Memberships

Enabling Memberships

Vantiv merchant account details

1. The customer will need to have contacted Vantiv about using the PASS payment system, which is what our memberships program uses to function. If they haven’t yet, please direct them to Vantiv Merchant Support.

2. Make sure that Vantiv is enabled by going to Setup → Software Settings → Hardware → Payment Processor and confirm that the Payment Processor is set to Vantiv. Not enabled? Stop where you are and explain that this is a requirement for memberships, and proceed with helping them get on Vantiv if they would like to.

3. Go to Setup → Software Settings → Marketing → Memberships and toggle the Enable Memberships option on.

4. Next, discuss the various options with the salon manager or business owner you are working with (if you haven’t already) to find out how they’d like their memberships program to operate. Provide the customer with the link to the SuperSalon Knowledge Base Memberships Topic, for more information and to help them understand what their options are. Make sure to save the changes on the page and press f5 after you’ve configured the settings to their liking.

Educating the customer

Some customers may need a little bit more explanation on how memberships work than others, and going the extra mile to make sure the customer feels confident in our product is what we do here at ProPoint. Giving them a basic rundown of the knowledge base material, or some pointers on common configurations or packages can really help the customer have a better understanding of how to use this powerful tool.

SuperSalon Knowledge Base Memberships Topic

Additional Information

• Don’t forget to educate yourself on the knowledge base material, so you have a good understanding before you help a customer.

• We control the billing! This means we can be absolutely sure on our own, that a customer is or is not being charged.

• The memberships system will automatically complete a batching process after hours, which finds customers who should be charged that calendar day.

• Additionally, the batching process can be forced by using the Membership Batch Processing utility in Setup → Utilities.

Troubleshooting

Working with the Database – LEVEL 2+ ONLY

The tables mentioned below act as logging for our support, and development teams. They will offer insight into statuses, initial and recurring payments, and swipe details – they do not contain any actual sensitive information related to credit cards or customers.

Current Known Issues

As of iteration 1 of the Vantiv-based membership solution, the following issues exist:

• The next payment due date on a customer’s membership will show as being the same day it was created. It will correct itself and show the next payment due date as the following month, this is being fixed by the dev team.

FAQ

What happens when a late membership is paid for?

• The card will be charged for the number of months the payment was late along with any late fees, and it is brought up to date based on it’s original payment date. That means the initial membership, token, and day of the month that the customer will be charged are retained.

What’s the difference between a grace period late status?

• A grace period allows our users to give their customers X number of days before they are considered late – which often incurs a late fee!

Can a credit card being used for a recurring membership fee be entered manually?

• Yes, just like any other transaction!

Are there any log files for memberships?

• No, but the rows recorded in the database tables associated with the memberships system essentially act as logging for support purposes.