Our partnership with the Regis Corporation has allowed for some special considerations to be made for them, in the interest of keeping the relationship beneficial for both sides. One such consideration is in their electronic product ordering functionality. For quality assurance, we communicate with them through their own FTP site for this function. And we also have specific intervals throughout the course of the day when this communication takes place.
The purpose of this article is to map out the proper setup procedures involved with this functionality, in addition to the query schedule for informational purposes.
Though there is not much troubleshooting that can be done on our end beyond checking connectivity and functionality, we do have two contacts at Regis who can assist.
Jeff Johnson jeff.johnson@regiscorp.com
Michael Logsdon michael.logsdon@regiscorp.com
It is best to establish this functionality at the beginning of an account’s existence in the initial setup. In addition to the other steps involved with this procedure, the next two images will show where in Admin this functionality is to be established. The key is to have both the “Regis Franchisee” drop down set to “Yes“, and the “PO Submit Electronically Type” set to Regis, as highlighted in red on the illustrations below.
The following list of times reflect the Mountain Standard Time Zone. It is during this time our script sends a query to Regis’ FTP site and scans for any electronic orders, as well as update any outstanding statuses insofar as previous orders.
2:30am
4:30am
7:30am
9:30am
2:30pm
There is also a report that is generated for Support Management that can help shed light on certain issues. Please consult with your manager in cases where this information may be necessary for a client.