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Opening and closing figures are sometimes a point of contention for SuperSalon users, and for good reason – anyone can agree that caution is key for anything involving money. Nearly all potential “problems” encountered at open or close turn out to be user error, but that doesn’t mean you should brush off any requests for help as such. Always carefully determine what the user needs assistance with and do your best to help them understand, while keeping a few things in mind:
SuperSalon is a computer application, and is therefore a calculator. It is extremely rare for it to calculate number values incorrectly.
Search Sales is for tickets! It is not for trying to pinpoint closeout discrepancies, which is something salon staff try to use it for. It is not reliable for closeout totals – that is what the closeout page is for (along with reporting).
Enable the end user to problem solve on their own, by explaining the closeout formula outlined below, providing them with SuperSalon Knowledge Base content, and treating them like you are actually there to help.
Opening button is gone / Need to recount opening
Opening button is gone / Need to recount opening
CAUTION: This is a manager task. If you are working with the salon manager, walk them through the following so that they have an understanding of how they can approach this issue themselves in the future.
Go to Setup → Software Settings → System → Open & Close
Make sure Require opening till is enabled.
Toggle Allow opening till to be recounted on, save the page, and press f5.
Go to the Manager Tab and the Opening will be available again.
Be sure to have them disable this setting again if they are simply recounting the till!
If you are NOT working with a manager, ask to speak with one or explain that this is something only they or a business owner are authorized to make changes to.
Opening amount is “wrong”
Opening amount is “wrong”
This is user error in nearly every single case! SuperSalon cannot change the amount of cash that is physically in the till. All it can do is allow the user to record what they counted themselves, and account for what is considered an expected amount after any deposits. It’s also possible that a typo was made during the opening, and they just need to change the values.
NOTE: The expected till can be confusing for some users, and is intended only to be used as a guideline for what should be in the till so that the staff can take out tips, and provide change to customers who pay cash. A salon will often times end up with LESS cash in the till than they started with (and lower than what the expected opening till is set to in SuperSalon). This is due to a salon having a large fraction of their daily transactions being credit, with few actual cash-based sales, all the while the salon staff are taking cash tips for all payment types!
This is okay!, though it may be necessary to explain to the salon that they might consider increasing the amount of cash they keep in their till, so that they can accommodate the large amount of tips the salon gets from credit transactions.
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