6.6 Troubleshooting

White Screen Upon Install

There have been instances where a 6.6 update has been applied and the following screen appears after the machine reboots. Uploads are also non functioning, and SCI scheduling was impossible.

To clear the white screen issue:

• Disable Windows' security features via Windows Settings.

• Run the AIO installer again.

• When the system reboots, SuperSalon should be working properly.

• Next, go into the Internet Setup > Upload Overview screen and confirm that uploads are functioning correctly. If not, perform the steps in the next section.

• Download the Visual C++ Redistributable for Visual Studio 2015 from Microsoft.

• Run the program and select either "Install", or "Repair" if it is already installed.

A system reboot is a normal part of the install / repair process, allow for about five minutes for this, and confirm UpSys working properly when they system returns.

Diagnosing and Fixing 6.6 Upload Issues

A common issue that has been seen in new 6.6 installations is a failure of the upload feature. Checking the integrity of data, or lack thereof, in iOffice can confirm this as well as going into Setup > Internet Setup > Upload Overview.

Steps to Resolve

• Confirm that the correct URL is applied to the "Upload Host" text field located in the Internet Setup > Upload Settings submenu. This should be as follows:

  • Non-Regis Locations: upload.supersalon.com

  • Regis Locations: upload.rogerspos.com

• Check the Setup > Internet Setup > UpSys Status submenu to confirm that UpSys is properly registered. If not, follow the instructions located here.

• Check the upload functionality again, if it is not working correctly, rerun the 6.6 AIO installer, and reboot the PC.

• Perform an upload and confirm proper function. If they are still failing, send an Escalation Ticket to the Service Desk.

• Be sure to include screenshots and the upsyslogs located in c:\supersalon\upsys.

6.6.24 Backdoor Access Difficulties

The 6.6x releases of SuperSalon require a different approach to backdoor access than that of previous versions. The reason for this is due to the Apache configuration file automatically setting the "Listen" section of its instructions to default. If unable to connect via backdoor after an update, follow these steps:

• Go to C:\SuperSalon\apache\conf in Windows Explorer

• Open the "httpd.conf" file with Notepad or other text editor.

• Use Crtl +F to find the "Listen" (do not use quotes) section of the text.

• Using the location's Admin profile as reference, make sure this section points to the correct port (most often :8080).

• Save the text file via File > Save, or Ctrl+S.

6.6.X SalonCheckin Difficulties

Synchronization of data with the SalonCheckin service has had some sporadic issues with the newer series of 6.6 releases, and most of them are easily resolvable by checkin the Admin page of the store and making sure the fix versions are correctly set, as shown in the illustrated example below.

Ensure these fix versions are set correctly and correct them if they are not. Saving the information and running an upload should then result in bookings becoming visible again.

Performing a Full Upload for 6.6.29

Performing the upload itself follows the same process it always has which is the following:

• Go to the Setup tab, and then Utilities.

• Select "Upload Options"

• From the drop-down menu, select "Full Upload" and click the "Submit" button

• Go into the Manager tab and click "Upload"

The full upload should then run, and to confirm this, go into the Setup tab and then "Internet Setup". From there, go into "Upsys Overview" to watch the upload take place.

Because the current Upsys allows for uploading to only occur in 25 minute segments, there may be an error at the bottom stating "Client terminated unexpectedly; duration is only approximate". This DOES NOT mean the full upload has failed, and it will resume when the next upload is scheduled to occur.

You can confirm the full upload has completed when quick syncs and standard upload's begin again. When finished, verify that the full upload has completed properly by referencing the Monthly Financial report in iOffice. Verify that all numbers and data match for the POS as well.

NOTE: Also take a look at Employees, Services, and Discounts to verify their proper place in iOffice.