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What defines a managerial task?
What defines a managerial task?
A manager task can most simply be described as using SuperSalon or iOffice. It can be difficult to make the distinction between using SuperSalon or iOffice, and supporting it – so your job is to help make this clear to a customer when they come to us to perform managerial tasks. That is not to say you as a ProPoint Support Agent should just brush them off – you are obligated to assess the situation, offer insight, and help guide the customer towards better understanding!
SuperSalon
SuperSalon
Opening & Closing
Ticket voids, refunds, redos
Credit card changes, fixes
Time card changes
SuperSalon with iOffice
SuperSalon with iOffice
Commission edits
Employee setup, adjustments, scheduling
Payroll setup, adjustments
Tax setup, adjustments
Inventory and product management
Discounts setup, adjustments
Report generation
Service setup, adjustments
Price adjustments
Permissions
iOffice
iOffice
Auto and custom reports
Synchronizations
Instituting this adjustment to our support policy helps protect your business against fraudulent activities and data exposure while keeping you in compliance with PCI and EMV standards.
Considering everything outlined above, the most important fact is that you should never leave a customer feeling neglected or like they would have been better off not calling – it’s vital to our ecosystem to instill confidence in our users by showing them the ropes when necessary, and just how adaptable SuperSalon and iOffice really are.
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