Group3 / SmartBase

Getting Started

Group3 Marketing is a marketing agency that was founded in Wayzata, MN in 1988, and serves a wide variety of industries. This feature was introduced with the 5.6.9 release of SuperSalon, and now requires at least version 5.8.5.3.2. It gives users the ability to look up reward balances from Group3 without having to exit the POS.

Access to this feature is available to the User via the “More” button located in the Wait / Serve screen, the Appointment Book, and the Checkout screen interfaces.

Escalating SmartBase (Group3) Requests

There are a few different types of issues that Smartbase will email in regarding their data, these all generally fall under uploads and/or validating data on iOffice. The only exception is if they need to add/remove stores from their “daily list”, you’ll want to send the request to IT to take care of this.

• Store Uploads: A Smartbase rep will email in requesting to know if the salon uploads are good. Support needs to verify the uploads are running and up to date, or get the uploads running again if they are problematic.

• Verify Data: A Smartbase rep will email in requesting to verify date, you can run reports on iOffice or use Search sales to compare with their data. Again, if there is a discrepancy in data, the uploads may need to be looked at.

• Alias Verification: A Smartbase rep will email requesting to confirm a salon’s alias. The alias on our end is the salon store name. Smartbase may refer to the store as something else, such as their address or store number. In any scenario, the salon alias will be the salon store name represented on the salon’s admin page.

• Add/Remove store from daily list: A Smartbase rep will request we add or remove a salon to or from their daily list. This has to be performed on the server side, so please forward the request to IT in the form of an IT Request.

NOTE: Occasionally, Smartbase will email in to check on a store that’s not yet active with us, or is in the process of being taken over by a new owner, there is nothing for us to do in this scenario if the store isn’t active/life. Likewise, Smartbase may email in to request us look into the missing data on a store that’s no longer active, but they aren’t aware, in this case, let them know the salon is no longer active with us and they won’t be receiving data as long as the store is inactive. Generally anything Smartbase needs is related to missing data, usually caused by upload issues.

Setting up SmartBase

The interface for the Group3 lookup function’s configuration is located in the Setup Tab > Software Settings > Marketing > Loyalty & Gift submenu. The image below shows this interface, and selecting “Group 3” in the “External Rewards Look Up” field under Loyalty Cards.

1. First, go to the store’s admin page and toggle the SmartBase Data Feed flag to ON. This will enable the store on the server side, adding them to the data stream. Be sure to click the Update Store button on the right side of the admin page to save the change, or else it won’t take effect.

2. Connect to the POS that you’re setting up on SmartBase. The interface for the Group3 lookup function’s configuration is located in the Setup Tab > Software Settings > Marketing > Loyalty & Gift submenu. The image below shows this interface, and selecting “Group 3” in the “External Rewards Look Up” field under Loyalty Cards.

3. Selecting Group3 will populate the text fields in which to input the URL for the lookup as well as the production credentials which are:

• URL: https://ei3api.group3marketing.com/ (for SuperSalon 6.3 and earlier)

  • For a list of URL's that apply to locations running SuperSalon 6.6, see the roster at the bottom.

• User: supersalon_prod

• Password: aWusPuBLY5bB

Using SmartBase

After configuration, the Group3 Lookup feature will then be available as an option in the More button. Clicking it, the User will then get the interface shown in the illustration below. Queuing Group3’s servers to retrieve and display the information is accomplished by entering any of the following metrics in the search field:

• Cert#

• Referral

• Phone Number

• Email Address

The search results will populate as links, and the next image shows the interface after clicking on one of them. If the client is eligible for the reward / discount, a button will appear in the interface. Coding for full integration if this still forthcoming.

Roster of Current Smartbase Locations and 6.6 URL's

Below is the list of of all salons currently running Smartbase along with the updated administrative URL's reflecting the 6.6 release. This resource will be updated with any changes as they happen.