December 20th.

Post date: Jan 12, 2011 7:05:27 PM

Good Day everyone, December 20.

Walking around this morning all I could see is a very streched, stressed and concerned work force. It is very clear the I finder and everything it stands for is playing heavily on all of you. That fact is the company chose to implement a new tool that has reduced our capacity to excel and make a difference for our customers baffels all of us.

I will ask you to report all customer comments, concerns or complaints to the Union Office. We must continue to hold the customer in the highest regard as we always have in the past. Copy paste and email to the cawd104@gmail.com email address.

Any bug reports forward to the Union as well.

Your assistance is crucial in aiding the Union with our grievance.

Most Importantly please take care of yourselves.This is obviously the most challenging Holiday season any of us have had to work through in recent memory. Make time for your family and friends.

Cheers,

Ross.