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Getting Started
Getting Started
If you have a stylist on the phone, and they’re telling you about the “little screen thingy that shows customers the price”, it’s probably a pole display. Especially if the salon is in the state of California, and that’s because they’re required by law there! Outside of California they are few and far between, but with a few qualifying questions you can be sure.
A pole display is a simple LED display that presents a customer with the final cost of the products or service they are purchasing at check out.
Installing a Pole Display
Installing a Pole Display
Hardware Requirements
Hardware Requirements
All of the various hardware our customers can take advantage of have a few important requirements that need to be taken care of before the installation can be considered complete:
Follow the steps in the Windows Power Settings Change article to be sure the hardware communication is not interrupted by Windows.
Complete the settings changes in the User Account Control Settings article to be sure any hardware drivers are not disrupted.
These are requirements – that means they must be completed for every hardware set up, no exceptions.
Downloading and installing the appropriate driver
Downloading and installing the appropriate driver
Find out from the staff what make and model of pole display they have.
Do a quick search engine query to find the drivers for it, for example the POSx XP8200.
Example: Download the XP8200 Virtual COM Driver, and install it.
Example: Download XP8200 Configuration Driver, and install it. Only the com port needs to be set, after which click the Download Setting to VFD button.
Plug the pole display into a power supply, and the USB into the POS.
Configure SuperSalon
Configure SuperSalon
Go to Setup → Pole Display.
Check the Enable Pole Display box.
Select the appropriate Pole Display model under Device.
Enter any preferred idle or transaction text that the customer prefers (not required) and save the page.
Click the test button.
Troubleshooting
Troubleshooting
Pole display not responding, or displaying invalid text/characters
Pole display not responding, or displaying invalid text/characters
Start by power cycling the pole display:
Have the end user switch the power off, wait 5 seconds, and turn it back on, OR
Unplug the pole display from it’s power source, wait 5 seconds, and plug it back in.
Check that the cables are properly seated into the pole display, and into the port on the POS or receipt printer.
Make sure that the com port in SuperSalon under Setup → Pole Display matches that which is in the configuration driver for the pole display. See the Installing a Pole Display article for more information.
Go to Setup → Pole Display and do a test.
Partnertech Display not Connecting to a Com Port
Partnertech Display not Connecting to a Com Port
Download the USB to UART.zip file and extract the folder.
Open Device Manager>expand the USB node>right-click the display device>Properties>Driver tab>Update Driver
Click No, not at this time>Next
Click Install from a list or specific location (advanced)>Next
Click Don’t search. I will choose the driver to install>Next
Click the HAVE DISK button>browse to the .inf file that was extracted>Next
The display should now be in the PORTS node. If you want to change the COM# right-click the device>Properties>Port Settings tab>Advanced.
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