Aug 2022

Item # Date Opened Item Owner Discussion Open/Closed Update

I-162 2022 08 09 Travel ops Ross Open

Ross is concerned over lack of support for back office and long wait times. Would like us to revisit back office function in YVR.

Delicia will discuss this with Sylvia and Maggie.

I-163 2022 08 09 Telework Ross Closed

Any updates on telework?

Delicia advised that the survey was to determine interest for budgeting for 2023. No new WFH kits granted for 2022.

I-164 2022 08 09 CCM/Harmony update Delicia Closed

training to start August 15 with change agents. pre testing to be done in advance. email from training and scheduling on where to go and what to do. training is 1 day in classroom for office and virtual for WFH. new headsets for office agents to be provided for cut over. Cut over date is September 24. Support for cut over for agents will be communicated.

I-165 2022 08 09 New hires Delicia Closed

Next class set for September 12 - 10 Update: all current new hires are doing well.