SuperSalon Log Files

Credit Card Logs (L2+ Only)

Location: C:\SuperSalon\ssproject\logs

NOTE: Credit card logging needs to be manually enabled (described below) for transaction logging to take place.

Use cases:

• When investigating credit card processing for Vantiv WorldPay, EPX, or TSYS.

• Escalating a credit card processing issue to development.

• When escalating an issue to Vantiv, EPX, or TSYS.

• Note: Aurus uses a different logging system, which is outlined below.

Enable Credit Logging

1. Go to phpmyadmin and run the following insert query:

This will enable logging by adding a row into the _options table, after which you can find the logged data you need as described below.

Navigating a log file

1. Go to C:\SuperSalon\ssproject\logs (main daily log file)

2. Log file naming convention will be “ss“, with a date stamp.

   • Example: ss-2020-01-27.log

3. Use Ctrl + F to find the term cardlog.

CAUTION: Never leave credit card logging enabled permanently or for an extended period of time. Enable logging for the amount of time you need to troubleshoot an issue, and disable it immediately!

WhizPay logs (Aurus)

Location: C:\AurusInc\AurusEnterpriseSDK\Logs

NOTE: WhizPay Logs are enabled by default.

Use cases:

• Requested by our development team, in reference to an escalation involving credit card processing.

• When escalating an issue to Aurus, or when requested by Aurus.

Apache Logs

Location: C:\SuperSalon\apache\logs

NOTE: Apache logs are enabled by default.

Use cases:

• When escalating an issue to development and you think Apache may be part of the problem.

• When development requests Apache logs for an escalation that has already been made.

SS Access Logging

Use ctrl + F and search the term mainlog to find access log information, or use any names or keywords.

Location: C:\SuperSalon\ssproject\logs

SuperSalon makes a record of any authentication (when someone uses their password) that takes place in the system, and adds it to the ss-year-month-day.log file. Please note: If a permission is set to grey, that means no authentication is required, which means no record is made in the log file!

NOTE: SuperSalon access logging is enabled by default, and is included in the ss-year-month-day.log file.

Use cases:

• To provide to a salon manager or business owner with authentication records for whatever reason they may need that. You can also instruct them on where to find the file and how to read it.

• As part of an escalation if authentication data is useful to the investigation in any way.

What’s recorded:

SCI Logs

Location: C:\SuperSalon\ssproject\plugins\webcheckin\logs

NOTE: Salon Check In logs are enabled by default.

SCI Software Settings Log Levels

SuperSalon can be configured to track different types of information, in instances where additional troubleshooting is taking place due to an issue that may need to be escalated.

Use cases:

• Investigating an issue with SCI or mobile app.

• When escalating a ticket to the online check in team.

Sync-yyyy-mm-dd.log logs information related to the script that actually syncs data between the POS and the SCI server.

Serv-yyyy-mm-dd.log checks the health of the running windows service, making sure it’s running the sync script at regular intervals and triggering the sync script whenever it detects a local or server change.

PHP Error Logging

1. Modify the php.ini file to include the following statements –

2. log_errors = On

3. ;error_log = syslog

4. error_reporting = E_ALL & ~E_NOTICE

5. By default, or by using the settings above, the error log can be found in C:\SuperSalon\Apache2.2\logs\error.log

Performance Logging

Performance Logging is an advanced method of troubleshooting that involves a close study of SuperSalon’s database, as well as its communication methods. Support issues that require this operation are rare, but in the event they are needed, it’s best to be left to more experienced technicians as the possibility of data corruption is very real.

Apache Performance Logging

1. Net Stop Apache

2. Backup c:\supersalon\apache2.2\logs

3. Empty c:\supersalon\apache2.2\logs

4. Edit c:\supersalon\apache2.2\conf\http.conf

5. Look for LogFormat “%h %l %u %t \”%r\” %>s %b” common

6. Replace with LogFormat “%h %l %u %t \”%r\” %>s %b TIME: %T” common (Or just add TIME: %T at the end inside the quotes)\

7. Net Start Apache

8. Check c:\supersalon\apache2.2\logs\access_log is created

9. Check c:\supersalon\apache2.2\logs\access_log contains ‘TIME x’ in the log file

MySQL Performance Logging

1. Ensure there is a c:\temp directory, if not make it

2. Net Stop mysql

3. Open c:\windows\my.ini

4. Find set-variable=long_query_time = 1

5. If it shows as #set-variable=long_query_time = 1 then remove the #

6. If not found at all, add anywhere under [mysql] and above [WinMySQLadmin]

7. Above that line, add log-slow-queries=C:/temp/slow_sql.log

8. Net Start mysql

9. Confirm mysql starts

10. Confirm C:/temp/slow_sql.log exists

Log Reports

Here are a few reports in iOffice and SuperSalon that are similar to log files in the information they collect, but are part of the standard reporting catalogue.

Email Receipt Report

Comprehensive snapshot of receipts that were sent to client email addresses as part of the Email Receipts enhancement module.

Appointment Audit

This report tracks all changes to standing appointments in SuperSalon’s Appointment Book. Users are given several filters in which to narrow the data down by date and/or staff member responsible for the change.

Audit Trail

Useful security resource that records changes to Employee data made within SuperSalon. In addition to a detailed timestamp, changes are also tracked by authentication login if you have your software set to require a password to login to the Employee area.

Paid In Report

This report tracks all changes to standing appointments in SuperSalon’s Appointment Book. Users are given several filters in which to narrow the data down by date and/or staff member responsible for the change.

Paid Out Report

This report tracks Paid-Outs that were done at the salon. Tracking these movements properly in the software will help make sure that your closeouts at the end of each day calculate accurately.

Audit Timeclock Report

In-depth snapshot of attendance information, conjunction of the Employee’s schedule in SuperSalon versus the time they actually clocked in. All details are presented in an easy to read format, making it a valuable resource for investigating attendance performance.