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Post date: Sep 23, 2014 5:10:05 PM

**********************************************************Vacation time***************************************************************August 6 2014

Hello Everyone,

I will be on Vacation for the week of August 11th. until the 17th. The office will be staffed if you need to reach me please get the reps in the office to pass the message on to me.

Thanks,

Ross.

*****************************************************************Shift Update********************************************************August 5 2014.

Hello Everyone,

The summer seems to be slipping by quicker than I'm sure any of us want. I want to update you on the discussions we have had to date with the Company around the fall bid.

Yes the hours of operation for the support center will be spread through out the day to better support you.

They will look like this:

Open 0700 the next start time in YVR will be 0900 and the last start time will be 1300. The hours will be similar in the YUL office.

Leads hours on week ends will be more of evening coverage in YVR and mornings in YUL.

This change will constitute an open bid. The shift committee will sit on the 19th of August till the 22nd of August. We will bid 9-10 of September. You will start the new shift on September 28th. So please make sure we are up to date on your preferences.

Hope you all have managed to enjoy and take time for yourselves this summer,

In Sol,

Ross.

**************July 11 2014***************

*********************************MEMBERSHIP MEETING UPDATE LOCATION CHANGE******************************

The location of the membership meeting for Tuesday July 15, 2014 has changed to the 2nd floor AC boardroom. Take the east elevator to the 2nd floor training area. Turn left when you come out of the elevator and follow the signs.

******* Jul 08 2014 ********

Fundraiser is set for Christina ( Edda/Don's daughter) Tickets can be purchase with Jenney Molina or can arrange for you to pick up at the pub. Date is July 17th 5-7:30 burger/beer. We will be doing a 50/50 also. Let's help Christina...it's been almost a year of her fight...Hope you all can make it. Please Contact Jenney for info or message me 604 644 8710 .

***************************************july 03 2014***************************************************

Hello Everyone,

Please mark your calendars, we are having a Membership Meeting on July 15.

There have been many changes, developments have continued to be a way of life for you at Aeroplan. In attendance our new President Cheyl Robinson, Marcel Rondeau our executive assistant and Luis Melendez our VP.

Please come by the times are posted below,

12-1330

1400-1530

1600-1800

Location will be ** Air Canada Executive Boardroom ** located right by the Elevator so please revisit the web site or pop by the office and we will update you.

Rumour there could be some tasty snacks available...samosa's

Thanks Ross.

******************************************Jun 04 2014**************************************************

I need to remind you about your rights, some meetings have occurred lately with CSM'S. The discussions were around calls the analysts have provided to the CSM'S to address. This is a violation of the collective agreement. Firstly the company agreed to language around what calls they are allowed to produce at meetings. You have to be advised in advance of such calls that they wish to review. The random calls can never be produced in meetings with your CSM. The company agreed to these processes and never negotiated anything different with the union, so the fact that they once again they are barging ahead and conducting these meetings in violating your rights. Monitoring calls can only be used for coaching as per your collective agreement. If you are asked to attend any meetings to talk about any call you need to contact the Union immediately. Do not attend these without Union involvement.

Take Care

Ross.

*****************************************Jun 03 2014***************************************************

Message from the bargaining committee,

Aeroplan: Payroll system error

In January the company asked the union to meet and discuss a payroll concern that affects many of our members at Unifor 2002. The union agreed and met on January 24th. During this meeting the company advised us that due to a payroll system error, 462 employees had been over paid, while another 52 employees had been underpaid. This system error occurred between 2011 and 2012 affecting a total of 514 of our members.

During this meeting the company disclosed details of this pay error and explained how our members would be impacted financially.

After receiving all the information, we strategized to ensure that members would be impacted as little as possible. After several additional meetings it was agreed that all impacted employees will be shown a paper trail (including pay stubs) of where and when these individual errors occurred.

Employees will be able to repay the payroll error by using one of the following methods or a combination of methods (as per the selection form):

overtime bank

sick bank

GIDIP sick legacy bank

pay the full amount by one (1) cheque

differed payment

payroll deduction

The company has agreed to reduce the amount taken from the pay roll deduction from $150.00 to $75.00 for full time employees and $75.00 to $35.00 for part time employees. We strongly believe that this will provide relief to the employees that need to repay.

Additionally, Aeroplan has agreed to remove $500.00 from every member that was overpaid and owes money back due to this error. This means that any employee who was overpaid by $500.00 or less would have a write off of the overpayment that they had. It also brings the amount of affected employees from 462 to 86 and the 52 employees that had been underpaid will get the full amount paid back to them.

It is important for employees to read and understand the multiple options they have for the repayment process. If you do not wish to use all the options of repayment but rather just use the ‘payroll deduction’ option ($75.00 and $35.00) you do not need to fill the Election Form For Method of Repayment – this is the default option for repayment.

The bargaining committee believes that under these circumstances they were able to reduce the negative financial impact to the membership by providing multiple options for repayment.

In solidarity,

Your Aeroplan Bargaining Committee:

Vince De Sua

Stephen Lussier

Ross McConkey

Jane Winfield

Cheryl Robinson, Local 2002 President

Marcel Rondeau, Local 2002 Executive Assistant

Leslie Dias, Unifor National Representative

******************************************Jun 2 2014**************************************************

Delegates celebrate ‘the full force of our union’

Nearly 180 delegates and guests attended the Local 2002 triennial convention at the Unifor Family Education centre in Port Elgin, Ontario on May 27-28, 2014.

The convention enables elected representatives to debate and vote on resolutions, engage in informative discussions and presentations and to collectively strategize and seek solutions in these challenging and changing times.

For the first time at convention, social media played an ongoing role in communicating to delegates and members. Twitter, Facebook and Flickr (photo sharing) were all utilized in real time allowing followers to interact remotely. Incorporating these tools allowed for greater access and transparency for everyone interested in Local 2002’s convention process.

Be bold, says Dias

Although Unifor represents 796 different locals and nearly 3200 bargaining units across Canada, National President Jerry Dias revealed his in-depth and informed comprehension of our local and our particular issues in an impassioned kick-off to convention.

"Think about the proud Unifor members who, through no fault of their own, have lost their jobs and about the failure of government to protect workers,” he said in his opening remarks. "We can’t allow what happened to [contracted out] United and Impark members to continue to happen.”

Dias called on members to be bold, and said they must make dramatic gestures to achieve justice in the [transportation] industry.

Retiring from the job; not the fight

Outgoing President Jamie Ross detailed and applauded the efforts of the leadership, executive assistants, co-ordinators and staff of the Local. She spoke of our many successes over the past three years.

"I am very proud to have served you for the past three years as your president,” she said. "You have become empowered and engaged; you are heard, and you matter.”

Financial report

Financial Secretary Wade Ireland presented the Local’s financial statements and a detailed accounting of expenses over the past three years, explaining the new dues structure, negotiation expenses and administration at local headquarters.

Democracy at work

Our Local 2002 bylaws are the rules and regulations that govern our Local. They can only be changed or altered at convention when delegates debate and vote on various resolutions submitted by districts, the local executive board and the bylaws committee. This year, many first time delegates made their way to the microphone to offer their perspectives on a variety of issues.

Young Worker’s Committee

With 35 members spread across the country, the goal of our newest committee is to give voice to all young workers. During an energetic presentation, regional representatives Alison Buckner, Simon Lau and Jimmy Zahnoun called on delegates to spread the word and encourage the ‘leaders of tomorrow’ to come forward.

"You can ask us anything,” said Alison, describing the committee’s interactive web page. "And if we don’t have the answer, we promise to find it.”

Together We Can Make a Difference

Kicking off the second day of convention, advocates Linda Mryka and Jacqueline Collette launched a new initiative from the human rights department entitled, Together We Can Make a Difference. Colourful posters were handed to each delegate to take back and display in their respective bases. Watch our local website over the coming months for updates about this important campaign.

History of Local 1990 in the making

Over the years, guest speaker and retiree Christine Hayvice has worn many hats in our union: president, activist and local communicator to name a few. She is currently preserving the history of Local 1990 in a book commissioned by the Local Executive Board. Look for this educational and entertaining read later this year.

Electronic voting

In a detailed presentation, Tim Cheung (from Pacific region) presented delegates with the pros and cons of electronic (web-based) voting. E-voting may increase voter participation and be beneficial if used in conjunction with workplace balloting. The Executive Board has had much discussion around this timely issue and is looking forward to an expeditious implementation of e-voting.

GIDIP fund in good hands and good shape

Canadian benefits representatives Lynn Cross and Roy Rastrick gave a presentation to GIDIP members from Aeroplan, Air Canada and CLS regarding the Group Insurance Disability Income Plan. Questions regarding the fund were answered and changes and enhancements discussed.

The spirit of solidarity

After months of preparation, days of reports, intense debates and decision making, the final evening in Port Elgin was an opportunity for delegates to celebrate one and other in the true spirit of solidarity.

"Everyone at convention should be extremely proud of the work they have done and continue to do on behalf of their membership,” concluded Local 2002 President Cheryl Ross. "We have made some serious decisions and defined our commitment to work together for the next three years in order to best represent our members.”

Local 2002 is unique; we represent over 10,000 members in more than 160 different workplaces across Canada. Under such challenging circumstances, it seems almost miraculous - even with the help of administration assistant extraordinaire Nicole Campbell - that we can get our leadership all together in one place.

And that is when the collaborative magic happens; at the beginning of convention, delegates discuss challenges and obstacles and by the end they share similarities and solutions.

Now that is solidarity at work.

***************************************May 20 2014****************************************************

Hello Everyone, Busy time in the union office,

I would like to Congratulate Luis Melendez in the winning of the Election for VP. Luis brings a vast amount of union experience with him and will be an asset to have working , and representing us at the EB level.

The Company came to us about 4 weeks ago stating that the TD business was greater than they had anticipated as a result," well you all our experiencing" higher call volumes. So they pitched an additional 1000 hours per month. We have been trying to negotiate a process outside of having a bid to implement those hours. The fact is where these hours are needed are through out the operation and to respect seniority we have to have a phones bid. I will update you with more info later.

The UMHQ in May was quite a full agenda, I will post the minutes when I can. The Company was well aware of the constant system failures and frustrations you face daily on the floor. The Company also acknowledged the MFFR process was unfair and since the meeting they will now honor the original quote you receive. Among other topics discussed the Company has a new GIDIP process that will help streamline the countdown with the forms available for you to print on the portal. We demonstrated how clunky and inferior the putting your arm to have a lead come and the many problems that are showing up from it.

Continue to work at a level that's conducive to your health.

Ross.

Unifor 2002 Election Results

At the close of voting, the following are the results of the recent election for the positions of :

President / Président(e)

Shirley Anderson-Mio - 311

Euila Leonard - 1568

Cheryl Robinson - 1680 - elected / élue

Spoiled - 112

Financial Recording Secretary / Secrétaire financier/ archiviste

Wade Ireland - 2365 - elected / élu

Michael Lilly - 1237

Spoiled - 90

Vice President: Pacific Region / Vice-président(e), région du Pacifique

Tim Cheung - 293

Luis Melendez - 393 - elected / élu

Spoiled - 11

Vice President: Western Region / Vice-président(e), région de l’Ouest

Aida Kirameddine - 65

Josh Needham - 255 - elected / élu

Spoiled - 7

Vice President: Central Region / Vice-président(e), région du Centre

Rita Reid - acclaimed / acclamation

Vice President: Eastern Region / Vice-président(e), région de l’Est

Sandra Cormier - 374 - elected / élue

Ted Mossa - 167

Ada Zampini - 161

Spoiled - 7

Vice President: Atlantic Region / Vice-président(e), région de l’Atlantique

Josee Garand - 90

Gilles Goguen - 216 - elected / élu

Spoiled - 0

Vice President - Jazz CSA/ACS & Crew Scheduling / Vice-président(e), ASC/SA Jazz & Crew Scheduling

Christine Bower - acclaimed / acclamation

Vice President: Jazz Technical Services / Vice-président(e), Services techniques Jazz

Don Ross - acclaimed / acclamation

*********************************************************************************************************************

Unifor Local 2002: Voting dates, times and locations for the upcoming general election

District 104 Aeroplan YVR lunchroom May 5 0730-0930

1400-1700

YVR lunchroom May 7 0730-0930

YVR lunchroom May 8 1300-1500

YVR lunchroom May 10 1000-1200

1330-1530

Upcoming Elections.

A few of you have come forward with questions about the election. I am sure you have seen the posters up.

There are three separate election happening right now.

President local 2002.

The Candidates are

Euila Leonard

Shirley Anderson-Mio

Cheryl Robinson

Financial Secretary.

Michael Lilly

Wade Ireland

Vice President Pacific.

Luis Melendez

Tim Cheung

So take time to read the posters, ask questions talk to the candidates and most importantly "vote"

The balloting will begin early may.

Cheers Ross.

April 10,2014 ***************************************

The Company severed 7 managers yesterday, some were your CSM. Unfortunately most of these managers were respected by their union employees, they took the time to build relationships and treat the employees fairly. The Company cited their performance was sub-par. Well get ready at first we believed the Company was acting responsibly and reacting to their budgetary shortfalls but have since learned they plan to hire new managers to replace the ones they have let go. This is a clear indicator that the goal here is to ramp up monitoring to ramp up productivity. The Company use to stress the importance of relationships as the core essence of the role of the CSM. As they try to unravel the mess RT has created on the leads department by trying to limit the calls you are allowed to forward through to YOUR resource ( the leads department), they continue to band aid bad and broken processes. You again are the guinea pigs to test out these for the most part already been there done that ideas. Again adding stress to you and how you complete your work.

The Company is heading down a path of performance, productivity at any cost, (a human cost). So remember their stats are for training and support not discipline so pay attention to the idle threats from your CSM about your stats. Please report any bullying to me I would be honored to grieve this on your behalf. We have definite language to protects us from the stress that style of management. We need to stop this in it's tracks.

As I have advised in the past take time for yourselves, one call at a time, work at a speed conducive for your health. You work harder for the Company and nothing improves for you.

Take Care,

Ross.

March 8, 2014 **************************************

IWD Raffle Draw Winner

Thank you to everyone who supported the fundraiser to the Downtown Eastside Women's Centre. We raised $710!

Jeanette Manual is the winner of the basket raffle.

Happy International Women's Day!

Erin Draper

Women's Advocate

March 6, 2014 **************************** Update***********************************************************************

Hello Everyone, In the middle of yet another Shift Bid and yes more changes. The Company requested once again more week-ends and more later shifts. It was a difficult schedule to build as we have endured this kind of adjusting for the last 2 years and yet deeper they dive. Your shift committee work very hard to mitigate the changes and in the end produced a schedule to you that was the best that could have been achieved. I need to let you know some of the challenges we are addressing right now that will impact the next bid. The Company chooses not to implement Relief as per your collective agreement for support and support leads. We with out dispute feel they have to, and we will continue this fight to highest level to get it re-instated. On the last schedule before April 2013, we had 30 relief agents for support that the company decided to close . This and disqualifying our agents when they bid out of an area is a misguided and punitive attempt to squash shift trading , something all agents have had a right to since the start of our careers.

These types of interpretations of the agreement and policy's that change our working lives negatively, only serve as a wedge from where trust and morale are jeopardized . We will observe the new schedule and determine the requirement set forth by this company to be legit if we can prove otherwise this will presented at the UMHQ level.

We also have been faced with broken processes and policies that make it very difficult to do our jobs. They continue to stress on productivity and KPI that are increasingly harder and harder to achieve. In turn, instead of understanding the current nature of the business the Company continues to push you to meet these targets. You can only do what is in your capacity and please continue to let your CSM'S know what you are dealing with ie, 30 minutes to speak with a lead, RT customer failures and the increased number of people just calling for basic information. All of these take away from anyone be able to generate revenues, the only thing the Company wants to focus on.

These issues will not go away, None of them are anything you really have control of, so remember to gauge any criticism that comes you way, do the best you can and stick up for your-self when you need to. Health first, and stress is an article of clothing none of us should be wearing.

Take Care,

Ross.

*****************************************************************************************************************************************************

March 4, 2014

Hey everyone please support the social committee's latest push to raise funds for our friends that are leaving at the end of March through the VSP. They are selling 50/50 tickets trying to off set the cost for the event planned for Friday March 28th at the Hudsons' Landing Pub. We encourage all to try to attend the event as we will all miss the 26 that are leaving. If you have any questions please feel free to talk to Malou, Rosalind or joanne.

Thanks,

Ross.

******************************************************************************************************************************************************************************************

Message From Erin Draper your Womens Advocate. March 3 2014

This Saturday March 8th, 2014 is International Women's Day. International Women's Day celebrates the achievements women have made socially, economically and politically. While women have made great gains in equality there are still many challenges out there.To mark the occasion i will be raffling off a gourmet food basket. All proceeds from the raffle will go to the Down town East side Women's Center to help women in need. Tickets will be sold starting on Wednesday, with the draw ending on Friday March 7 at 1600.

Thanks for your support ,

Erin.

District Women's Advocate.