Embedded Files
Getting Started
Getting Started
The SuperSalon software was built with flexibility and future proofing in mind, therefore all users are welcome to submit requests to make changes. These changes can be anything from localized customization options to complete overhauls of the reporting and / or analysis metrics.
Although all requests are welcome, not all requests can be integrated depending on nature and circumstance. And as of Q3 2018, a new process has been crafted to streamline the enhancement request workflow. This process utilizes a web form which can be found here.
Approval of New Enhancements
Approval of New Enhancements
After the form has been received and approved by SuperSalon Management, a ticket is created to be sent to Development where it will be worked on. The management team will then notify the client of the approval, as well any pertinent details; such as which release will feature the enhancement.
New Form and Process
New Form and Process
In the past, the standard procedure for requesting an enhancement to either IOffice or the SuperSalon POS was to contact Technical Support and have an agent send the request by proxy. Now for the first time, customers themselves can participate in the process.
The web form, which again, can be found here goes directly to SuperSalon management where it is reviewed and decided upon. Technical support agents are now advised to direct all client requests to the correct area of IOffice for access to the form.
Where to Find the Form
Where to Find the Form
Here is the location of the form, halfway down the new main page of iOffice.
Benefits of new Process
Benefits of new Process
The immediate benefits of this change in policy are as follows:
No more lost support resources going towards enhancement requests
Clients have the ability to express their request in their own words.
Enhanced security in that only authorized IOffice users can access this form.
Page updated
Report abuse