Regis Electronic Orders

Regis Contacts

Though there is not much troubleshooting that can be done on our end beyond checking connectivity and functionality, we do have two contacts at Regis who can assist.

• Jeff Johnson jeff.johnson@regiscorp.com

• Michael Logsdon michael.logsdon@regiscorp.com

Setting Up Electronic Ordering

It is best to establish this functionality at the beginning of an account’s existence in the initial setup. In addition to the other steps involved with this procedure, the next two images will show where in Admin this functionality is to be established. The key is to have both the “Regis Franchisee” drop down set to “Yes“, and the “PO Submit Electronically Type” set to Regis, as highlighted in red on the illustrations below.

Query Schedule of the Ordering System (Informational)

The following list of times reflect the Mountain Standard Time Zone. It is during this time our script sends a query to Regis’ FTP site and scans for any electronic orders, as well as update any outstanding statuses insofar as previous orders.

• 2:30am

• 4:30am

• 7:30am

• 9:30am

• 2:30pm

There is also a report that is generated for Support Management that can help shed light on certain issues. Please consult with your manager in cases where this information may be necessary for a client.