Disabling Interfering Windows Services

Windows Defender is the only suggested Anti-Virus software to use with SuperSalon.

• Avast!

• AVG

• Bitdefender

• Dell Data Vault

• F-Prot

• Kaspersky

• Malwarebytes Anti-malware (if the scanner is not set to manual in Services/settings)

• McAfee (All Applications)

• Norton/Symantec

• Trend Micro

NOTE: If you find any of the AV programs listed above installed on a new or existing salon, get in contact with the salon manager or business owner and explain that it will be in their best interest to remove it. Consult a senior technician or support manager for further assistance.

Disabling Interfering Windows Services

1. Open the Windows Start Menu, type services.msc in the search bar and open services.msc.

2. Locate, Stop, and Disable Dell Data Vault Services:

3. These services, if present, must be confirmed as Stopped and Disabled:

• World Wide Web Publishing (formerly known as internet Information Server/IIS)

• MSMQ Messaging

• Net.Msmq Listener Adapter

• Net.Pipe Listener Adapter

• Net.Tcp Listener Adapter

• Net.Tcp Port Listening Service

• MSSQLSERVER

• MSSQLServerADHelper

• SNMP Trap

• SQLSERVERAGENT

• SuperFetch Service

Disabling Sleep and Hibernation Modes

Open a Command Prompt for both of these operations.

To Disable Hibernation:

• powercfg.exe -h off

To Disable Sleep and Standby:

• powercfg -change -standby-timeout-ac 0

Reboot is not required following these commands, the changes are immediate.

For those stores on LMI Pro accounts, this can be run from Computer Management > Command Prompt without interruption of store operations.

For all others, should be run from an Admin Command Prompt in the POS computer.