Message December 15.

Post date: Jan 6, 2011 6:06:19 PM

Importat message to all Members December 15.

Your Bargaining Committee has delivered a grievance to the Company this afternoon with regards to the I -Finder booking tool. The Company has violated Article 18 of the collective agreement, where the company must inform the Bargaining Committee of technological change 160 days prior to implementation. We will present this grievance at a step 2 hearing yet to be scheduled and will advise you as this proceeds.

In the meantime we request any calls that become escalated due to the lack of options the I Finder produces, be transferred to Leads as per the Company policy.

We understand what you are dealing with and do know as a result of this new tool that the customer satisfaction levels will drop. Please do not take this frustration personally. None of this is your fault. Your health is more important so please deflect the stress.

Take care,

Ross and Jane.