

The Bargaining Committee

*******************************************************************************************************

August 06 

Good day,

Our agents have been advising us that the KPI's have become difficult to achieve and are causing them overwhelming stress and anxiety.

Please be conscientious when muting clients, putting clients on hold for too long, or staying on a dead call or waiting on a silent call.  Go back to your clients frequently.

This is Totally Unacceptable that management holds them to a punitive tone on what the union has always believed to be Variables when it comes to KPI's especially that the focus is on a singular points.

We ask that management support agents and create an environment of growth.

L11  is quite clear in its description on monitoring and measurement.

Letter of Understanding No. 11: MONITORING AND MEASUREMENT OF WORK PERFORMANCE L11.01  L11.02  L11.02.01  L11.03  L11.04  L11.04.01  L11.04.02  L11.04.03  The Company and the Union recognize the stress that individual monitoring and measurement creates for employees if it is perceived as, or is being utilized in a manner inconsistent with the purposes as set out herein. It is not the intended purpose of monitoring or measurement to place unreasonable restrictions on employees or to discipline or discriminate against employees. Monitoring – The purpose of monitoring is to support the processes of employee counselling, training and development To ensure that any stressful effect on employees is reduced, each employee will be advised prior to the Company undertaking any monitoring in accordance with L11.02. Measurement – The purpose of measurement is to provide the necessary information to determine the level of service to customers and to establish staff requirements. In recognition of these concerns, and to ensure that monitoring and measurement continue to be utilized by the Company for the purposes intended, it is agreed that a Joint Review Board consisting of management and designated representatives of the Union, will meet at the Headquarters level as often as required: To review, on an on-going basis, the utilization of monitoring and measurement equipment and processes currently being used or being considered for use in the future; To investigate and review complaints; and To report to the UMHQ level on a regular basis.

Agents are still looking forward to the day where systems, processes and any support function becomes seamless.   

There needs to be true appreciation of what call center agents do and what they have to deal with day in day out!

The agents' testimonials of their difficult work days are immeasurable.

Please document anything that you feel to be toxic, intimidating, and a violation of your rights.  

There is no place for a toxic environment!

Keep us informed!  You have Rights! 

In Solidarity,

The Bargaining Committee and Your Union Representatives

*********************************************************************************

Reminder:  VPP Timelines for the 2025 Program

Application Start Date:  June 01, 2024

Application Deadline: September 15, 2024

Deadline for Changes to an Application: September 15, 2024

Confirmation of VPP: October 15, 2024

VPP Time Bank Deductions: Paycheque of November 20, 2024

VPP Paycheque Deductions: First paycheque of January 2025  (paycheque January 15, 2025)

Application:  Employees can apply for the program using the online application form sent on May 31st.

Late applications will not be accepted after the September 15, 2024 deadline.

*****************************************************************************************************************************

july 17 2024

Air Canada: Update on Share Trust

July 17, 2024

We last communicated with you regarding the Share Trust in October 2023.

As explained in that October update, several conditions must be met before any VSPs (Voluntary Separation Packages) can be offered to employees or lump sum payments made to pensioners from the Share Trust. At the time, we mentioned that since we did not expect that all conditions would be met before at least the third quarter of 2024, we anticipated that VSPs or pensioner lump sum payments would not be offered/paid before the end of 2024 at the earliest.

Since we do not control the timing for satisfying all conditions, we also explained that it remained possible that there could be further delays beyond that.

A key condition was the receipt of the government’s approval to amend the income tax regulations (ITR), which would then allow us to pursue the remaining steps and conditions. We are pleased to inform you that we have now received a comfort letter from the federal Department of Finance confirming that it is prepared to recommend to the Minister of Finance the requested ITR amendment at an early opportunity.

Please note that this comfort letter is good news, and while we expect the Minister of Finance to accept this recommendation, there is no guarantee that the recommendation will be accepted by the Minister or that the amendments to the ITR will be done quickly. However, this comfort letter does allow us to advance our work to pursue other necessary approvals (though some of these are ultimately dependent on the income tax regulations actually being amended).

At this stage, with the other approvals and conditions remaining to be satisfied, it is not expected that VSPs and lump sum payments to pensioners would be offered/paid before sometime during the fourth quarter of 2025, at the earliest.

We very much want to move forward without more delays but since we do not control the timing for obtaining all approvals or satisfying all conditions, it remains possible that there could be further delays beyond 2025.

********************************************************************************************************************

June 24, 2024

Unifor Local 2002’s Regional Women’s Committee

June 24, 2024

Local 2002 is delighted to announce the establishment of the Unifor Local 2002 Regional

Women's Committee, encompassing our five regions across Canada. This committee is

dedicated to championing the interests and empowerment of women within our local and

national union, and their communities.

Mission Statement: To inspire, to go beyond, to empower, to engage, and to educate

women today for a better, stronger tomorrow.

Our Regional Women's Committee is committed to making a meaningful impact by promoting

initiatives that support and uplift women. We are excited to share that our first project, "LET’S

GET LOUD," is in the planning stages. This initiative aims to amplify women's voices and create

active engagement and educational opportunities. Stay tuned for more details on this exciting

project and how you can get involved.

Below is a list of our newly appointed Regional Women's Committee members along with their

contact details:

• Pacific – Draper, Erin

RegionalSisterPacific@unifor2002.org

• Western – Coutu, Dusty (Secretary)

RegionalSisterWest@unifor2002.org

• Central – Panuncio, Richelle

RegionalSisterCentral@unifor2002.org

• Atlantic – Davidson-Kelly, Tamara (Chairperson)

RegionalSisterAtlantic@unifor2002.org

• Eastern – Daponte, Isabel

RegionalSisterEast@unifor2002.org

Together, in solidarity and sisterhood, we can make a difference and build a brighter future for

all women, both inside and outside of our union.

In Solidarity,

Tammy Moore

President, Unifor Local 2002

**************************************************************************************************************************

June 13, 2024                                              Summary UMHQ June 5th.

Hello Group, What we discussed at the meeting,

The meeting started with a lengthy presentation from Anthony Doyle. He spoke about Future projects around AI (Rosie)  Chat bots and overall improvements he wishes to implement through tech changes. We listened and could see potential issues around employee engagement. It will be some time before this will be rolled out and we will monitor how this potentially could hurt jobs for the membership.

Maggie gave us an operational update, We can see the call volumes have dropped. They claim due to improvements on their end. Its clear as wait times have been less and ro has been offered. The Company also stated they are no longer dumping calls we couldn't get to. As a result sadly the company said Hiring is on pause.

Issues we raised,

Training, The company had mentioned they wanted to train name change to res. We addressed that only simple changes this work belongs to back of the house aeroplan, we are opposed that any res agent will be sitting on a closed Q doing this work. We also told the company that all Loyalty employees will get this training before any Gen Res agents.

Pay role issues continue we told the comp[any it has to stop enough hardship on the employees. We suggested they put us all on the same system Gen Res is on. They claimed that it was not possible in the upcoming months a system will be implemented for all employees.They stated they are committed to correct errors in a timely manor.

Leads, This was well debated the obvious outlier is fraud or compliance. We asked for the leads to be given the tools to eliviate these issues and not pass the issues on for the next level to address. We were clear of this disservice to our customer and the frustration this causes the employees. We reminded the company this issue has been discussed for 2 years and it was moving at a snails pace. Unacceptable. The company will be engaging the leads in the hope that through these conversations certain functions leads do can aleviate some of the problems. we will have to keep pushing to make sure this change happens.

WFH kits, the comp[any was told it is unacceptable to not have the process in play that gets these kits to you in a timely manor. The seems to blame everyone but thier actions. IT, shipping we have to wait for parts  unfortunately we wait. They spoke of in house processes that should eleviate these problems in future. We reminded them to respect deadlines.

We spoke about Retirement Phase in, and decided that we will negotiate on going outside of the UMHQ. more to come.

It was a good meeting overall the committee communicated our position,

Take care,

Ross.

************************************************************************************************************************

May 23, 2024                                                                     Pension meeting update meetings on the 30 May now.

Hello everyone the meetings date has been changed to the 30 May Thursday.

Ross.

*****************************************************************************************************************************

May 23, 2024

                                                                                        **** Pension meetings May 29th. *****

Good Day Everyone,

I have arranged  a day for one on one meetings with your unifor Pension Reps. These meetings will be at the office so if you work from home you will have to make arrangements to come to the office. I will schedule 45 mins to sit with the reps to ask questions and try to understand the pension better. This day is May 29th. I have 5 spots available so please email me if you want to be part of it. If you are not able to take part because we have limited space we can set this up again in the future, for sure. People seriously thinking of leaving this year or next will be considered first.

Again email  if this interests you,

Take Care,

Ross

*****************************************************************************************************************************************

May 21, 2024                                                                            ****        Good News    ****

Hi All,

Just would like to update everyone on an outstanding issue that was discussed recently at our district meeting.   It is now resolved.

All Canadian based AC employees will be eligible for the VSPs, no matter if they are in a DB, MEPP, DC or hybrid plan and no matter when they were hired, including all Unifor represented employees which includes Aeroplan employees.

We still do not have any dates as to when this will be offered as the government still has to approve the funds for distribution.  This may not even take place this year.

In Sol,

Your Bargaining Committee.

*************************************************************************************************************************************************************************

May 8,2024

We just learned the company has refused the latest round of phase in applicants! We believe  its our right to be permitted as per past practise. They are stating operational requirements as the reason. 1 in yul and 1 in yvr. We have filed a policy grievance and will keep you advised. Never in our history have they ever declined anyone.

Take Care

Ross.

****************************************************************************************************************************

April 4 2024

****************************** UNION MEETING**********************

When: April 23 2024

Where:  The big boardroom YoYo

Time:  11:30 to 13:00 and 13:30 to15:00

Please drop by if you can. We will be discussing recent issues from the UMHQ and our leadership meeting in YYZ. 

I look forward to seeing you all there, it is in person so those that work from home perhaps try to schedule a  day at work to attend. It is more general in nature no major announcements but useful information.

Sandi McManus our National Representative will be there.

Ross and the Union team.

*******************************************************************************************

Mar 28 2024

                                                                                           **** Quick Note ****

The Company has  been able to change their position on the T2200 for workers at home. Maybe delay your tax returns until they make this available.

I know we already communicated this as not available, but now we have been told its back and available.

Take Care 

Ross

***************************************************************************************************************************

Mar 28 2024

GIDIP DISA-BULLETIN

ISSUE 3003 | MARCH 2024

Welcome to another edition of GIDIP Disa-Bulletin.

EKLY INDEMNITY and EMPLOYMENT INSURANCE (EI) MAXIMUM

Due to the recent EI legislation change effective January 1, 2024, the EI maximum benefit level has increased from $650 to $668. To provide a plan equal to or better than EI, the Short-Term Disability maximum benefit level has been increased to $690 weekly from the current $650 for new claims starting January 1, 2024. There will be no change to the current contribution level.

 APPION DEADLINE

Please submit your GIDIP claim application as soon as possible following the 7-day waiting period. If all three claim statements are not received within 3 months (90 days), your application will be declined as late filed.

A complete claim application includes:

1. Plan Sponsor Statement (submitted by Air Canada)

2. Member Statement (completed and submitted by the member)

3. Attending Physician Statement (completed by an Attending Medical Physician, MD and submitted by the member or the physician’s office.)

It is the responsibility of the member to ensure medical being submitted by the physician’s office is completed and submitted to the Plan Administrator on time.

Submitting all required documentation noted above does not constitute a claim approval.

FICIENT MEDICAL INFORMATION

Since GIDIP is a medically supported income replacement benefit, medical evidence is required to support your claim. A medical certificate or doctor’s note stating you are required to be off work is not sufficient.

Examples of Supportive Medical Documentation:

• Confirmation of treatment dates and next steps in the treatment plan including confirmation of follow-up appointments

• Copies of all clinical visitation notes, medical assessments, and investigative results.

FRAUD

If you suspect benefit fraud, please fill out form in the link provided with the Insurer: manulife.ca/shareandprotect

GIDIP BOARD OF TRUSTEES - COMMUNICATION

Your GIDIP Board of Trustees are available to assist Membership with any GIDIP inquiries from your personal e-mail. The Trustees do not communicate via AC e-mail. When contacting the Trustees’, please connect with the Trustee from your specific Region. In the e-mail, please identify your name, employee number, and work location.

In Solidarity,
YOUR GIDIP BOARD OF TRUSTEES

*************************************************************************************

March 24,2024

WFH Update,

Great  news The March WFH window is happening,

Vancouver will see 20 additional spots Montreal 26 additional spots. The Company will communicate in the next few days. Should be completed by May 5th.

Take Care,

Ross

******************************************************************************************

March 22,2024

Hello Everyone, 

Just to give you an update. The Bargaining Committee met at the UMHQ this week, below is what was discussed. 

The company stated that they will keep hiring in April,  and possibly in Sept, Oct and will pause for the summer months as they feel they are getting closer to the numbers they need.

With respect to the telework program they will be canvassing in the next few weeks for other agents who wish to work from home.  The company will be allocating an additional 20 kits to agents in Vancouver and 26 kits to agents in Montreal to work from home.  This will keep 75 percent of the office working from home.  All this should be completed by the first weeks in May.

We discussed issues with the compliance/fraud department violating our scope work.  The company has agreed that they should not be manually handling any files that are aeroplan related.  They will be advising them to seize and desist.  If they do not, we will simply follow through in the grievance process.

We pushed for more leads to backfill vacancies.   The company seems to be fine with the numbers they have. 

The company indicated that since training will stop due to not having new classes this summer, all Lou's will be returning to the operation during that period.

They also have stated that the company is no longer participating in the T2200 government program as they do not meet all the criteria as an employer and work from home is voluntary.  So basically, work from home expenses are no longer eligible for income tax purposes.

They are unable to create timebank indicators on our paystub, so if you have questions on how many sick days or family responsibility days you have left.  Email scheduling.

Vacation reconciliation should take place by the end of April.  Communication from the company to come soon.

Profit sharing checks should be issued some time in May and it's based on some formula that the company determines.  The company will be putting out a communication soon.

Company stated that they will begin sharing the results for surveys on customer service.  They will begin by sharing this on a global group basis.

The company has said they are looking at all aspects of agents' work and absenteeism.   They will be addressing those that exceed their allotments by higher margins as well as those who have patterned absenteeism.   

They also said that they have noticed some agents misusing telephonie and not being productive due to certain behaviors that they will share on a case by case basis.  They also noticed a pattern of inappropriate language on company social platforms which is totally unacceptable.  They will repatriate agents to the office who are not meeting overall company standards and who they deem need more coaching and support.   Conversations will be had with the agent and the union before any steps are taken to repatriate.

We have always stated to the company that metrics are variables and many are not controllable by agents and that training and coaching is essential to support agents.  The company emphasized that  Conduct and professionalism is essential for a positive work environment.

Nonetheless,  we strongly advise anyone who falls on the company radar that is excessive in not following instructions, procedures or not working effectively,  For the serious cases they may request you to come work from the office.

That is it for now, 

In Sol,

Ross McConkey

Jacky Lui

Vince De Sua

Stephen Lussier 

**********************************************************************************************************

Feb 20, 2024

Quick update, Make sure you get your shift preference up to date and submitted,

The committee will be building shifts the week of the 26th of Feb.

Take Care

Ross

******************************************************************************************************************

Feb, 20 2024,

TO: National Executive Board, B.C. and Prairie Region Locals, Members and Staff

Mental health impacts all of us. In any given year, 1 in 5 Canadians experiences a mental illness. By the time Canadians reach 40 years of age, 1 in 2 have—or have had—a mental illness.

Mental health should not be talked about just on campaign awareness days. We need to continue the conversations, continue to challenge stigma, educate ourselves, and support members who may be struggling.

Last year, the Ontario Regional Council Employee & Family Assistance Program Standing Committee created a t-shirt to raise awareness of the importance of mental health, both on the job and in our personal lives, and to help eliminate the stigma surrounding mental health. Now, this popular t-shirt is available to members across Canada in English and French!

Show your support by purchasing and wearing an "End the Stigma, Mental Health Matters" t-shirt.

You can order your t-shirt online for $20 until Friday, March 15 for delivery by mid-April, in time to wear it during Mental Health Awareness Week from May 6–10, 2024.

Send photos of you and your fellow members wearing the -shirts to communications@unifor.org or tag the union on social media posts so we can help end the stigma together and promote mental well-being for everyone.

Place your order now at uniforstore.com!

Resources on Mental Health 

Hand-in-hand with awareness is access to information on prevention.

No workplace is immune from mental injury hazard. That is why our definition of occupational health and safety cannot be limited to physical well-being—it must include mental well-being as well.

With most adults spending more of their waking hours at their workplace than anywhere else, addressing issues of mental health on the job is crucially important.

Together, we must keep this responsibility to ourselves and our co-workers in mind during any work activity.

Securing a workplace that promotes workers' psychological well-being and actively works to prevent harm to worker psychological health is a key function of Occupational Health and Safety (OHS) Committees.

Just like any other hazard at the workplace, OHS Committees need to recognize, assess, control, evaluate, review, adjust, monitor and maintain the program.

OHS Committees can take advantage of the National Standard of Canada for Psychological Health and Safety in the Workplace (the Standard), which identifies psychosocial risk factors (workplace factors).

Canadians in every region can dial 9-8-8 for suicide prevention and crises support.

No Unifor member is alone. 

Mental Health Commission of Canada

• An Action Guide for Employers

• Mental Health First Aid

Resources in Western Canada

Manitoba: https://sharedhealthmb.ca/services/mental-health/mental-health-and-wellness-resource-finder/

Saskatchewan: https://www.saskatchewan.ca/residents/health/accessing-health-care-services/mental-health-and-addictions-support-services/mental-health-support/mental-health-services

Alberta: https://www.albertahealthservices.ca/amh/amh.aspx

British Columbia: https://www.healthlinkbc.ca/mental-health-substance-use/resources

In solidarity,

Gavin McGarrigle
Western Regional Director

*****************************************************************************************************************

February 5,2026

Hello Everyone, a couple of things to be aware of,

You all need to be aware and cautious of time between calls and after calls are disconnected. I have attended a few meetings with respect to this. Make sure the console is aware of any issues you are having that are system generated that cause lags in time or gaps before you take your next call .Report any anomalies. The company likes to refer to the unreported as theft of time so be vigilant and report. Most of you are on top of this I know but this is where the company has shifted their attention so just a heads up!

Attendance policy, some of you already have had meetings about attendance. The policy has changed you used to get a discussion, then a record of discussion, then a letter of expectation ( L.O.E.) They now go straight to L.O.E. They seem to not be giving the agent a heads up now. The above is deemed not disciplinary but the L.O.E. does refer to discipline if further sickness occurs. Another change the Company has implemented is the after receiving the L.O.E. the next sickness  a doctors note is required. The change is that we used to not be required until the second occurrence. We plan to discuss this at our next UMHQ.

We expect training this year so be prepared as the Company has stated they want to start with their one stop shop plans, Res will be done by the Loyalty and vice versa. We shall see how this works. The union has made it clear the back house jobs are off limits and are now working through a disagreement on this issue.

Good news a new class has started today please welcome them if you see them walking around 14 in total!!!

I hope we all have a stress free 2024

Take Care

Ross.

************************************************************************************************************************

January 11, 2024

Gidip Message January,

APPLYING FOR GIDIP To expedite the assessment of your GIDIP claim, please send your completed GIDIP Claim Application forms to Canadian Benefits, who are our Plan Administrators via e-mail at GIDIP@canben.com. You would normally be contacted by your Plan Administrator within 7 business days after you submit your claim forms. If you have not been contacted, please contact them at the coordinates listed below. Complete documentation required for processing comprises three claim statements: 1) Plan Sponsor Statement completed by Air Canada 2) Member Statement 3) Attending Physician Statement Once a complete claim package is received, your claim can be assessed for approval. Member Statement • must be completed in 3 months from the waiting period. • Ensure that your correct Employee/ Cert # is provided along with date of birth. Your Employee # appears on your pay statement. • Provide current contact information. • Please ensure that Section 6) Certification, is signed. Your signature legally confirms that the information provided is correct and authorizes the insurer to access medical information. • Pg. 5. Authorization & Direction must be completed along with the current direct deposit information. Without authorized direct deposit information, payment cannot be made. Attending Physician Statement • Please sign and date the Patient Authorization, and have this form completed by your Physician. PREGNANCY CLAIMS Pregnancy in and of itself is not a medical disability. Modified duties are available with the employer for your during pregnancy. Please inquire if you can be accommodated. Plan Administrator: Canadian Benefits Consulting Group Telephone: 416-488-7755; Toll Free: 1-800-268-0285 Fax: 416-488-7774 Email: GIDIP@canben.com Effective January 1, 2023, the GIDIP disability plan provides 24-hour coverage. If you have a work-related claim: • You must apply for WCB benefits. • If your WCB claim is declined, you must submit an appeal. Please contact your local Health and Safety representative and/or District Chair without delay. o At this point, you may submit a GIDIP Claim Application along with the WCB declination letter and your appeal documents. o STDI benefits can be considered and if approved, paid to the STDI maximum benefit period of 26 weeks.  The Reimbursement Agreement is required before benefits are issued. • If you continue to be Totally Disabled during and after the EI period, STDII benefits will be considered if: o you submit a completed STDII (LTD) Claim Application, and o you provide copies of all three declined appeals. BENEFITS FRAUD If you suspect benefit fraud, please fill out form in the link provided with the Insurer: manulife.ca/shareandprotect In Solidarity, YOUR GIDIP BOARD OF TRUSTEES Sophia Michailidis Chairperson (Eastern Region) Ross McConkey Terry Carlucci Secretary/Treasurer Trustee (Central Region) (Pacific Region) Martin Melanson Astrid MetzlerTrustee (Atlantic Region) Trustee (Western Region) 

December 18, 2023

Today, Unifor members in the aviation sector are rallying at Toronto’s Pearson International Airport as a Day of Action for better working and travelling conditions.

Low wages, unpredictable hours, multiple part-time jobs to make ends meet and harassment are just a few of the issues faced by thousands of air transport workers at airports across the country.

These issues are wreaking havoc across the industry causing a worker attraction and retention crisis that industry and government refuse to properly address.

Unifor is shining a spotlight on its Air Transportation Workers’ Charter of Rights, asserting the actions taken by the federal government and airport authorities to solve travel chaos are not enough to solve the root of the problem— inadequate working conditions.

Join us today for a Day of Action at Pearson International Airport in Toronto on Mon., Dec. 18 from 3 p.m. to 6 p.m. as we push them to finally deal with the root causes of travel chaos by improving wages and working conditions in the sector.

Please meet at Terminal 1 outside the domestic Departures area at that time. We’ll also ask members to head to outside the Arrivals area at Terminal 3 to spread our solidarity throughout the airport.

Take a stand to say aviation workers deserve better than to face unpredictable hours, low wages, harassment, and contract flipping.

********************************************************************************************************************************************

 Dec 18 2023

*Happy Holidays*

From Your Union Reps to You!

We hope you have a memorable Holidays and find some peace 

over the next few weeks,

Ross and your union team Luis,Trish, Jacky, Linda and Chelsea!

*******************

Dec 7 2023

Hello everyone a quick update,

We were expecting to build a new schedule and have a bid for January, after discussing with the company this will be postponed for April 2024. The union and company agreed the changes were very minimal so it wasn't required. We will resume the process in late February!

Thanks and take  care,

Ross 

******************************************************************************************************************

Nov 27 2023

GIDIP DISA-BULLETIN

ISSUE 2015 | NOVEMBER 2023

Welcome to another edition of GIDIP Disa-Bulletin. This edition focuses on the Health Spending Account Benefit

 SPENDING ACCOUNT BENEFIT
2023 - 

We want to take this opportunity to highlight aspects of the 2024 Health Spending Account Benefit. This benefit is tax-free to Members except in Quebec.

Membership Eligibility:

• Active Members who paid GIDIP premiums on August 1, 2023;

• Disabled Members in receipt of GIDIP benefits;

• Active Members age 65 plus with Employer Contributions

Amount:

• Full-time Members: $300

• Part-Time Members: $150

What You Should Know:

Eligible claim expenses must have incurred between August 1, 2023 through to July 31, 2024.

75% of claims submitted are returned because they are missing:

• HSA claim form

• Receipts for expenses being claimed

• The Detailed Explanation of Benefits (EOB) statement from your insurance provider

To expedite your claim, please be sure to include these THREE items.

Deadline:

Claims must be received in the office of the Plan Administrator by 12:00 noon (EST) July 31, 2024. Any unclaimed credit amounts at the end of July 31, 2024 are forfeited.

  ***********************************************************************************************************************************************************IP BOARD OF TRUSTEE(Western Region)

*****

Nov 13 2023

Hello Everyone, Vacation bid is happening right now don't forget to get in there and put in your requests. 

I will be on Vacation starting tomorrow we do have some office coverage or please email as we will be monitoring the cawd104@gmail.com.

Have a great week 

Take Care

Ross

************************************************************************************************************************

Nov 6 2023

************ Call to Action*******************************

November 3, 2023

Dear Local 2002 Activists,

Martin Melanson (Local 2002 Vice President – Atlantic Region) invites all political activists interested in

supporting Canadian Aviation to join him on a Zoom call on Thursday, November 9th at 1900 EST.

It's clear that the aviation industry in Canada has been facing significant challenges, especially with the

ongoing impact of the COVID-19 pandemic. Many of our members have been affected by layoffs, and

airlines are struggling to stay afloat amidst base closures, flight cancellations, and travel restrictions.

Unifor National has been raising awareness about the challenges facing the Canadian aviation industry

and advocating for government support. Advocating for the support and viability of the Canadian

aviation sector is crucial, not just for the industry itself but also for the broader economy and the well-

being of Canadians.

If you want to be part of this effort, please email Martin at martin@unifor2002.org to receive the Zoom

link for the discussion on November 9th @ 1900.EST. Your active involvement can contribute to the

efforts to secure the future of Canadian Aviation.

Across Canada let’s add our voices and advocate that keeping Canadian Aviation is viable and

paramount to Canada’s economic recovery.

Let's come together to advocate for positive change and support this vital industry.

In Solidarity,

Tammy Moore

President – Unifor Local 2002

*****************************************************************************************

Oct 30 2023.

Quick update,

I would like to thank all of you that put your faith in me as District Chair for 3 more years. Your newly elected Vice Chairs consist of Trish, Linda, Luis, Jacky and newcomer Chelsea! We have a good team here to take on all issues that present themselves.

Vacation Bid will be Mid November.

Take Care,

Ross.

***************************************************************************************************************

Oct 30 2023,

Vice chair run off results

Candidate | Candidat # votes |

# de votes

Chelsea Soan - Elected|Élue 130(66%)

Trish Levesque - Elected|Élue 134(68%)

Linda Mills - Elected|Élue 118(60%)

Ripu Daman Sharma 88(44%)

************************************************************************************************************************

Oct 13 2023

Notice of Election Results

TO: Local 2002 members

Aeroplan D104

FROM: Local 2002 Elections Committee

SUBJECT: Election for the following position:

1 - District Chairperson

5 - Vice-Chairperson

DATE: October 13, 2023

The Local 2002 Election Committee is pleased

to announce the following election results:

Candidate: District Chairperson

# Votes |

Ross McConkey – Elected|Élu 124(56.6%)

Erin Draper 95(43.4%)

Abstain ballots cast

0

Total ballots cast

219

Candidate: Vice Chair

# Votes |

Jason Lum 67(30.6%)

Chelsea Soan - Runoff 84(38.4%)

Jacky Lui – Elected|Élu 195(89.0%)

Trish Levesque - Runoff 98(44.7%)

Luis Garcia-Mendez –Elected|Élu 119(54.3%)

Linda Mills - Runoff 98(44.7%)

Kulveer Bajwa 65(29.7%)

Ripu Daman Sharma - Runoff 73(33.3%)

Sabrina Di Stefano 72(32.9%)

Rina Diaz-Orellana 48(21.9%)

Abstain ballots cast

0

Total ballots cast

219

In solidarity | En toute solidarité,

Manon Camiré

Unifor Local 2002 Elections Committee Member

*************************************************************

October 5 2023

****************************** UMHQ UPDATE***************************************************

Hello Everyone,

Jacky and I just returned from our UMHQ held in Calgary this week. Below is what was discussed

We brought up the office policy and debated the different experience the WFH folks endure than the agents from the office. Mostly around the Cell phones and how the folks working in the office are being told to put them away. We were very clear about how it should be applied loosely. The cell phone is a apart of evolution who we are in this century! The company was concerned about pci compliance, we replied you need to trust your agents and that if they really were that dubios that could happen anyway.

We questioned agents from res doing our work as some of you have discovered. We were told training will be starting soon as the equiptment is in place. We told the company any trainings have to happen at AE at the same time as the AC training.

We asked about phase 3 work from home. The company responded that phase three survey could be coming as soon as next week, they showed us we are very close to 75 percent so it will only be a few getting accepted this round keep your eyes peeled for the surveys.

We brought up payroll and the countless issues we have endured the Company committed to work on the process and iron out all the issues

We requested a written office policy on extreme weather due to the mis hap from last year we explained with the changes to weather changes are likely we could be facing another extreme event and we without any doubt want to be prepared.

We reminded the company that it is taking most agent 5-10 minutes to sign into the computer,

We brought up Fraud and how the problen is not going away and how when we used to do it the department was smoother leads had more authority to help our customer. The good new is they are introducing a pilot project to allow our leads more skill to handle certain fraud cases. The pilot is about five agents and the company should be canvassing very shortly.

We also ask for back office to have more tools so they can be more efficient in help our agents and customers.

We asked when we are hiring new agents in Montreal potentially 2 more classes this year and Vancouver they resume next year but have not got solid dates yet.

It mostly was a productive meeting  and we will update as things unfold,

Thanks

Take Care

Ross.

************************************************************************************************************************

Oct 2 2023,

Election / Élection PLEASE POST

VEUILLEZ AFFICHER

Notice of Election Results

TO: Local 2002 members

Aeroplan D104

FROM: Unifor Local 2002 Elections Committee

SUBJECT: Election for the following position:

1 - District Chairperson

DATE: September 30, 2023

The District Election Committee is pleased to announce

the following election results:

In solidarity,

Chairperson Local Elections Committee

Avis des résultats d’élection

DESTINATAIRES : Membres de la section locale 2002

Aeroplan D104

DE LA PART DU : Comité d'élection de la section locale

2002

OBJET : Élection au poste suivant :

1 - Président(e) de district

DATE: 30 septembre 2023

Le Comité d'élection de district a le plaisir d’annoncer les

résultats de l’élection suivant :

En toute solidarité,

Président(e) du comité d'élection de la section locale

Candidate | Candidat # votes |

# de votes

Ross McConkey -Runoff election 104(49.5%)

Erin Draper -Runoff election 94(44.8%)

Rina Diaz-Orellana 12(5.7%)

Abstain ballots cast

Bulletins de vote abstention

0

Total ballots cast

Bulletins de vote déposés

210

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Oct 01 2023.

If you did not receive email for voting, please click on link to keep your voting profile up to date. Please note personal email is required, elector id and passwords will not be sent to company email address.

https://www.unifor2002.org/Services-Departments/Elections/Update-Your-Voter-Profile

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sep 19 2023,

September 19, 2023 at 1:14 PM

Notice of Acclaimed Candidates

TO: Local 2002 members - Aeroplan - Vancouver and Montreal 

FROM: Unifor Local 2002 Elections Committee Chairperson

SUBJECT: Election for the following positions:

• Bargaining Committee Member Standing (1 Vancouver & 1 Montreal)

The recent election call has resulted in the acclamation of the following candidates:

• Jacky Lui - Vancouver D104

• Stephen Lussier - Montreal D404

At this time we would like to congratulate the above candidates on their acclamation and offer our support over the term of office.

Please click here for the Aeroplan Vancouver election file.

Click here for the Aeroplan Montreal election file.

In Solidarity,

Manon Camiré 

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sep 19 2023,

Hello everyone please make sure you vote and please make sure your email is current if not you will need to update your voter profile.

Unifor 2002: Election for District Representatives

September 19, 2023 at 10:00 AM

To: Local 2002 Members

  
From : Unifor 2002 Elections Committee

  
Subject : Election for the following position(s):

• District Chairperson

• Vice-Chairperson

• Health and Safety Representative
    

These elections will be conducted electronically only.

Electronic Voting dates and times:
Begins Tuesday, September 26, 2023 at 12:00 NOON
ends Friday, September 29, 2023 at 11:59 AM
  

Your Elector ID and password will be sent by email. To ensure you receive this very important information, please update your Voter Profile.
  

Note: Elections for Chairperson, Vice Chairperson(s) and Health and Safety Representative(s) will only be conducted for districts that require an election. See links below for further information.

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Sept 15 2023

Attention Folks that are in the office. 

Upcoming Power Shut Down 

Location:        YVR Ops Center B080 – 2nd and 3rd Floor, Section H, J, K (Aeroplan, Training, Cafeteria, Brock Solution, Flight Ops, Simulator Training, Union,)

Date:               Saturday, September 23, 2023

Time:               7:00 AM – 9:00 PM

Please be advised that the power is scheduled to be down on Saturday, September 23, 2023, from all day in the Operation Center B080, Floor 2 & 3, Section H, J, K

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Sept 13 2023

latest update just advised, work from home sets here Friday possible distribution to start then or latest Monday!

Ross.

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sept 12 2023,

Good News the Work from home kits have been ship some offices have recieved them already hopefully in the next day or two they will arrive and the company can start assigning them in seniority order.

Take care Ross

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 September 08 2023

Re: Wfh Phase 2

Hi Everyone, 

We have been following closely and communicating with company in regards the WFH kits for the Phase 2 folks. Just as everyone, those waiting for their kits. We are again, disappointed with the company setting the expectations and failed to meet them. Once we get any updates, we will provide further info. Keep Calm and Carry on for now. 

Your Union team

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08/31/2023     re: Family Responsibility Leave

Clarifications on the policy in regards to FRL. Here is what your Bargaining Committee has negotiated back in March 2023

Reasons to use FRL listed here 

https://www.canada.ca/en/employment-social-development/programs/laws-regulations/labour/interpretations-policies/family-responsibilities.html

March 14, 2023 at 12:00 PM

Unifor's negotiated Settlement on 10 Paid Sick days for Federally regulated employees

This is to follow up regarding Air Canada Aeroplan’s implementation of the new federal legislation on paid sick leave, which was shared on February 23, 2023.

Your Unifor Bargaining Committee continued discussions with the company, and we are pleased to share the following information on what you can expect from the new paid sick leave provisions being introduced:

• Effective immediately, ten (10) Paid Medical Leave days and 64 hours (full-time) or 32 hours (part-time) Family Responsibility Leave hours will be made available to you.

• The new Family Responsibility Leave hours will replace both the Family Care Days (as described in Article 11.10.01 of our collective agreement) and the “Federal Family Responsibility days”, so that instead of 3 paid days (FR), you will have a single allotment of Family Responsibility Hours which can be used for any of the reasons listed under the federal Family Responsibility code (see link).

• If you are using Family Responsibility Leave hours on a day where you have picked up an additional shift, the hours of the additional shift will also be deducted from your Family Responsibility Leave hours.

• Medical Leave days will be deducted in 1-day increments, whether you call in sick before the start of your shift or part-way through your shift as per the code. However, Family Responsibility Leave can be used by the number of hours required.

• If you are scheduled to work a double (including partials) but you are sick that day, you will be paid for both shifts however it will count as two (2) Paid Medical Leave days.
    

OTHER IMPORTANT DETAILS

• Any sick day taken between January 1, 2023 and now will be deducted from the 10 Medical Leave Days. If you reported the absence due to Family Care (under Article 11.10.01) will come out of the 64/32-hour Family Responsibility hours. If you find any errors in the company’s conversion, please notify your District Chairperson.

• Employees may bank any unused Medical Leave days, to a maximum of 14 days, for use exclusively during the waiting period for GIDIP benefits (The GIDIP Bank).

• During the GIDIP waiting period, employees shall deplete available days in the following order:

  • A) Any days of Medical Leave available

  • B) Any days in the GIDIP Bank; and then

  • C) Any hours in the employee’s existing sick bank (Legacy Bank)

• Withdrawal from these banks will be made according to the employee’s preceding work schedule.

• Existing GIDIP Bank balance up to now will be moved over to the Legacy Bank, remain in hours, and be depleted in hours.

If you have any questions, please contact your District Union Office.

In Solidarity,

Unifor/Aeroplan Bargaining Committee
Ross McConkey
Vince De Sua
Jacky Lui
Angelina Trignano
Tammy Moore – President, Unifor Local 2002
Frances Galambosy – Unifor National Service Representative, Airline Sector
Leslie Dias – Unifor Director, Airlines Sector

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08/28/2023                      *****Another pay cheque error*****

Please check your pay stub apparently another error may have occurred the mistake was August 18th. Report to scheduling please copy union. We will be following up with the company.

Your Union Team.

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8/28/2023                                                           WRITS FOR ELECTION ARE HERE!

Election | Élection

TO: Local 2002 members

Aeroplan D104

FROM: Unifor 2002 elections committee

DATE: 28 August 2023

SUBJECT: Election for the following position:

1 District Chairperson

5 Vice Chairperson(s)

2 Health & Safety Representative(s)

NOTICE OF WRIT OF ELECTION

This notice is to advise all members of Unifor Local 2002 that,

in accordance with the Bylaws of Unifor Local 2002, an

election will take place for the above-mentioned position.

The term of office for all elected workplace representatives

of Unifor Local 2002, except for bargaining committees, is

three (3) years and begins on November 1st of each election

year (Bylaws, Article 4.9.05 (c)).

Any member in good standing may run for election for the

position by submitting a completed nomination form to the

Unifor Local 2002 office via:

Fax: (905) 678-0100 or 1-866-635-5956

Email: admin2@unifor2002.org

Candidates may submit a Statement of Qualifications by the

nomination deadline. Read the Guidelines for Candidates for

deadline and details.

Nominations and signed Code of Conduct must be received

no later than NOON Eastern time on 11 September 2023.

Nominees MUST confirm that the nomination was received

by calling the Local’s office:

(905) 678-1551 or 1-888-226-8885.

All candidates shall be able to withdraw their nomination no

later than NOON Eastern time on 15 September 2023.

Nominations and Statements of Qualifications will only be

accepted between: Noon Eastern time 28 August 2023 and

NOON Eastern time on 11 September 2023

Nomination forms accompany this writ and more can be

downloaded from the Local 2002 website:

www.unifor2002.org

**************************************************************************************

Election | Élection

TO: Local 2002 members

Aeroplan D104

FROM: Unifor 2002 elections committee

DATE: 28 August 2023

SUBJECT: Election for the following position:

(1) Bargaining committee member,

Standing

NOTICE OF WRIT OF ELECTION

This notice is to advise all members of Unifor Local 2002 that,

in accordance with the Bylaws of Unifor Local 2002, an

election will take place for the above-mentioned position.

The bargaining committee shall assume office November 1,

2023. The term of office ends October 31, 2026.

Any member in good standing may run for election for the

position by submitting a completed nomination form to the

Unifor Local 2002 office via:

Fax: (905) 678-0100 or 1-866-635-5956

Email: admin2@unifor2002.org

Candidates may submit a Statement of Qualifications by the

nomination deadline. Read the Guidelines for Candidates for

deadline and details.

Nominations and signed Code of Conduct must be received

no later than NOON Eastern time on 11 September 2023.

Nominees MUST confirm that the nomination was received

by calling the Local’s office:

(905) 678-1551 or 1-888-226-8885.

All candidates shall be able to withdraw their nomination no

later than NOON Eastern time on 15 September 2023.

Nominations and Statements of Qualifications will only be

accepted between: Noon Eastern time 28 August 2023 and

NOON Eastern time on 11 September 2023

Nomination forms accompany this writ and more can be

downloaded from the Local 2002 website:

www.unifor2002.org

************************************************************************

8/21/2023

Hello Everyone,

I need to discuss the shift survey and how we use them to develop shifts and how we have to honor what we write on them. The committee goes through and keeps record of all request. The utopia would be when the requests match the Company's requirement unfortunately every shift build there comes a point where it is not possible to keep filling requests because the requirement will not be met. It is important to keep your shift survey current and to list other options  like first choice as well 2nd, 3rd, 4th etc. It  is part of what the committee tries to do is get you an alternative from your list if they can not build your first choice.  But please remember to be realistic as your shift should focus around what your seniority is.

Very Important , If your shift gets built from your request you must take it. If you were to take someone else's shift it snow balls and forces others to also have to make alternative choices and it becomes a massive problem for many. We have never forced that what you chose is what you get but this last bid it affected many. So again please take the shift that is built for you.

Appreciate you taking the time to understand this,

Ross.

*****************************************************************************

Celebration of Life for Sheila Papa

We are deeply saddened by the news of Sheila's recent passing.  For anyone who wishes to attend the Celebration of Life for Sheila Papa, it will be held at 6501 Deer Lake Ave, Burnaby on Sunday August 27 at 1800.

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Aug 10, 2023

Hey Everyone,

It has come to our attention, the company has made errors on our upcoming pay ( Jul23-Aug05 ) Please double check if you are paid properly. Due to pay normalization, your timebank may have been deducted to cover the shortfall. Please send pay issues to Scheduling if discovered an error. 

Thanks

Your union team 

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July 31, 2023

Quick update,

Hello everyone, most of you are aware the new shift is in the works and we are Building August 7th. Make sure your preferences are submitted. The bid date is August the 15th. schedule will commence September 10th. Still waiting on the requirement information for relief for T-ops.

Work From Home Kits, We are still trying to clarify when we will see them. The company has been a little vague only telling us between July 31st. till Aug  31st. You have been selected it will happen, hopefully sooner than later.

August 1st. the Health and  Welfare account is back remember up to 300.00 for full time. and 150.00 for part time details below.

https://www.unifor2002.org/resources/UNF/PDF/2023/GIDIP-Health-claim-form_EN-2023.pdf

I hope you all have been able to enjoy some time in the sun this summer,

Take Care,

Ross

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July 31, 2023.                                        ** Health and Welfare account News ** It's Back!!!!  **

Unifor Local 2002 Health and Welfare Trust Board of Trustees is pleased to announce the 2023-2024 Health Spending Account Benefit. Your Trustees recognize your changing needs when it comes to Group Benefits. The Health Spending Account gives you considerable flexibility and control. Based on your own individual requirements and health priorities, you decide where to spend your Health Spending Account dollars. For a Limited Time Period Unifor Local 2002 Health and Welfare Trust will make available a spending account for each eligible Member. This benefit is fully funded through funds previously negotiated through the Collective Agreement process. Since these funds are derived from the EI Rebate, they cannot be used towards the GIDIP benefit enhancements. This benefit is tax-free to Members, except in Quebec where it is taxable by the provincial government. What You Should Know: Effective Date: August 1, 2023. You will be able to submit receipts for expenses incurred from August 1, 2023, through to July 31, 2024. Claims must be received in the office of the Plan Administrator by 12:00 noon (EST) July 31, 2024. Any unclaimed credit amounts at the end of July 31, 2024, are forfeited. Amount Available to You: Full-time Members: $300.00 Part-Time Members: $150.00

 Who is Eligible: • Active Members contributing GIDIP premiums on August 1, 2023. • Disabled Members in receipt of GIDIP benefits. • Active Members aged 65 plus and Retirement Phase In. You can also submit claims for your dependents (spouse, common-law spouse, and children) including parents and grandparents who are considered dependents under the Income Tax Act). Who can receive Health Spending Account Payments? Payments from a Health Spending Account are only made payable to the Member. Therefore, dental claims that may be assigned cannot be reimbursed from the Health Spending Account to the dentist.

 HEALTH SPENDING ACCOUNT BENEFIT 2023-2024 Types of Expenses you can claim through a Health Spending Account: You can use the Health Spending Account credits for expenses considered eligible by the Canada Revenue Agency such as (but not limited to): • Deductibles or co-insurance • Prescribed medications such as Viagra or fertility drugs • Major dental work including bridges, crowns, dentures, and orthodontics • Vision care expenses including laser eye surgery For more information on expenses considered eligible by the Canada Revenue Agency, visit their website at: www.cra-arc.gc.ca/ (enter Lines 33099 and 33199 in the Search box).

 How do I submit a claim under the Health Spending Account: Claims that are not covered or not paid in full by your Group Insurance Plan can be submitted under the Health Spending Account by completing a claim form downloaded from the Unifor Local 2002 GIDIP website and attaching the receipt(s) and explanation of benefits. Send the application to gidip@canben.com. Up to 100% of allowable expenses can be reimbursed. All eligible claims covered under your Group Plan must first be submitted to your Group Insurance Plan (regardless of whether you have previously reached your maximum for a specific claim). Claims eligible under your Group Plan will only be considered upon receipt of a copy of the receipt/claim form and a copy of Payment Summary indicating the Service Dates. Please note that a Claims Summary indicating the Submitted Date will NOT be acceptable.

 Please note, electronic and cut and past signatures on the claim form will not be accepted. The Plan Administrator requires a ‘wet signature’ to consider a claim submission. How will you know your Health Spending Account balance? When your claim is paid, you will receive an Explanation of Benefits (EOB) statement via e-mail that itemizes the amount claimed, the amount eligible, the amount reimbursed, as well as your remaining health spending account balance. Should you have any questions regarding this benefit, contact Canadian Benefits Consulting Group who will be pleased to assist you. 

YOUR GIDIP BOARD OF TRUSTEES Sophia Michailidis Chairperson (Eastern Region) Ross McConkey Terry Carlucci Secretary/Treasurer Trustee (Central Region) (Pacific Region) Martin Melanson Astrid Metzler Trustee (Atlantic Region) Trustee (Western Region) 

To British Columbia Local members,

RE: Labour Day at the PNE 2023

Greetings,

Join your fellow Unifor members at our free Labour Day event at the Pacific National Exhibition on September 4, 2023. Labour Day is a holiday that allows workers and their families to come together and celebrate the accomplishments of the Labour movement.

Unifor BC Regional Council is pleased to offer free gate admission passes for our members and their families, please register early as limited passes are available upon a first come first serve basis.

REGISTER HERE

Early Bird Registration:   If you register before August 14th you will be entered to win a PNE fun ride daily pass.

On September 4th we will be meeting at the Maritime Labour Center (1800 Triumph Street) from 9:00 a.m. to 11:00 a.m. where you can pick up your gate admission passes.

Unifor will provide free bus shuttles between the meeting point and the P.N.E.

Shuttle buses from the MLC to the PNE begin at 10:30 a.m. and go until 1 p.m. Return shuttles depart the PNE at 4 p.m., 5 p.m. and 6 p.m. Precise information about pick up PNE location will be available on September 4.

REGISTER HERE

We are looking forward to spending Labour Day with hundreds of Unifor members and their families.

In Solidarity,

Leanne Marsh                      Gavin McGarrigle

BC Regional Council Chair Western Regional Director

*** Unifor members are eligible to reserve a total of six (6) gate admissions passes for themselves plus five (5) of their family members. Passes must be picked up in person at the Maritime Labour Centre on September 4th between 9:00 am and 11:00 am. Tickets will not be distributed in advance or at the gate.

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July 10,2023

Hello everyone, I hope your all finding some time to enjoy this summer we are having,

A couple of updates,

Keep your eyes open for the Gidip health and Spending Account this year its 300.00 for full time, 150.00 for part time. The Application process will commence August 1st and this year it will be electronic. Instructions will be available shortly. Please keep in mind this is for expenses that occur from August 1st or after.

The Company has committed to backfilling a vacant T-ops line after July 31st. and adding relief lines for the fall schedule bid. Stay tuned as this will be communicated in detail closer to the dates.

At the recent Umhq The bargaining committee spoke about the constant failures of the system and the stressful toll it has on the agents. They seem to believe things are better now and not as bad as they were when harmony was launched. Again we spoke loud and clear about the company could not be further out of touch from what you all experience. This issue is far from over.

We spoke about how we need the Company needs to implement the proper sick and family responsibility bank info as we are having many issues and tracking time is very difficult to impossible. They claim this is something they are finding hard to install but are actively searching for a solution.

We asked about reconciliation and why it was delayed till may this year, and asked for it to be more around March if possible.

We asked about wfh allotments for the rest of the year. The company responded that we are at 75% and they will not permit anymore for 2023.

We had high lighted our concerns about call recording capturing conversations when agents are not with customers. The Company explained they have to be on a active call for it to record any conversation.

We discussed Hiring, The Company informed us that between the two offices 3 more classes were planned for this year, Montreal just filled one so 2 more left for 2023.

The hope is you all have a good summer before the busy fall presents itself.

Take Care,

Ross

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June 7, 2023

BC Day Stat Printing Error

For those of you that use the Unifor Calendar, please note there is an error showing what day the Civic holiday is in August. The correct date is Monday August 7, 2023 not August 1. 

GIDIP DISA-BULLETIN

ISSUE 2012| JUNE 2023

Welcome to another edition of GIDIP Disa-Bulletin. In this issue, Your GIDIP Board of Trustees’ focus is to highlight GIDIP Plan Design improvements.

GIDIP APPLICATION DEADLINE

Many GIDIP claims get delayed because their documentation is incomplete. To assist your Plan Administrator in getting your GIDIP application processed in a timely manner, complete claim documentation is required. A complete claim application includes:

1) Plan Sponsor Statement completed by Air Canada

2) Member Statement, completed by you

3) Attending Physician Statement, completed by your physician

These three claim statements, known as ’written proof of loss’ must be received by the Plan Administrator within 3 Months after the 7-day waiting period. We recommend submitting your claim application as soon as possible following the 7-day waiting period. If claim documents are received after the 3 Month period, your claim will be declined as a ‘Late Submission’.

EMPLOYEE SICK DAYS

Employees of Air Canada are provided with 10 paid sick days per year. For your general information, this does not change the 7day waiting period for your GIDIP claim.

TRAVELLING WHILE ON GIDIP 

Should you wish to consider travelling during your disability period, written permission from your attending physician is required prior to your departure as well as the approval of your Canadian Benefits or Manulife Case Manager. Your trip should not have a negative impact on your recovery. Your benefits may be carved out or terminated without prior approval.

During a “modified” return to work, shift trades, vacations, and leaves of absence are not permitted prior to your return to work.

Please notify your Canadian Benefits or Manulife Case Manager, as soon as possible when you’re planning your return to work. Your Case Manager needs a minimum of two (2) weeks' notice to arrange a return to work with Air Canada on your behalf.

If you are planning to return to work after your claim has been declined or terminated because you did not meet the definition of disability under the terms of the plan, please notify your Trustee and your Case Manager of your intention. You have the right to appeal, and many claims are subsequently approved, usually as a result of additional medical information not previously submitted.

ELECTIVE PROCEDURES AND BENEFITS FRAUD

GIDIP benefits are not payable for surgical procedures elected for cosmetic purposes.

Unfortunately, Benefit Fraud hurts us all. You can be part of the solution. If you suspect benefit fraud, please fill out the form in the link provided with the Insurer:

manulife.ca/shareandprotect  

Manulife will keep this information confidential and use it only for investigative purposes.

If you are on claim and working, or receiving any other income, please notify your Canadian Benefits or Manulife Case Manager immediately.

GIDIP REGIONAL TRUSTEES:
  

Terry Carlucci
Central Regional GIDIP Trustee

Toronto Airport – YYZ;
Toronto Call Centre – YYZRR;
Customer Journey Mgr. – CJM;
Ottawa Airport – YOW
Flight Ops Crew Schedulers – YYZ

*****

Sophia Michailidis
Eastern Regional GIDIP Trustee

Montreal – Trudeau Airport – YUL;
Montreal Call Centre – YULRR;
Montreal Aeroplan – YUL AE;
In Flight Crew Schedulers – YUL/YYZ
Quebec City Airport – AC YQB

*****

Martin Melanson
Atlantic Regional GIDIP Trustee

St. John’s NF Airport – YYT;
Halifax Airport – YHZ;
Saint John Call Centre – YSJCC

*****

Astrid Metzler
Western Regional GIDIP Trustee

Calgary Airport – YYC;
Edmonton Airport – YEG;
Calgary Customer Relations – YYC CR
Winnipeg Airport – YWG

*****

Ross McConkey
Pacific Regional GIDIP Trustee

Vancouver Airport – YVR;
Vancouver Aeroplan – YVR AE;
CLS Catering

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May 25, 2023

Good Morning,

Round two of WFH or telework.

29th of May to June 12 everyone that wants work from home will need to submit to the company their intent, the members that are currently at home are required to re submit!

19 of June you will be notified and set up for a speed test for your internet.

Round Two if you need it for speed tests will be 10 July.

The first sets will be handed out on 31July and over a few days until all sets are received,

Based on Numbers, round three for Oct. may be delayed as we may have achieved the 75 percent threshold for this year.

Take Care,

Ross.

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May 24,2023

Hello Everyone,

We will not be having a summer bid, the current shift will be extended until the fall. We will be adding relief to travel ops but ouside of the bid by seniority.

The Company will sharing this information with you shortly.

Take Care,

Ross

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April 20 2023.

As I am able to communicate to you more changes that have come forward about the sick policy, please read the bulletin the company released from scheduling,

The coding is changing no more absents w/ permission it will be coded unusual absence.. this will prompt you to explain to your manager your circumstances.

The other change in coding missing agent will now be coded Abs without permission.

The policy has been adjusted Four different times and I communicated different info earlier and have had to re-advise twice now. Sorry if that has confused some of you as that information was clarified and still changed and we were living this in real time.

Family responsibilty leave FR. 

When you call you will have to provide who when why. If you request a Dr appointment for yourself it will code you unusual absence and prompt a conversation with your csm.

If you request time to attend to a love one it will code you FR.

These changes we are told comply with are from the new sick policy that has recently been inserted by the Federal Government.

Please continue to send any coding that occured befor this was finalised that appears to be coded different to what you requested and we will work to get it correct.

Take Care,

Ross

**********************************************************************************************************************************************************************

April 18, 2023

Hello Everyone,

To help facilitate the fixing of bank hours from the company coding please send a quick email stating the following,

The Date

The request,  for example 2 hours FC and a whole day was given

What you received from the company  (the code applied ) and what they took from your bank.

This would be applied from Jan 1 until now. Some of the coding may be correct so please double check. This switching over to the new sick process and banks has been evolving . The company has an obligation to fix the codings that were applied in error.

I will compile the emails and forward to the company on your behalf. At the onset if I filed  grievances for some, please forward nothing as they will be put forward on your behalf.

The quicker we can forward to the company the quicker they can start working on this list.

Take Care,

Ross.

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April 17 2023

To: Local 2002 Members

From : Unifor 2002 Elections Committee

Subject : Election for the following position(s):

• President 

• Secretary Treasurer

• Vice-President - Pacific Region

The following members were officially nominated at the close of nominations on:

April 10, 2023. 

Click a candidate's name to view their Statement of Qualifications.

President 

• Tammy Moore - (Acclaimed)*

Secretary Treasurer

• Charlotte Pape

• Wade Ireland 

Vice-President - Pacific Region

• Luis Garcia Mendez

• Anca Pricop

Members will vote by electronic balloting only. Electronic Voting dates and times:  Begins Thursday, April 27, 2023 at 12:00 Noon and ends Tuesday, May 02, 2023 at 11:59 AM. 

Your Elector ID and password will be sent by email. 

In solidarity,

Manon Camiré

Unifor Local 2002 Elections Committee Member 

***************************************************************************************************************************************************************************

April 6, 2023

UMHQ UPDATE,

Good Morning,

The Bargaining committee just wrapped up our meeting on Tuesday March 4 here are some of the highlights

We had requested Reading Time, understanding how important being educated before you jump in everyday is to our members you would think this was a no brainer. The Company immediatly after much debate rejected our request. They stated they already do enough through huddles and info sheets. 

2nd round of Tele Work, Most likely end of April May you will be contacted if you are eligable and you will get a speed test. Early july most likely you will get your laptops and be on your way. It will be similar to last time over a few days.

The Company requested a few weeks ago that they wanted to do Power listening, basically agents will listen to 5 calls and grade these calls that our colleagues were taking. We rejected this practise for a gambit of reasons but most of all this is QA (management) territory we foresee a number of issues that could impact our agents negatively.

We spoke about Compliance and the endless fraud calls we are getting. We offered they bring this work back into the bargaining unit, they refused. They commented they have hired 2 more managers and claim that the backlog shoud be cleared by end of April.

We asked when we could expect to see our time banks on our pay stubs, and the corrections still outstanding to coding errors with the new sick policy. They advised us they our still working on it but said hopefully shortly.

We highlighted the training issues we are having in both offices and the company needs to de-centralize this much needed function. 

Other topics,

The Company advised us, do to our complaint,  ABS absence coding for appointments ect, will be re-instated.  But they did say when applicable they request notes.

A change to the Family Responsibilty Leave in how you requested was explained. You will have to call into the IVR sick line it will give you five options, please follow all of the options or it will attach a code and you will have to deal directly with your TM. This process you will have to advise why you are requesting the FR time, again please be aware how you request this anything SICK will prompt you a whole sick day. The Company said any requests that are not the standard eg. like blood test physio perhaps need to take child to doctors may prompt a follow call from your manager. Again if everything is explainable you need not worry.

Take Care

Ross.

 *********************************************************************************************************************************************************

March 30, 2023

Hello Everyone,

A quick update for you,

The new sick day policy is in effect a few things you need to know,

Only call in sick for full sick days, they do not recognise partial or hours so use it for whole day instances ONLY.

Your Family Responsibilty Leave (64 hours) can be used for partial or hourly. Make sure when requesting this you dont mention sick time, in fact you are not required to advise the company who or why you need to use them.

The Company has advised they will not be allowing absence requests ABS for dr appointments or anything any more, your union has filed a grievance for this and will advise you as we progress and for the time being please use FRL .

Jack and I will be traveling to Montreal Sunday for the UMHQ meeting and I will advise you shortly after the high lights from this meeting.

There will be no coverage in the office on Monday the 3 and Tuesday the 4. All reps have other committments unfortunately. Please reach out by email I will monitor from YUL if you need assistance.

Take Care,

Ross

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March 27 2023

Unifor Local 2002 members: Election - (1) Vice-President for each region

March 27, 2023 at 8:00 AM

TO: Local 2002 members

  
FROM : Unifor 2002 Elections Committee

  
SUBJECT : Election for the following position(s):

• (1) Vice-President for each region:
  Pacific, Western, Central, Eastern, Atlantic, Jazz CSA/ACS/CS and Jazz Aviation/Technical Services

NOTICE OF WRIT OF ELECTION

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position(s).

The term of office for these elected officers of Unifor Local 2002 is three (3) years and begins on June 1st of each election year. (Bylaws, Article 4.6.02).

Any member in good standing may run for election for the position by submitting a completed nomination form to the Unifor Local 2002 office via:

Fax:
(905) 678-0100 or
1-866-635-5956

Email:
admin2@unifor2002.org

  
Candidates may submit a Statement of Qualifications by the nomination deadline. Read the Guidelines for Candidates for deadline and details.

Nominations and signed Code of Conduct must be received no later than NOON Eastern time on 10 April 2023. Nominees MUST confirm that the nomination was received by calling the Local’s office:

(905) 678-1551 or
1-888-226-8885

  
All candidates shall be able to withdraw their nomination no later than NOON Eastern time on 14 April 2023.

Nominations and Statements of Qualifications will only be accepted between

NOON Eastern time on 27 March 2023 and NOON Eastern time on 10 April 2023

Unifor Local 2002 members: Election - President, Secretary-Treasurer

March 27, 2023 at 8:00 AM

TO: Local 2002 members

  
FROM : Unifor 2002 Elections Committee

  
SUBJECT : Election for the following position(s):

• President

• Secretary-Treasurer

NOTICE OF WRIT OF ELECTION

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position(s).

The term of office for President and Secretary-Treasurer is three (3) years and begins immediately following the election. There may be a 30-day transition period. (Bylaws, Article 4.4.02, 4.5.02.)

Any member in good standing may run for election for the position by submitting a completed nomination form to the Unifor Local 2002 office via:

Fax:
(905) 678-0100 or
1-866-635-5956

Email:
admin2@unifor2002.org

  
Candidates may submit a Statement of Qualifications by the nomination deadline. Read the Guidelines for Candidates for deadline and details.

Nominations and signed Code of Conduct must be received no later than NOON Eastern time on 10 April 2023. Nominees MUST confirm that the nomination was received by calling the Local’s office:

(905) 678-1551 or
1-888-226-8885

  
All candidates shall be able to withdraw their nomination no later than NOON Eastern time on 14 April 2023.

Nominations and Statements of Qualifications will only be accepted between

NOON Eastern time on 27 March 2023 and NOON Eastern time on 10 April 2023

New Shedule and Bid                                                                                                                                                    March 15, 2023

Key dates

Scenario New Schedule April 23rd, 2023

Week of March 13, 2023

Discussions with shift committee (headcount shift types, etc.)

Thursday, March 16th, 2023

Requirement delivery to Union

Week of March 20, 2023

Shift Committee

Tuesday, March 28, 2023

Shift Bid VAN & MTL

Friday, April 7th , 2023

Release of schedule

Sunday, April 23rd, 2023

New Schedule Start

Don't forget to submit your surveys,

Ross.

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Aeroplan: Unifor's negotiated Settlement on 10 Paid Sick days for Federally regulated employees

March 14, 2023

This is to follow up regarding Air Canada Aeroplan’s implementation of the new federal legislation on paid sick leave, which was shared on February 23, 2023.

Your Unifor Bargaining Committee continued discussions with the company, and we are pleased to share the following information on what you can expect from the new paid sick leave provisions being introduced:

• Effective immediately, ten (10) Paid Medical Leave days and 64 hours (full-time) or 32 hours (part-time) Family Responsibility Leave hours will be made available to you.

• The new Family Responsibility Leave hours will replace both the Family Care Days (as described in Article 11.10.01 of our collective agreement) and the “Federal Family Responsibility days”, so that instead of 3 paid days (FR), you will have a single allotment of Family Responsibility Hours which can be used for any of the reasons listed under the federal Family Responsibility code (see link).

• If you are using Family Responsibility Leave hours on a day where you have picked up an additional shift, the hours of the additional shift will also be deducted from your Family Responsibility Leave hours.

• Medical Leave days will be deducted in 1-day increments, whether you call in sick before the start of your shift or part-way through your shift as per the code. However, Family Responsibility Leave can be used by the number of hours required.

• If you are scheduled to work a double (including partials) but you are sick that day, you will be paid for both shifts however it will count as two (2) Paid Medical Leave days.
    

OTHER IMPORTANT DETAILS

• Any sick day taken between January 1, 2023 and now will be deducted from the 10 Medical Leave Days. If you reported the absence due to Family Care (under Article 11.10.01) will come out of the 64/32-hour Family Responsibility hours. If you find any errors in the company’s conversion, please notify your District Chairperson.

• Employees may bank any unused Medical Leave days, to a maximum of 14 days, for use exclusively during the waiting period for GIDIP benefits (The GIDIP Bank).

• During the GIDIP waiting period, employees shall deplete available days in the following order:

  • A) Any days of Medical Leave available

  • B) Any days in the GIDIP Bank; and then

  • C) Any hours in the employee’s existing sick bank (Legacy Bank)

• Withdrawal from these banks will be made according to the employee’s preceding work schedule.

• Existing GIDIP Bank balance up to now will be moved over to the Legacy Bank, remain in hours, and be depleted in hours.

If you have any questions, please contact your District Union Office.

In Solidarity,

Unifor/Aeroplan Bargaining Committee

Ross McConkey

Vince De Sua

Jacky Lui

Angelina Trignano

Tammy Moore – President, Unifor Local 2002

Frances Galambosy – Unifor National Service Representative, Airline Sector

Leslie Dias – Unifor Director, Airlines Sector

Unifor Local 2002: Writs of Election at Convention for Committees

March 13, 2023 at 9:05 AM

TO: Local 2002 members

FROM: Unifor 2002 elections committee

SUBJECT: Election for the following positions: 

• Chairperson of the Board of Trustees

• (2) Board of Trustees members

• (3) Local 2002 Elections Committee

• (3) Constitution and Bylaws Committee

NOTICE OF WRIT OF ELECTION

This notice is to advise all members of Unifor Local 2002 that, in accordance with the Bylaws of Unifor Local 2002, an election will take place for the above-mentioned position(s).

The term of office for all elected representatives of Unifor Local 2002, except for bargaining committees, is three (3) years and begins on the first day of the month following the election (Bylaws, Article 4.7.03, 4.8.02 & 4.13.01).

Any member in good standing may run for election for the position by submitting a completed nomination form to the Unifor Local 2002 office via: Fax: (905) 678-0100 or 1-866-635-5956 Email: admin2@unifor2002.org

Candidates may submit a Statement of Qualifications by the nomination deadline. Read the Guidelines for Candidates for details.

Nominations and signed Code of Conduct must be received no later than NOON Eastern time on 27 March 2023. Nominees MUST confirm that the nomination was received by calling the Local’s office: (905) 678-1551 or 1-888-226-8885.

All candidates shall be able to withdraw their nomination no later than NOON Eastern time on 31 March 2023.

Nominations and Statements of Qualifications will only be accepted between: NOON Eastern time on

13 March 2023 and NOON Eastern time on 27 March 2023.

Please click here for the Writs of Election File.

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February 27,2023

************************* Membership Meeting ******************************

Hello Everyone,

On March 9th. we are holding a membership meeting from 1230 - 1430.

Key agenda Items,

New 10 day sick policy

Work from home

Any other concerns

Please email any other items or show up ask your questions.

See you at the executive board room at 1230

Take care,

Ross

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Feb. 24, 2023

In follow up to yesterdays' news, if anyone is affected with their pay or coded incorrectly, please forward to the union office. These cases will be grieved.Your bargaining committee is working diligently to challenge this.

Also correction to yesterday's email/bulletin, the article in the Aeroplan contract is 11.10.01. 

Feb 23,2023

 Aeroplan: Unifor challenges employer on federal policies

Hi everyone,

Yesterday evening, your Unifor Bargaining Committee was advised by Air Canada about its new Paid Sick Day Policy following the new federal rule that was put in place on December 31, 2022. The policy stipulates that members of our bargaining unit will (from now on) have 10 (ten) paid sick days per year (from January 1 to December 31). Therefore, sick time will no longer be calculated in hours. This means that members will be deducted one-day from their sick bank no matter how long their scheduled shift was.

The company also indicated that if in the even a member leaves sick at any point during their shift, they would be deducted 1 (one) full sick day.

Furthermore, the company informed us that Family Care Days (as described in article 11.10.01 of our collective agreement) will no longer exist. Air Canada specified that members can use the 3 (three) paid Federal Family Responsibility Days, and 2 (two) unpaid days per year (if needed).

Your Unifor Bargaining Committee strongly disagrees with this interpretation and will be challenging the company. We believe some aspects of it will be detrimental to our members’ interests. For one, the Family Care Days are part of our collective agreement and cannot simply be erased. The disappearance of the part sick days is also an issue.

Unifor will be filing a policy grievance today and we will keep you informed of any development to come.

In solidarity, Your Bargaining Committee:

Ross McConkey

Vince De Sua

Jacky Lui

Angelina Trignano

Frances Galambosy

Leslie Dias.

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February 9, 2023

Survey from Unifor Local 2002’s Women’s Committee

The Unifor Local 2002 women’s committee is asking members to participate in a short online survey. The survey will help us better understand our membership, and provide improved future communications.

CLICK HERE TO BEGIN

Inquiries and comments should be directed to: women@unifor2002.org

********************************************************************************

feb 01,2023

GIDIP Road show ZOOM Info 

Topic: FEB 2023 GIDIP Roadshow Presentation - Tuesday, Feb 7 Vancouver 1130 PST

Time: Feb 7, 2023, 1130 Pacific Time (US and Canada)

Join Zoom Meeting https://us06web.zoom.us/j/86530213872?pwd=dThzMDlLWXh3WXBKU0VXbmNGRVFqZz09

Meeting ID: 865 3021 3872

Passcode: 951933

One tap mobile

+16473744685,,86530213872#,,,,*951933# Canada

+16475580588,,86530213872#,,,,*951933# Canada

Dial by your location

+1 647 374 4685 Canada

+1 647 558 0588 Canada

+1 778 907 2071 Canada

+1 780 666 0144 Canada

+1 204 272 7920 Canada

+1 438 809 7799 Canada

+1 587 328 1099 Canada

Meeting ID: 865 3021 3872

Passcode: 951933

Gidip Road Show at the Fairmont Vancouver Airport The Mallard Room.

The Trustees from all regions will be present to answer questions and educate about your gidip plan. Hope you can attend.

The meeting will be from 1130 to 1330  hope you can attend. Zoom will be available, details will be posted when available.

Again hope you can attend,

Ross. 

************************************************************************************************************************************

Jan. 25, 2023

Work From Home Kits

The new confirmed wfh dates are for the week of Jan 30th spread out over 6 days by seniority. Company will by approve an hour for setup. 

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Air Canada: new and improved EAP service package

We are pleased to inform you that Unifor Local 2002 has concluded an agreement to upgrade the services offered by our Employee Assistance Program (EAP) provider.

Life Works already provides EAP services to other non-unionized and unionized employees at Air Canada other than Unifor. As of now, all members have access to a new joint service package with Life Works. By combining EAP service programs, we will enjoy the same features as before and more. For example, members will now also have access to basic virtual medical consultations.

We believe that Unifor members will benefit from a more comprehensive EAP experience at a better price by joining with other groups already using the same provider. This agreement is for a trial period of one year and we can opt out at any time if we are not satisfied with the service level.

Life is complex filled with challenges such as finances, relationships, retirement, and health concerns. We invite you to consult the link below to view the services offered by Life Works.

Please do not hesitate to reach out to one of your Union Bargaining Representatives or EAP Coordinator if you have any questions.

https://aircanada.lifeworks.com/

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December 22 2022'

The Union Team would like to wish everyone of you a very Happy Holidays!  Our Hope is you all find some peace through the next few days and a better stronger New Years in the coming year!

Take care be safe,

Ross

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December 19, 2022

Quick update,

In Toronto at our UMHQ 

last week we discussed a few items,

The Federal Governement has lesislated 10 paid sick days, as our contract has 8 we will recieve 2 extra days 10 in total to be used as FC or SK. These should be available in the new year. 

We highlighted the fact that whoever is in charge of Compliance (fraud) is failing and somthing needs to be done, you deal with the customers and the multiple call backs to have their issues resolved. We requested this work come back to the call centers.

I spoke about the snow day of horrors, I requested a policy and contingency plan like blocking hotel rooms in case of the worst. It was mentioned the agents that we denied superflex and due to lack of rest should be compensated for that day.

We talked about the new hire wage and that starting wage should be raised! cost of living is around $25.00 per hour. The Company claimed they were aware. We will be having further talks around this in the future.

Any of you that have to do the internet WFH Speed Test again heres a tip for you. Make sure no one else in the house is online, streaming or gaming it may make the difference.

Be careful on the roads most are skating rinks and starting this afternoon 15 cm of snow is expected. Drive slow keep distance between you and other cars and do not slam your breaks.

Take Care

Ross.

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Dec  8, 2022

Good Morning Everyone,

The schedule process is done, the Bid will be Tuesday the 13th  the Company should be sending out the information and schedules later today.

The Bargaining Committee will meet the Company for a UMHQ on the 14th. of December in YYZ. Some of the discussions will be around adapting a policy or process so we will be better prepared if we are hit with another snow event. We will also bring up our concerns around the compliance issues and lack of attention our customers are recieving. In addition the new law around 10 sick days and how the company will apply this. I will bulletin the meeting once we return.

You all have a good week end and remember work smarter and be safe.

Ross.

**********************************************************************************************************

Dec 01 2022,

Hey Everyone,

I have the 2023 Calendars  in the union office come by pick one up or email we will try to get one to you.

We will have a bunch in the bid room as well.

Please be careful the parking lot it is like an icerink today,

Take Care

Ross

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November 29 2022

A few updates for you,

Travel ops is being re introduced to Vancouver. Your next schedule, 10 postions will reside in Vancouver. Please keep in mind the shift will represent the operation so 7 days a week, from 6am till 930 pm, mornings nights and week ends. It's a start to what has been a long and overdue wait for us.

Your shift committee will be sitting next week, and the bid will take place the following week. The company should be communicating this shortly.

For the agents eligable the CBA bonus, it should be on your December 7 pay.

January 3 the first of the 39 additional WFH should be on their way, more to come June -July and then October!

Take Care Everyone,

Ross.

********************************************************************************************************************

November 10 2022

**********************************  Please respect a minute of silence **********************************

Hello Everyone, in office and working from home at 11:00 am November 11 please stand and honor the Men and Women whom made the ultimate sacrafice defending us. We enjoy the privlegde of living in one of the best country's in the world. We owe our continued respect and memory to the hero's that faced impossible situations to defend and maintain our way of life.

Again 11:00 am on Friday the 11th of November stop stand in silence for one minute.

Thanks

Ross.

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Nov 8 2022

Update: Vacation Bid will be 21 November, watch for company notification.

Ross.

Nov. 8 2022                         ****** Don't miss out surveys to announce your desire  to Work From Home are available to fill out ******************

Good Day everyone,   The Company sent out the surveys to all of you last night to opt. into  Work From Home. The first round in January will be 39 additional spots. In June- July 50 more and in October 50 more. If you already are at home you are required to fill them out as well. 

I have requested again for a firm date for Vacation bid and will post when I get a resoponse.

Take Care,

Ross

******************************************************************************************************************************

Nov. 7 2022

Hello Everyone, 

Firstly I need to address the message Delicia sent out about bathroom breaks, Unbelievable to me during a very stressful time as we are the guinea pigs to  perfect the Harmony System, That bathroom breaks are an issue for the company. YOU TAKE THEM WHEN YOUR BODY SAYS SO. Again anyone who is questioned about taking a bathroom break needs to report this to the Union! I wish I could just schedule the breaks for myself but unfortunately its not up to me. 

Vacation bid should be annouced soon I have spoken to scheduling and advised its geeting a little late to be doing this. Hopefully this week we have more info.

Please continue to work at a speed  that is condusive to your well being.

Take Care 

Ross.

****************************************************************************************************

Nov. 03 2022

Quick note for clarification,

The survey coming shortly to express your desire for work from home must be completed by eveyone even the agents already at home.

Take Care

Ross

**************************************************************************************************************************************

Introducing Telework 2.0

November 1, 2022

Dear Colleagues,

Air Canada and your Unifor Bargaining Committees (Revenue and Loyalty) are very pleased to announce that we have reached an agreement on the next steps to further expand the Telework program that will be introduced across the Customer Contact Centres branch in Canada. For our Customer Relations colleagues, the “work-at-home program” will be renamed Telework program and the necessary IT equipment required will be referred to as a Telework kit.

INTRODUCING TELEWORK 2.0

Telework will be available to all frontline employees in Revenue, Loyalty and Customer Relations. To be eligible you will be required to maintain an acceptable internet speed, a safe and secure designated workspace in your home and reside within a 120-minute radius from your office base.

Those interested in participating in the Telework program will need to respond to a survey that will be sent to your work email the week of November 7.

The program will be rolled in phases beginning in November 2022 and ending in November 2023. A certain number of telework kits will be made available at each office and awarded to eligible employees based on seniority. A greater number of kits will be allocated to our Saint John Revenue office to facilitate a telework pilot program launching soon. To address the employment gaps we have been experiencing, a select number of new hires will be brought into the company as a remote work force. This will allow us to better leverage our position to attract and retain new employees in an increasingly competitive job market and allow us to gain experience in onboarding a remote work group.

Our goal is to offer Telework to all frontline Customer Contact Centre team members in a controlled manner to allow a successful employee and management experience. The company and the union have agreed to a joint committee to review the work-at-home option for these functions.

LOOK OUT FOR THE TELEWORK SURVEY

With Telework 2.0, we will take another step in becoming a world-class environment for our employees while delivering excellent customer experiences.

Please look out for the telework survey in your inbox. Over the coming weeks, we will provide more information on program timelines and on the internet speed test requirements. Should you have any questions, please do not hesitate to speak to your local management and union representatives.

Thank you for your ongoing support and commitment to the Telework program.

Numbers for Loyalty

Phase 1 : Jan 3 - 24, 2023 

YUL: 31 YVR: 39

Phase 2 : Jul - Aug, 2023 

YUL: 50 YVR: 50

Phase 3 : Sep - Oct 2023 

YUL: 50 YVR: 50

Anthony Doyle, Vice President, Customer Contact Centres

Your Aeroplan Bargaining Committee,

Leslie Dias

Francis Galambosy

Vince De Sua

Stephen Lussier

Ross Mcconkey

Jacky Lui

***************************************************************************************************************

10/25/2022

Hello Everyone, a few things

I know you all are waiting for an update on bargaining re wfh. We have reached agreement and will be putting out a joint bulletin with details this week. Final things to finish then you will see the details. The meetings went well.

Some of you are asking about vacation bid, mid November between the 21 and 28 will publish details when provided.

I hope you are all adjusting to the new system, 

Take Care,

Ross

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