Utilities

Upload Options

Full Upload

CAUTION: DO NOT perform a full upload unless specifically instructed by a support manager! This copies the salon database from the POS to the iOffice server, but is problematic in the modern SuperSalon environment.

Full Stop

Sets all dirty_bits to 0 for all rows in the database. Should only really be used when doing an SQL export from a POS, which should only be done when importing said SQL file into iOffice (through the systems administrator's service desk).

Date Range

A date range upload is for uploading a specific set of dates from the POS to iOffice, which can be useful in correcting data / reporting issues on iOffice. It sets their dirty_bit to 1, which triggers the data to be uploaded from the POS to iOffice.

Unify System Identities

CAUTION: Never run Unify System Identities on a multi-register system! It can cause serious issues with the closeout process for the salon.

This utility should really only be used after SuperSalon was recently installed or re-installed. It’s purpose is to scan for any tables that use system identities, to apply the same identity to all of them so that they all match.

Recover Checkout Tickets

Automatically sniffs out any tickets that are stuck in checkout or are otherwise not finished with the checkout process. Must be “recovered”, which sends them to the sales screen where they need to be addressed in whatever way necessary. Sometimes they have a payment applied and just need to be completed, other times they may need to be paid for or voided because there is no payment on them.

Fix Permissions

Finds any errors in permissions data that might cause a permission to not function as intended, and corrects them.

Check Employee Payperiod Setup

Automatically checks if there are any active employees in the system that do not have a pay period assigned to them, and assigns them to the default pay period. This may or may not be useful – many salons have multiple pay periods and they may need to be applied manually under Manager → Employees → Payroll in the employee’s profile.

Apply All Service Categories to All Employees

CAUTION: Running this utility will do exactly as the title implies – it applies ALL service categories to ALL employees!

Some salons have very specific service categories set up. Example: Some stylists may only do color services while others cut hair, or a “level 1 barber” may only be able to perform certain services while a “level 2 barber” can perform all of them.

Clear Session Variables

Works similarly to clearing your browser cache, clearing any short term data (like authentication).

Update Remote Password

This utility updates the Apache password to a new randomly generated password, which is used for backdoor access. See the Changing Remote Password section of the Back Door Connections article for instructions on how to update the Apache password manually.

Customer Merge

This is the same as the customer merge feature on the Sales tab → New Ticket after a customer has been selected. Learn more on the Merging Customer Records article on the SuperSalon Knowledge Base.

Make All Products Variable Priced

CAUTION: Using this utility will cause ALL products in the salon’s inventory to have a variable price – meaning that the salon staff can enter a price at check out. Use only at your discretion or if it’s something the salon owner specifically requested.

Make All Products NOT Variable Priced

CAUTION: Using this utility will cause ALL products in the salon’s inventory to have a static price – meaning that the salon staff can no longer adjust any pricing on products that may have been variably priced previously. Use only at your discretion or if it’s something the salon owner specifically requested.

Move Employee Sales

CAUTION: Only use this utility if you have a good reason to, it’s irreversible!

This utility migrates the commission, tickets/sales, and production data from one employee to another for a specified date range.

Import Data

This is a utility that should generally not be used by support or a salon owner in any case.

For importing GuestVision (and other POS’) data into SuperSalon, which is usually only completed by implementations during a conversion.

Fix Inventory Count

Verifies and corrects in-stock inventory amounts in the database for each individual product based on sales and inventory transactions.

Clear Permissions

CAUTION: Automatically sets ALL permissions to grey (everything is completely OPEN to all users).

This could have serious repercussions for a salon, be sure to only use this utility in specific situations or when instructed to by a salon owner or support manager.

Re-Close Date Range

Automatically “re-saves” the closeout totals for a specified date range. This can be useful if a salon is having a problem with their Monthly Financial Report or other reporting on the POS or iOffice.

Generic Import

CAUTION: Support (and any customers) should just avoid using this utility at all, it really has no purpose in today’s SuperSalon / iOffice world.

Refresh Dynamic Quick Keys Cache

Dynamic quick keys are the list of services and products on the checkout screen, that are automatically generated based on popularity / use. This utility resets their use count back to 0 which will allow them to repopulate and sort dynamically again.

Recalculate Loyalty Points

Recalculates and rectifies customer loyalty points (SmartBase) for all customers by reviewing all previous sales, and adjusting them in corresponding customer profiles.

Vantiv Membership Batch Processing

This utility will only be listed for salons that use the Vantiv / SuperSalon memberships – it will batch out all memberships.

Resync Salon Checkin

Syncs ALL data. Can take anywhere from a few minutes to half an hour to finish, depending on the amount of data that actually needs to be synced. This type of re-sync also happens at midnight every night. See the Salon Check In Troubleshooting article for more information.