Rate My Visit

Setting Up Rate My Visit

This service gives your customers the opportunity to go online to www.RateMyVisit.com and rate their visit to the salon using a unique visit number printed on their receipt. Customers do not need to remember their stylist name, wait time, when they received their service or what they purchased, etc. The unique number printed on the receipt matches the transaction.

The system can generate a discount code that customers can use on subsequent visits. This will encourage customers to use the Rate My Visit system. The results of their survey are viewable from iOffice reporting..

1. Cost of the Rate My Visit is $10.00 per salon/per month.

2. Billing for Rate My Visit will begin on the next recurring support fee for the selected salon.

3. RateMyVisit sign, customer inducement and logo $20.00 (optional)

Enabling RMV

To enable RateMyVisit for your Salon(s), log into ioffice and select the Setup tab. From the left, select RateMyVisit. You will see the Salon(s) associated with your account. Check “Enable” for the desired location(s) and save. You must agree to and confirm to the setup before the settings will save.

Once enabled, you will want to setup your inducement that will appear on the customer receipt. On ioffice select the Store Setup tab > Receipt Printer – Rate My Visit Footer.

When you offer no discount you tend to get less responses, but you still get a lot of polarized feedback… IE, the customers that are really upset or really happy. As you start to add inducements (discounts) you get a lot more responses across the spectrum.

Once you have setup your inducement, you will need to create a discount that will be associated to the RMV coupons as customer(s) return to the salon for redemption. Set the discount code to RMV and add the description. Set the Discount value listed under Discount Mode.

Once RateMyVisit has been enabled and the discount created, the salon must upload in order for the changes to take effect on the POS.

If your system is currently using upsys2, do not worry, the upload will occur every 30-45 minutes. If your salon is not using upsys2 or is on dialup, you will need to perform a manual upload before the settings will take effect.To do this, select the Manager tab, and select Upload.

The Rate MY Visit Footer can also be added/edited from the POS by selecting Setup > Receipt Printer – Rate My Visit. If you do not want to allow the RMV Footer to be added/edited from the POS, you can deny access via the Permissions.

The discount can be added and edited from the POS as well. Select the Manager Tab > Discounts – Add New Discount. Set the discount code to RMV and add the description. Set the Discount value listed under Discount Mode. To restrict users from adding or editing from the POS, go to the Setup tab > Permissions.

Understanding RMV Numerical Code

1. The Rate My Visit number will be a 12 digit sequence, divided into 5 sections. The first sequence will directly correlate with the location’s store ID as listed in the URL of their /wiki/spaces/PPKB/pages/904167517.

2. As an illustrative example, we will use 3 as a hypothetical number in this instance.

3. The next sequence will correlate with the number of characters in the ticket ID as it is read by the POS database.

4. We will further our illustrative example by using 5 as the hypothetical number.

5. So by presuming a store ID of 123, and a ticket ID of 12345, we can further extrapolate a checksum of the previous numbers (3 + 5 + 1 + 2 + 3 + 1 + 2 + 3 + 4 + 5 = 29).

6. Further adding the first two digits to the last two digits populates the discount code. (35 + 29 = 64)

7. The final number is then determined to be 351231234529 by utilizing the above metrics.

8. The illustrated example below shows a sample of the bottom end of a customer receipt with the Store number and other information. This number can also be used for individuals to view their own RateMyVisit sites in order to review its content.

RMV and iOffice Reporting

When customers receive their receipts with RateMyVisit enabled, a unique RMV number will appear on the bottom of the receipt. Customers are instructed to visit the www.RateMyVisit.com website via the receipt.

Once a valid RMV code has been entered, customers will be able to rate their experience on a scale of 1 through 5 as well as leave comments.

After the review has been completed, the customer will be provided a survey code to write down on the receipt for later use when returning to the Salon.

iOffice users can review the surveys on iOffice by navigating to the Reports tab > Customers – Rate MY Visit. Average Scoring allows users to summarize the reviews at-a-glance, allowing you more time do to other things!

POS Survey Code Redemption

1. As customers return to the salon they will need to provide their receipt with the survey number provided from the RateMyVisit.com website.

2. During the checkout process, select the Adult Cut service (example) and then select Discounts.

3. Select the RMV discount.

4. Once the discount has been applied, complete the transaction. A customer will receive a one time, unique RateMyVisit code for each visit to a salon.

Signs and Inducements

RateMyVisit signs are available with your inducement and logo.

Signs are $20.00 + shipping. Contact sales@rogerspos.com with your RateMyVisit inducement and salon logo. Sign dimensions are 8.5 x 6.5

Helping Customers Retrieve Discount Codes

The most common instances where RMV ever comes up as a support issue are those involving a customer wanting to know their discount code. Probing questions are very important in gleaning as much information about the client’s visit as possible so the receipt can be retrieved.

When the where and when have been established as far as the customer’s visit, calling the salon to have them re-print the receipt is the next best step to take. They will most likely just need to re-verify the store number by printing it to screen or looking at the entry itself.

If it turns out that the client has been using the incorrect store number, the clarification of the correct one should get the discount code they seek. If they were already using the correct store number, give them the discount code by following the instructions laid out in the “Understanding RMV Numeric Codes” section of this article.

The Rigby Method of Resolution

The section below represents a clever solution to helping a customer retrieve their RMV information as described via email by Support Manager, Mike Rigby. All text has been transferred to this article verbatim from the original email without embellishments or edits.

“Your program wouldn’t take my code: 4578532270851!!”

That is all I have. No idea what location, date of visit, anything. So what, as long as I have the number, I can figure it out.

First, lets break down the RMV number – 4578532270851

• Step 1: The first number is the amount of numbers in the Store ID, in this case 4

• Step 2: The second number is the amount of numbers in the Ticket ID, in this case 5

• Step 3: After that is the Store ID, since we know it has a length of 4, the Store ID here would be 7853, not to be confused with the Regis Store Number

  • • To figure out what store that is exactly, I would go to any stores page on admin, now notice the URL, specifically the [storeID]=xxxx section. I simply change whatever is in the xxxx area to the store ID I have, 7853 and this gives me the store the customer visited

    • Here is store: 7853

    • Alright, so now I know where they visited, now I need to figure out WHEN!

• Step 4: The next set of numbers after the Store ID in the RMV code are the Ticket ID, since we know from step 2 this has a length of 5 that means the Ticket ID is 22708

  • • To look up the Ticket ID I need to go to the ticket table in the database. Once in the DB, go to tickets and hit the Search tab. In the ticket ID field enter the ID#, 22708, and hit go. You should only get 1 result.

    • If you are not comfortable in the database please ask for help.

• Step 5: Now that we have the result we can break down what day it was. There is a few ways to do this

  • • a) Go to Search Sales and do a broad search range, like a month, for the customer name shown below, it will be ticket #5 on whatever day it is.

    • b) Take the time-stamp number from the highlighted area and convert it to a date here http://www.epochconverter.com/

    • Either method will work, the result will be ticket #5 on January 8th, 2014

• Step 6: Now I know what ticket is it, I need to get the RMV number. Rather then disturb the store I go on iOffice and look up this ticket on Search Sales. Once I pull it up I simply print it to see the RMV number. I recommend getting a to PDF Printer program like Foxit or CutePDF Writer then you can simply see it on your screen.

• Step 7: Test it. Just to be sure, I go to RMV and test that the site will take the number. You can type it in and hit submit. You should get a pages asking you if you visited X location. Do not proceed any further it is working.

• Step 8: If all else fails and nothing will work or the person did the survey and forgot to write their code down, you can give them their RMV code so they can receive their discount. To get the code that the survey would have generate you simply add the first 2 number to the last 2 numbers of the RMV code

  • • 4578532270851 = 45 + 51 = 96

    • $5 off Adult Cut service for return customers with RMV code.